iTouchVision Contact Centre Pricing, Features, Reviews & Comparison of Alternatives

iTouchVision Contact Centre

The contact centre that your agents want to use

  0 reviews

iTouchVision Contact Centre overview

# First contact #
When the customer calls the agent will either ask for their name or an existing service request number.

1. If the give an existing service request number then the Service request and all their history is shown.

2. If they give their name the agent can search on their details or if the customer does not exist then the agent can create them as a new customer. An email will be automatically sent to the customer with their new password to log into their portal where they can view all service requests.

The agent will record all of the details of the interaction, so if the customer calls back the next agent has all the information of previous interactions.

# Searching the knowledge management #
If the agent does not know the answer to a question being asked by the customer they can query the knowledge management to find the answers.

# Raising a service request #
If the agent can not deal with the issue they can raise a service request to pass the request to a back office expert who is better placed to answer the question. We provide scripting whilst the agent is completing the service request, so the agent does not need to be an expert in the area but they will have the tools to ensure they ask the right questions and present the correct information.
www.itouchvision.com

Pricing

Starting from
£29.98/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 other languages, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
iTouchVision Contact Centre screenshot: ContactCentreScreeniTouchVision Contact Centre screenshot: contactandemailiTouchVision Contact Centre screenshot: Contact_centre

iTouchVision Contact Centre reviews

There are currently no reviews of iTouchVision Contact Centre.
 

iTouchVision Contact Centre pricing

Starting from
£29.98/month
Pricing options
Free trial
Subscription
View Pricing Plans

£29.98 per user / month

iTouchVision Contact Centre features

API (302 other apps)
Activity Dashboard (172 other apps)
Activity Tracking (126 other apps)
Automatic Notifications (166 other apps)
Automatic Reminders (162 other apps)
CRM Integration (116 other apps)
Calendar Management (152 other apps)
Custom Fields (131 other apps)
Customer Database (122 other apps)
Customizable Branding (152 other apps)
Customizable Reporting (132 other apps)
Customizable Templates (132 other apps)
Data Import/Export (149 other apps)
Electronic Payments (115 other apps)
Email Integration (150 other apps)
Email Templates (111 other apps)
Mobile Integration (119 other apps)
Reporting & Statistics (172 other apps)
Social Media Integration (129 other apps)
Third Party Integration (169 other apps)

Additional information for iTouchVision Contact Centre

Key features of iTouchVision Contact Centre

  • Capture a customers contact details.
  • Raise service requests whilst on the phone with the customer
  • Capture interactions between the agent and the customer.
  • Full access to the knowledge management.
  • Customer reference Number.
  • The agents interaction with the customer is recorded.
  • During an interaction the agent can create several SR's
  • Emails and Texts can be sent to the customer directly.
  • End-to-end customer management.
View All Features

Benefits

We offer a universal way of managing a customers account and allowing them raise service requests and query the knowledge base.