Coconut Software Reviews

Look and presentation. Standardization of how we interact with our membership Online booking options for our membership Ease of implementation and working with the Coconut team

The only thing that comes to mind was that it took some time to get integrated with our banking system provider.

Our needs are being met with the tool and we're very pleased with this. Our staff members have provided positive feedback and we're looking forward to adding more staff to the software! We also have a few product requests that we have shared with the customer success team and they have been there to listen and share some of the product road map with us at the same time.

Sometimes when there are updates being pushed, it can cause a temporary glitch however, the support team is always there to help. Regarding the product requests, we feel that these could benefit our team going forward.

I like the layout of the schedule, ease of use for both us and clients, fair value, holding credit cards for appointments

Sometimes clients don't get their reminder, sometimes the credit card can't be charged for a no-show with Stripe, the program doesn't work with Safari browser/clients complain they can't book online, you only get 1 reminder sent out, now I get an error message when booking if the program is on too long, clients complain they have to keep putting in their cc# for every service they book

Hi Jennifer, Thanks for taking the time to leave a review, we appreciate the feedback, as we are always working to improve the tool. We are happy to hear you like the layout and ease of use, but are sorry to hear about your unfortunate experience with some of the features. I can acknowledge we are currently working on some of the issues you mentioned. Additionally, we will be launching the ability to send out multiple reminders shortly, so please keep an eye out for that. If you would like to discuss further, please give us a call at 1-888-257-1309.

That it was intuitive to use and mobile and PC friendly.

It's a bit harder to move multiple appointments around some blocked out times, but I also know its because I'm trying to book 20 appointments for the same customer and its not the intended use. But it's easy to adjust if there are some overlaps.

Reminders/notifications. dragging/dropping appointments to a new time, ability to add Email Note(s) the client can see.

Need these things: * full keyboard navigability (see WAVE at wave.webaim.org; i have a temporary disability with both typing/mousing and it hurts to not have full keyboard control) * warning of a client already exists when adding a New Client * Ability to edit Client Note(s) next to Email Note(s) when creating a new Appointment * Make the client added to the create appointment dialog layer be significantly...

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Hi Roger, thanks for the review and feedback. You've brought up some valid points and we will make sure to forward those to the product team.

The software itself really helps our organization track & schedule walk in appointments, book appointments over the phone within a couple of minutes, and easily remind our customers of an upcoming appointment.

The schedule view can become a little cluttered with all of the appointments going on with our various technicians. We wish that there was some additional customizability when viewing the staff schedules to reduce any overlap or confusion for employees.

I like that I can move employee tasks around, and I can restrict thing I don't want them booked for. I also love that we get the reminder text options to our members. This sends them a text 1 hour prior to their appt so that we have a lower rate of 'no shows'.

I would like to be able to have my employees display in work role, as opposed to alphabetical. For example, all my Account managers show first and then all my tellers show last.

We appreciate your feedback. Happy to hear you're finding the text messages helpful. Your idea on displaying employees in work role, as opposed to alphabetical has been passed along to our product team.

It was exactly what we needed to remind customers of their appointment and to allow them to book online.

No real issues. If anything, if we could be able to have more view options (i.e. weekly view without Saturday and Sunday) that would be great.

Hi there. Thank you very much for your feedback. We¿re glad to hear that we were able to help you improve booking efficiency and keep customers up to date with appointment reminders. We will make sure to share your feedback with our product team. We¿re always looking for new ways to improve our customer experience. Thank you for the review.

the ease in which an appt can be made., and the overall ease of moving an appt and of course pertinant client data connected to the appt.

no way for an online booker to know if there is an appt already made for the time they need.

Thanks for your feedback. We're happy to hear you find the solution easy to use, our product team has been working hard to continue improving our user experience.

Coconut Software is simple to use and customizable for specific needs of the company.

Our software is completely customized to our needs, and therefore I'm unable to comment as we do not have issues with the system as it stands.

Things have been going really well, our clients can now book appointments easily online. Before we had Coconut Software it was a manual process which costed us time.

There was initially some push back to using the software as there was a slight learning curve for our staff. It would be great to have some additional features built to better organize our calendars within Coconut Software.

Automated client notifications and flexibility to customize those notifications per service type.

Data capture/reporting could be stronger.

Thank you for your feedback Denise. We are glad that we were able to help you achieve your goals related to providing your members with a self serve solution to book appointments. We are currently working on a number of reporting and data capturing updates that we¿ll be sure to notify you about in the near future. Thanks again for taking the time to review.

The implementation of this software was easy. Coconut has the process down to a science and we had no issues or defects. In addition, the software easily integrated for Calendar Sync. Has improved our overall appointment to walk in ratio with members.

I don't have anything to comment or critique. The software has worked well for us.

Thanks for the great feedback, we're happy to hear you've been enjoying the solution.

It is pretty easy to get setup on their website and get started. It has great analytics to keep track of your meetings and track clients through meeting dates. It also has a lot of custom function tools to optimize meeting bookings for a variety of formats.

The interface could have a better more modern design, it has become a little better recently but some pages are not fully updated. They are also launching new products on the platform but usually require additional fees to access.

It's great to hear you have been enjoying the flexibility and customizations of the product, along with analytics. We are constantly looking to improve the experience of our users so your feedback on the interface and additional products is appreciated.

Helps to organize my day and my clients day.

Has helped during Covid and when we were closed to the public.

Thank you for taking the time to leave a review. It's great hearing that Coconut is helping you better manage your day, especially during these uncertain times due to covid.

Ease of use and short learning curve for end users. Open to suggestions on new functionality and have been very responsive to our organizations needs. Customer support is quick to respond and resolve cases.

Sync reliability has caused booking issues with staff and would like to see updates to the reporting functions, for example ability to export reports from the insights page and administrator specific reporting for system changes.

Easy to navigate. Having the ability to schedule a week ahead. Notification text to customer.

Timeout feature. Don't like it when the computer times out in the middle of the day.

Thanks for taking the time to leave a review, we appreciate the feedback.