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Coconut Software Features

Features Summary

Functionality

4.3

/5

17

Total features

33

3 categories

Coconut Software features

API
Access Controls/Permissions
Activity Dashboard
Appointment Management
Automated Scheduling
Booking Management
Branch Optimization
Calendar Management

Common features of Appointment Scheduling software

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Availability Indicator
Availability Management

Price starts from

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Pricing options
Free plan
Subscription
Free trial

Contenders comparison

Functionality

4.3

/5

17

Price starts from

ic-pricetag

No pricing info

visit website

Total Features

33

Unique features

  • Booking Management

  • Feedback Management

Functionality

4.7

/5

5.1K

Price starts from

15

Per month

visit website

Total Features

112

Features in Common

21

Unique features

  • Rescheduling

  • For Yoga/Pilates Studios

  • Patient Records Management

  • Third Party Integrations

Functionality

4.2

/5

5.6K

Price starts from

20

/user

Per month

visit website

Total Features

205

Features in Common

19

Unique features

  • Customer History

  • Buyer Management

  • Campaign Planning

  • Customer Accounts

Common Coconut Software comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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The scheduling tool that we we were looking for!

Reviewed 4 years ago

It's been a wonderful experience so far as Coconut Software have been responsive to our team! We have some product features that could be of benefit to our team and some software improvements that could improve our overall experience.

Pros

Our needs are being met with the tool and we're very pleased with this. Our staff members have provided positive feedback and we're looking forward to adding more staff to the software! We also have a few product requests that we have shared with the customer success team and they have been there to listen and share some of the product road map with us at the same time.

Cons

Sometimes when there are updates being pushed, it can cause a temporary glitch however, the support team is always there to help. Regarding the product requests, we feel that these could benefit our team going forward.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Able to fit my needs even though its was designed for something else

Reviewed 2 years ago

Happy that they are a local Saskatoon company that makes a quality package and they answer my questions quickly.

Pros

That it was intuitive to use and mobile and PC friendly.

Cons

It's a bit harder to move multiple appointments around some blocked out times, but I also know its because I'm trying to book 20 appointments for the same customer and its not the intended use. But it's easy to adjust if there are some overlaps.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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great software/app & at least 2 good opportunities to corner

Reviewed a year ago
Pros

Reminders/notifications. dragging/dropping appointments to a new time, ability to add Email Note(s) the client can see.

Cons

Need these things: * full keyboard navigability (see WAVE at wave.webaim.org; i have a temporary disability with both typing/mousing and it hurts to not have full keyboard control) * warning of a client already exists when adding a New Client * Ability to edit Client Note(s) next to Email Note(s) when creating a new Appointment * Make the client added to the create appointment dialog layer be significantly...

Vendor response

Hi Roger, thanks for the review and feedback. You've brought up some valid points and we will make sure to forward those to the product team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Booking appointments made easy!

Reviewed 4 years ago

The customer success and customer support teams have been very helpful with answering any questions that we had about the software itself!

Pros

The software itself really helps our organization track & schedule walk in appointments, book appointments over the phone within a couple of minutes, and easily remind our customers of an upcoming appointment.

Cons

The schedule view can become a little cluttered with all of the appointments going on with our various technicians. We wish that there was some additional customizability when viewing the staff schedules to reduce any overlap or confusion for employees.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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coconut calendar

Reviewed 6 months ago
Pros

the ease in which an appt can be made., and the overall ease of moving an appt and of course pertinant client data connected to the appt.

Cons

no way for an online booker to know if there is an appt already made for the time they need.

Vendor response

Thanks for your feedback. We're happy to hear you find the solution easy to use, our product team has been working hard to continue improving our user experience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Simple to Use

Reviewed 4 years ago
Pros

Coconut Software is simple to use and customizable for specific needs of the company.

Cons

Our software is completely customized to our needs, and therefore I'm unable to comment as we do not have issues with the system as it stands.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great tool for clients to book appointments with us

Reviewed 4 years ago

We really enjoy using the software! It's awesome that you check in with us every now and then. It's really appreciated and the stats that you pull for us are also insightful. Being able to report on our data is awesome!

Pros

Things have been going really well, our clients can now book appointments easily online. Before we had Coconut Software it was a manual process which costed us time.

Cons

There was initially some push back to using the software as there was a slight learning curve for our staff. It would be great to have some additional features built to better organize our calendars within Coconut Software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TCU loves Coconut Calendar!!

Reviewed 4 years ago

We wanted to allow our members to self serve for appointment booking as well as have a more powerful internal staff facing tool. Coconut's solution has met and exceeded our expectations and they are constantly working to continually improve the software and add new features and functionalities.

Pros

Automated client notifications and flexibility to customize those notifications per service type.

Cons

Data capture/reporting could be stronger.

Vendor response

Thank you for your feedback Denise. We are glad that we were able to help you achieve your goals related to providing your members with a self serve solution to book appointments. We are currently working on a number of reporting and data capturing updates that we¿ll be sure to notify you about in the near future. Thanks again for taking the time to review.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good scheduling tool for meetings

Reviewed a year ago

I use this software to schedule virtual and in-person meetings with clients, works well overall.

Pros

It is pretty easy to get setup on their website and get started. It has great analytics to keep track of your meetings and track clients through meeting dates. It also has a lot of custom function tools to optimize meeting bookings for a variety of formats.

Cons

The interface could have a better more modern design, it has become a little better recently but some pages are not fully updated. They are also launching new products on the platform but usually require additional fees to access.

Vendor response

It's great to hear you have been enjoying the flexibility and customizations of the product, along with analytics. We are constantly looking to improve the experience of our users so your feedback on the interface and additional products is appreciated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Meets all of our organizational needs

Reviewed 2 years ago
Pros

Ease of use and short learning curve for end users. Open to suggestions on new functionality and have been very responsive to our organizations needs. Customer support is quick to respond and resolve cases.

Cons

Sync reliability has caused booking issues with staff and would like to see updates to the reporting functions, for example ability to export reports from the insights page and administrator specific reporting for system changes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Friendly

Reviewed a year ago

Everyone can be serviced in order.

Pros

Easy to navigate. Having the ability to schedule a week ahead. Notification text to customer.

Cons

Timeout feature. Don't like it when the computer times out in the middle of the day.

Vendor response

Thanks for taking the time to leave a review, we appreciate the feedback.