iTouchVision Contact Centre vs Front Comparison

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Overview

Our contact centre allows you manage all client contact through a variety of mediums such as telephone, chat, email, video,...

Front provides a simple way for teams to manage email inboxes (sales@, support@, etc), chat, social media, SMS messages in...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£29.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$9.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

5

4

3

2

1

130

46

8

6

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Pros

Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software.
Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
M still learning on how to customize it to better fit my needs. We use this app as our internal help centre (we previously used Zendesk) and I'm optimistic on the premise of this app.

Cons

Cons

This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view.
I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides.
We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features2
  • @mentions
  • API
  • Absence Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • CRM Integration
  • Channel Management
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Accounts
  • Customer Service Analytics
  • Email Integration
  • Email Templates
  • Email Tracking
  • Full Text Search
  • Inbox Management
  • Mail Merge
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • Real Time Analytics
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Two-Factor Authentication
  • Total features42
  • @mentions
  • API
  • Absence Management
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Assignment Management
  • Audit Trail
  • Authentication
  • Auto-Responders
  • CRM Integration
  • Channel Management
  • Chat
  • Client Management
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Accounts
  • Customer Service Analytics
  • Email Integration
  • Email Templates
  • Email Tracking
  • Full Text Search
  • Inbox Management
  • Mail Merge
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • Real Time Analytics
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Integration
  • Search Functionality
  • Single Sign On
  • Social Media Integration
  • Tagging
  • Two-Factor Authentication

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations81
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Contact Centre vs. Front

See how iTouchVision Contact Centre and Front stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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