iTouchVision Contact Centre Pricing, Features, Reviews & Comparison of Alternatives

iTouchVision Contact Centre

The contact centre that your agents want to use

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iTouchVision Contact Centre overview

What is iTouchVision Contact Centre?

# First contact #
When the customer calls the agent will either ask for their name or an existing service request number.

1. If the give an existing service request number then the Service request and all their history is shown.

2. If they give their name the agent can search on their details or if the customer does not exist then the agent can create them as a new customer. An email will be automatically sent to the customer with their new password to log into their portal where they can view all service requests.

The agent will record all of the details of the interaction, so if the customer calls back the next agent has all the information of previous interactions.

# Searching the knowledge management #
If the agent does not know the answer to a question being asked by the customer they can query the knowledge management to find the answers.

# Raising a service request #
If the agent can not deal with the issue they can raise a service request to pass the request to a back office expert who is better placed to answer the question. We provide scripting whilst the agent is completing the service request, so the agent does not need to be an expert in the area but they will have the tools to ensure they ask the right questions and present the correct information.

Pricing

Starting from
£29.98/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
iTouchVision Contact Centre screenshot: ContactCentreScreeniTouchVision Contact Centre screenshot: contactandemailiTouchVision Contact Centre screenshot: Contact_centre

iTouchVision Contact Centre reviews

There are currently no reviews of iTouchVision Contact Centre.
 

iTouchVision Contact Centre pricing

Starting from
£29.98/month
Pricing options
Free trial
Subscription
View Pricing Plans

£29.98 per user / month

iTouchVision Contact Centre features

API (399 other apps)
Activity Dashboard (252 other apps)
Activity Tracking (179 other apps)
Automatic Notifications (220 other apps)
CRM Integration (144 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Branding (226 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Data Import/Export (200 other apps)
Electronic Payments (152 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reminders (198 other apps)
Reporting & Statistics (272 other apps)
Social Media Integration (188 other apps)
Surveys & Feedback (164 other apps)
Third Party Integration (247 other apps)

Additional information for iTouchVision Contact Centre

Key features of iTouchVision Contact Centre

  • Capture a customers contact details.
  • Raise service requests whilst on the phone with the customer
  • Capture interactions between the agent and the customer.
  • Full access to the knowledge management.
  • Customer reference Number.
  • The agents interaction with the customer is recorded.
  • During an interaction the agent can create several SR's
  • Emails and Texts can be sent to the customer directly.
  • End-to-end customer management.
View All Features

Benefits

We offer a universal way of managing a customers account and allowing them raise service requests and query the knowledge base.