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iTouchVision Contact Centre vs Annex Cloud Comparison

Overview

Our contact centre allows you manage all client contact through a variety of mediums such as telephone, chat, email, video,...

Annex Cloud is a cloud-based customer marketing platform which provides integrated customer loyalty, referral marketing,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£29.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.2

(37)

5

4

3

2

1

12

19

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Pros

Overall the implementation of a loyalty program has been successful and adds a more dynamic and interactive experience for our customers.
Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience.
They are easy to work with, very customer responsive, and an excellent business partner.

Cons

Cons

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.
The UI and dashboards are also in desperate need of an update.
We are still having inconsistencies and odd occurrences from time to time.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features2
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Campaign Management
  • Campaign Segmentation
  • Chat
  • Customer Accounts
  • Customer Segmentation
  • Discount Management
  • Email Integration
  • Engagement Analytics
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Monitoring
  • POS Integration
  • Promotions Management
  • Ratings & Reviews
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Scheduled Reporting
  • Single Sign On
  • Software Development Kit
  • eCommerce Integration
  • Total features26
  • A/B Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Campaign Management
  • Campaign Segmentation
  • Chat
  • Customer Accounts
  • Customer Segmentation
  • Discount Management
  • Email Integration
  • Engagement Analytics
  • Gamification
  • Gift Card System
  • Loyalty Program
  • Monitoring
  • POS Integration
  • Promotions Management
  • Ratings & Reviews
  • Referral Source Tracking
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Rewards Management
  • Scheduled Reporting
  • Single Sign On
  • Software Development Kit
  • eCommerce Integration

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Contact Centre vs. Annex Cloud

See how iTouchVision Contact Centre and Annex Cloud stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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