This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Commence vs Soon Comparison

search
Add to Compare
Recommended for you
Bitrix24
monday.com
HoneyBook
Salesforce Sales Cloud
Caspio
Trello

Good recommendations?

Overview

An affordable robust On Line CRM Software solution for businesses of 5 to 200 users that includes Contact Management, Activity...

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

19

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

5

4

3

2

1

35

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

5

4

3

2

1

19

6

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Commence is a powerful tool that integrates marketing, sales and lead management seamlessly. Commence support has been amazing with a friendly knowledgeable staff eager to help.
We are excited to be on board with Commence CRM. The company did a fantastic job implementing the program and tailoring it to our requirements.
Robust functionality, easy to use and much more affordable. This company and product is very good, we realized value very quickly and they helped us get up to speed quickly.

Pros

The good overview, the easy access and very good help and quick responses from the developers for requests of new functions.
Pleasant intuitive UI, intelligent UX design. Responsive support team, lets me keep all team communication in one place for my sanity aaa.
Me and my collegues arent pleased with Soon. Soon gives us more questions then help.

Cons

Inability to store files (docs, PDFs, etc) directly within the database. Lack of formatting options (highlighting, bullets) in text fields.
We have automated numerous departments and also SMB's with Commence and have yet to find a problem it will not bring a proper solution.
We have had employee complaints about redundancy and not as user friendly to navigate through.

Cons

Sometimes there is an error, probably something with cookies so when you delete them it is fixed.
As a user, it is frustrating to not have visibility on other users' schedules. This may be an option open to administrators--I don't know).
Absolutely none, if there's something you don't like they will adjust Soon to your preferences.
  • Vendor responds to reviews
  • Last review10 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features40
  • API
  • Activity Management
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Availability Indicator
  • Blended Call Center
  • Budgeting/Forecasting
  • Calendar Management
  • Calendar/Reminder System
  • Call Management
  • Campaign Management
  • Change Management
  • Channel Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Employee Database
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • Field Sales Management
  • Forecasting
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Labor Forecasting
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Leave Tracking
  • Marketing Automation
  • Messaging
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Outbound Call Center
  • Performance Metrics
  • Progress Tracking
  • Project Time Tracking
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real-time Scheduling
  • Referral Tracking
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Sales Forecasting
  • Sales Pipeline Management
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Shift Swapping
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Task Management
  • Task Planning
  • Task Scheduling
  • Territory Management
  • Time Off Requests
  • Timesheet Management
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Workflow Management
  • Total features50
  • API
  • Activity Management
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Availability Indicator
  • Blended Call Center
  • Budgeting/Forecasting
  • Calendar Management
  • Calendar/Reminder System
  • Call Management
  • Campaign Management
  • Change Management
  • Channel Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Employee Database
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • Field Sales Management
  • Forecasting
  • Group Scheduling
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Labor Forecasting
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Leave Tracking
  • Marketing Automation
  • Messaging
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Opportunity Management
  • Outbound Call Center
  • Performance Metrics
  • Progress Tracking
  • Project Time Tracking
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real-time Scheduling
  • Referral Tracking
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Sales Forecasting
  • Sales Pipeline Management
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Shift Swapping
  • Skills Tracking
  • Social Media Integration
  • Status Tracking
  • Task Management
  • Task Planning
  • Task Scheduling
  • Territory Management
  • Time Off Requests
  • Timesheet Management
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Workflow Management

Integrations

  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commence logo

Commence

Excellant Value for the Investment!

Reviewed 2 years ago

We would not have stayed with Commence for so many years if they did not stand behind their product! Their support team are prompt, polite and willling to help, always! MPS tracks just about everything in our Products and Services business with Commence and we are looking to add new capabilites soon, as well!

Pros

Commence is by far the best and most flexible CRM I have used over the years. We have been a user of the desktop version of Commence since the mid-90's and still find it a relevant and speedy solution. (The search capability is SO FAST!) Being a bit of a techy type Commence allows me to customize where and when I need to in order to manage my company's unique data requirements. As we've grown over the years, so hasn't Commence with expanding features and easy solutions.

Cons

In the original product, the synchronization of the desktop database could sometimes hiccup, although with the web version, this is no longer a problem.

Commence vs. Soon

See how Commence and Soon stack up against each other by comparing features, pricing, ratings, integrations, security & more.