iTouchVision Contact Centre vs Gnatta Comparison

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Overview

Our contact centre allows you manage all client contact through a variety of mediums such as telephone, chat, email, video,...

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£29.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
£15.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.7

(3)

5

4

3

2

1

2

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features2
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Chat
  • Communication Management
  • Contact History
  • Customer Accounts
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Email Integration
  • Email Notifications
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • History Tracking
  • IVR / Voice Recognition
  • Multi-Channel Communication
  • Multi-Language
  • Performance Metrics
  • Ratings & Reviews
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Trend Analysis
  • Work Order Management
  • Workflow Management
  • Total features38
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • CRM Integration
  • Call Center Management
  • Call Recording
  • Call Routing
  • Chat
  • Communication Management
  • Contact History
  • Customer Accounts
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Email Integration
  • Email Notifications
  • Engagement Analytics
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • History Tracking
  • IVR / Voice Recognition
  • Multi-Channel Communication
  • Multi-Language
  • Performance Metrics
  • Ratings & Reviews
  • SSL Security
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Third Party Integration
  • Trend Analysis
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Contact Centre vs. Gnatta

See how iTouchVision Contact Centre and Gnatta stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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