Collect.chat Features List

Collect.chat

Interactive chatbot for collecting data & feedback

4.54/5 (37 reviews)

Collect.chat Feature Summary

  • Analytics
  • Collaboration tools
  • Dashboard
  • Drag & drop interface
  • Feedback collection
  • Widgets
  • Ratings
  • Question templates
  • Lead collection
  • Email notifications
  • Zapier integration
  • Lead generation
  • Sales meeting scheduling
  • Chatbot
  • Data collection
  • Data visualization
  • Data storage management
  • Logical branching
  • Campaign tracking

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Collect.chat Feature Reviews

25 reviewers had the following to say about Collect.chat's features:

Corrine Gail Austria

Reliable and Responsive

2018-03-30

Lead generation

Pros

Easy to set up, customizable and accurate.

Cons

Hoping soon will have integration with Facebook and other social media.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Camille Ang

Implemented collect.chat on client websites for lead generation.

2018-04-28

This might also replace the need of surveys, forms, quiz builder like outgrown, landing pages, contact forms.

Pros

Collect.chat has a clean user interface, easy to install as it requires zero coding knowledge to integrate with your website, and has a lot of potential.

Cons

Limitation on the responses per month and the data storage in days, would love for them to up it up a bit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

I've had a nice experience. The site is useful, but it just need a few improvements and debuging

2018-01-23

the automatization of the lead info collection

Pros

That im being able to collect leads information without depending on a person interaction, and the personalization

Cons

That it doesnt have an API in order to integrate actions directly from the form-chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Collect.chat


Hi there,

We are currently in the process of setting up integrations to other platforms. Please mail care@collect.chat and tell us which platform you are looking to integrate the data to.

Regards,
Collect.chat Team

Read more
Rekha Sriramagiri

I was astonished by how a simple collect chat feature can add a big difference to my website!

2018-01-23

Pros

I think Ease of use, simple interface, good customer support, user friendly easy to follow website with instructions are the most important pros

Cons

I think Lack of customisation, reporting features, ability to track individual user level details is very limited.. these could be my least favourites

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Paul Karanja

Great and easy to integrate with a website

2018-01-23

Compared with setting up forms, this is extremely easy to setup and use.

Pros

Ease of integration with my website code Ease of setting up the questions Ease of accessing feedback from the submission

Cons

I would like control of position in my website, i.e Control over the z-index positioning I would also like in future to have access to a level of customization i.e Maybe change the colors and font in the pop-up modal

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anushrut Khare

Wanted an automated webchat to collect leads. Collect.chat was my answer!

2018-01-23

Pros

Intuitive Interface Kickass UI UX Features that stand out as compared to other webchats in the market

Cons

Inability to add a human photo in the chat icon instead of the flat design face More customization features required Pricing a tad bit high

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Collect.chat


Hi Anushrut,

Thanks for your feedback. Just letting you know that, we have added the option to add any photo to the chat avatar in the dashboard.

Regards,
Collect.chat Team

Read more
YUKTI BELWAL

The best chat plugin for getting more business leads

2018-01-23

Pros

It helps to collect lead and make the chat look very natural and it helps us to interact with the visitors who are looking for some information. It is easy to install and very easy to work with

Cons

Only the integration part is a bit difficult, more options are on the pay side, which one has to pay and then only one can use them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Modern chatbot platform with excellent development team

2018-01-23

Platform for creating bots for different uses

Pros

Easy of use, responsive design and customer oriented support team creating templates and assisting very swiftly to create the bots

Cons

There are couple, relatively small features listed in the support forums that after implementation would take my review of the feature set to 4 stars instantly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Akshi Tyagi

The user experience is great.

2018-01-23

Pros

The customization options available helps to match it with the website theme.

Cons

Since, analyzing the chatbot conversations can be hard, I would like to have at least 50 complete conversations in the free plan. This is because I could then analyze the performance of the chatbot and then buy a plan that suits my business needs better. Having the maximum chat limit increased to 50 would help me get an insight about how are the users interacting with my chatbot and do I need to use logical jumps or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Green

Chat.bot is a very great software and yet it is so easy to use; it's almost like writing an email

2018-02-21

Pros

Chat.bot is a very great software and yet it is so easy to use; it's almost like writing an email to create the bot.

Cons

However, I contacted their support team and was assured that the app will be coming soon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Ritu Arora

Nice Way to Interact With My Visitors

2018-01-23

Pros

And my website's visitors do feel the connection after chatting with my pre-loaded q/a data.

Cons

I wish to see the respondent's mail id automatically, which is not at present available with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

It's fine for basic stuff, but with time it could be really great.

2018-01-23

It gives a personal touch to our website and some potential customers have already gave their e-mail adresses, which is a great lead generation method.

Pros

The whole branding of collect.chat is great, that is why I chose to pursue with a subscription, I have the lite version which is quite enough for us at the moment.

Cons

It needs more features, but overtime it could become a great alternative for some basic customer service stuff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
aparna pc

Very good chat bot . end user friendly

2018-01-23

Pros

-looping & jumping of the questions. -provided multi themes -nice& simple layout -Can create multiple questions

Cons

Please provide a user dashboard for updating the account, Also provide settings to updated the email template.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Vidhya Thakkar

easy to use, user-friendly

2018-01-23

Pros

user-friendly, colours of website are soothing. easy to design, create forms. easy to collect data. Loved using it

Cons

sometimes data doesn't get download, problems with creating chat box, need little improvement in website

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Nareshkumar Pavadai

This helps me to improve and also to grow my business.Great service. Thank you the wonderful service

2018-01-25

Pros

This gives instant reply to the customers. This software is easy to use and also user friendly.

Cons

You can increase the number of chat limits for every month. Also brand your software.so that everyone will come to know that what the software is.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Darren Summers

I have found the chatbot software to be very useful and easy to implement,

2018-01-23

Pros

The design and how easy it is to create conditional answers.

Cons

My only complaint is I would like to see more customisation offers, rather than just simple selection I would like to see HTML customisation possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

The Experience in creating the chat first time is really good and implementing in website is good

2018-01-31

Pros

UI of the chat is excellent and auto opening of the chat is v.nice. i liked the feel of the chat automation.

Cons

Chat is not able to find out the real email. as some users are providing mails like abc@def.com.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Ramesh RamGopal

The experience has been wonderful.

2018-01-23

Pros

The chat bot does not have a branding logo.

Cons

I would like it if the software allowed real time chatting when online along with the chat bot. Chatbot pops out on every page of the website. I would like it if it can be controlled.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jaiprakash Goplani

Got Collect chat on website works great got many leads captured

2018-01-24

lead generation capability

Pros

automated for collection of leads on to the site got more leads data after implementing this, rather than the manual chat method.

Cons

need more functionality regarding what pages customers are on and like customer location tracing. should improve their response time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Very easy to use and great support with any questions.

2018-05-29

Pros

Easy to use, nice design, it really helps to interact with our potential buyers with all the tools it offers.

Cons

Well ... can't come up with anything. It is easy to use, maybe there were some questions, but I could easily find the answers if I would click a little more or Google it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
CJay DiPrima

Put the chat up on a single page on our site to test it out.

2018-01-23

Pros

Has the ability to answer questions in a responsive and tailored way. Can be applied to different pages.

Cons

So, it does what is says (collects data) but would be cool if it could establish an actual live chat too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Alvin Landicho

Works well and does the job.

2018-01-23

Captured leads effectively.

Pros

We liked how easy it is to embed into our website and it is a very handy alternative for our users to contact us.

Cons

It's a shame that some features are not available in the free version but that is expected. Features such as auto-pop up when the user scrolls to a certain point on the page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

An engaging lead generation solution for websites

2018-01-24

Pros

The interface is really clean and comprehensive, which allows you to configure and publish your widget within minutes from signing up for the service.

Cons

There's nothing I don't like about Collect.chat, but it would be really interesting to include more triggers for the conversation to start (e.g. button click, number of page views, etc.) as well as more options for customization in terms of the look and feel of the widget.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Pratik Kadam

I have loved my experience of Collect-chat. It has helped my website users contact me better

2018-01-23

Pros

- I loved the increase in visitors contacting through the website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carol Nogueira

Have been using it for about a month and got over 10 leads. Our agency is tiny so that's huge.

2018-01-23

Pros

I like that it was easy to set up and it was free.

Cons

However, I still like Collect.chat UI way more so I'm going to stick with you guys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Collect.chat


Hi Carol,

Thanks for your feedback!

I just wanted to let you know that you can give different questions based on the user answers.

This feature is called Logical Jump.
https://docs.collect.chat/#/logical_jump

Regards,
Collect.chat Team

Read more