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Commence vs Tracker Comparison

Overview

An affordable robust On Line CRM Software solution for businesses of 5 to 200 users that includes Contact Management, Activity...

Tracker offers an integrated applicant tracking system for Recruiter, Candidate and Client Success with a simple to use single...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$19/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$80/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(41)

5

4

3

2

1

35

5

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

124

37

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

You can change the look and feel to what works for you. The Agents creation function (which is like a Macro function is quite strong and powerful, and so is the filtering and sorting capabilities.
This was very important to use as we did not want to hear that we have to spend a lot more money to tailor the system. They have provided excellent support with a knowledgeable and friendly staff.
The flexibility to tailor things yourself is well above competitive products. The reliability of the product is outstanding and customer support has been very good, friendly knowledgeable staff.

Pros

The best thing about Tracker to me is our rep she is super efficient and seriously makes us feel like we are her ONLY customers. She is always there for us instantly and is super smart.
Calm, knowledgeable, patient, with great client focus. Very happy with the sales and integration (so far).
I like the interface and many of the search features of this system. I LOVE how great customer service, David Alonso and our Rep Taylor are in accommodating our training and customization needs.

Cons

Inability to store files (docs, PDFs, etc) directly within the database. Lack of formatting options (highlighting, bullets) in text fields.
We have automated numerous departments and also SMB's with Commence and have yet to find a problem it will not bring a proper solution.
We have had employee complaints about redundancy and not as user friendly to navigate through.

Cons

There is little room for error with this program. You have no way to delete assignments without messing up your entire workflow.
To many tabs, and does not work very well when it comes to general search option.
I could not find them in a run-of-the-mill web search. Only after a lot of trials and dead ends did I come across their product.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features40
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Applicant Tracking
  • Assessment Management
  • Background Screening
  • Billing & Invoicing
  • Boolean Search
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Channel Management
  • Collaboration Tools
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Onboarding
  • Field Sales Management
  • Forecasting
  • Full Text Search
  • Interaction Tracking
  • Internal Chat Integration
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Job Tracking
  • Jobs Board
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Onboarding
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Recruiting Firms
  • Recruitment Management
  • Reference Checking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Database
  • Resume Parsing
  • Resume Search
  • Resume Storage
  • Sales Forecasting
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Social Recruiting
  • Status Tracking
  • Talent Acquisition
  • Task Management
  • Territory Management
  • Third Party Integrations
  • Website Integration
  • Workflow Management
  • Total features85
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Administrative Reporting
  • Alerts/Notifications
  • Applicant Tracking
  • Assessment Management
  • Background Screening
  • Billing & Invoicing
  • Boolean Search
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Management
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Channel Management
  • Collaboration Tools
  • Compliance Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Migration
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Onboarding
  • Field Sales Management
  • Forecasting
  • Full Text Search
  • Interaction Tracking
  • Internal Chat Integration
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Job Application Management
  • Job Management
  • Job Posting
  • Job Requisition
  • Job Tracking
  • Jobs Board
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Microsoft Outlook Integration
  • Mobile Access
  • Onboarding
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Projections
  • Proposal Generation
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Recruiting Firms
  • Recruitment Management
  • Reference Checking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resume Database
  • Resume Parsing
  • Resume Search
  • Resume Storage
  • Sales Forecasting
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Social Recruiting
  • Status Tracking
  • Talent Acquisition
  • Task Management
  • Territory Management
  • Third Party Integrations
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations13
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Commence

Commence Review

Reviewed 2 years ago

The software is fairly user-friendly. The software for tracking is good for tracking communication with customers and reporting.

Pros

The scheduling feature and the reports.

Cons

It does not automatically calculate the entire contract amount - multiplying the term by the rate.

Vendor response

Thank you for your review of Commence CRM. We are pleased that your company continues to realize value from the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Commence

Review for Commence

Reviewed 5 years ago

Customer support is terrific! They are able to fix any glitch the software may have, immediately. Chrissy Anello is so wonderful to work with!!

Pros

Able to keep track of everything

Cons

Having to continuously save each box before closing on the particular subject. Sometimes we forget to save and have to go back and redo it again.

Vendor response

Melinda, thank you for your kind words. We pride ourselves on providing the best customer support in the industry and thank you for your willingness to inform other potential Commence customers of this. We are also pleased that the product has helped your company to capture, track, manage and share information and improve communication and business performance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commence

The most flexible of any CRM I've used ... and that has been several!

Reviewed 2 years ago

Overall... haven't found anything to compare to allow me to continuously (over 30 years) build relationships with people and business's. I could show you meetings I had with people back in 2001 if you wanted to. The support group have all been very helpful even for a small consulting company like my own.

Pros

I started using Commence in 1996 when the president of our hotel management company needed something to help him track more than 100 hotels, their brands, their owners, and their asset values. Since a hotel could change brands and owners throughout it's life cycle, the need for a many to many relationship capability was critical. Commence's architecture makes this effortless. The inherent flexibility is absolutely amazing. Still use it to this day to maintain relationships with thousands of business's in Outdoor Hospitality. Thank you!!

Cons

For what I use it for, I really don't have any negatives. Anytime I need to track a new area of our industry it is easy enough to add and link a new database and build a new relationship.

Vendor response

Jerome, thank you for taking the time to discuss your experience with Commence CRM Software. We are pleased that you have realized as much value from our product as you have. We look forward to working with you to ensure we address your future business requirements as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Commence

Excellant Value for the Investment!

Reviewed 2 years ago

We would not have stayed with Commence for so many years if they did not stand behind their product! Their support team are prompt, polite and willling to help, always! MPS tracks just about everything in our Products and Services business with Commence and we are looking to add new capabilites soon, as well!

Pros

Commence is by far the best and most flexible CRM I have used over the years. We have been a user of the desktop version of Commence since the mid-90's and still find it a relevant and speedy solution. (The search capability is SO FAST!) Being a bit of a techy type Commence allows me to customize where and when I need to in order to manage my company's unique data requirements. As we've grown over the years, so hasn't Commence with expanding features and easy solutions.

Cons

In the original product, the synchronization of the desktop database could sometimes hiccup, although with the web version, this is no longer a problem.

Overall Rating

    Share this review:

    Commence

    Amazing CRM Support Staff

    Reviewed 8 years ago

    Our firm was seeking a CRM solution that enabled us to capture, track and share information within the organization without using multiple systems. Of key importance was the ability to integrate e-mail with accounts and contacts and generate custom reports. What we liked about Commence CRM was how robust and customizable it was as compared to similarly priced products. Commence is a powerful tool that integrates marketing, sales and lead management seamlessly. Commence support has been amazing with a friendly knowledgeable staff eager to help. I recommend them highly.

    Pros

    Full featured easy to use product Great service staff Better value then the competition

    Cons

    None

    Overall Rating
    • Ease of use
    • Customer support

    Share this review:

    Commence

    Powerful tools, Top level support....

    Reviewed 6 years ago

    I've used many of the most popular CRM SaaS products on the market. Commence OnDemand CRM works best for us because you can keep things simple, or go as deep as you need to with regard to day-to-day operations, sales tracking/projections and contact management. Like many SaaS products, the features and tools in Commence software work they way you would expect them to. The difference with Commence is their support. With one call or email you're in direct contact with people who can handle any level of support, from application questions, to custom reports, and they are quick and polite about too ! This is what world class support is all about !

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Commence

    Commence CRM

    Reviewed 5 years ago

    I have used many of the most popular CRM SaaS products on the market and Commence CRM has worked best fro us because you can keep things simple, or go as deep as you need to with regard to managing daily operations, sales, tracking, sales projections, managing account and contacts. The features work as you expect them to and the support has been excellent. With a single telephone call or e-mail you are in contact with a staff of people that can handle any level of support, from application questions to creating custom reports and the staff is quick and polite. This is what world class customer service is all about.

    Pros

    Easy of use, flexibility and cost

    Cons

    None

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Commence

    Product flexibility and customizability are 2nd to none.

    Reviewed 4 years ago

    Cost effective, configurable, maintainable CRM.

    Pros

    As a Manufacturers Representative, we have created an implementation of Commence on which we run almost all of our business operations (Opportunity Management, Sales History, Quotations, Forecasts, Tracking overseas, Leads, Target customer, as well as the usual CRM contact info). We developed this in-house from the ground up to meet our specific needs....and so can you! Why shoe horn your data needs...

    Cons

    While spreadsheets are the best tool to analyze data, CRMs were never designed to do that. But, the ability to compile reports with totals/summaries is a challenge to implement in Commence RM Desktop (lots of scripting required which we choose not to do due to maintainability concerns). Manually filtering data within Commence (and using the summary button for totals and averages) works great for the most rudimentary tasks, and exporting as tab-delimited TXT takes a few easy steps to get into Excel.

    Vendor response

    Thank you for your review of Commence. Buyers of CRM software often overlook the need for a flexible solution that can change along with their business. Thank you for bringing this to the attention to others. Whether you are using our cloud based version or our desktop solution, this flexibility coupled with robust functionality and best in class customers service differentiate Commence CRM from competitors.

    Commence vs. Tracker

    See how Commence and Tracker stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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    10+ YEARS RECOMMENDING SOFTWARE

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