iTouchVision Contact Centre vs Inline CRM Comparison

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Overview

Our contact centre allows you manage all client contact through a variety of mediums such as telephone, chat, email, video,...

Inline CRM is a customer relationship management solution, designed specifically for vehicle service contract (VSC) sales...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£29.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.9

(8)

5

4

3

2

1

7

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features2
  • API
  • Activity Dashboard
  • Activity Tracking
  • Campaign Analysis
  • Chat
  • Commission Calculations
  • Customer Accounts
  • Customer Database
  • Customer Service Analytics
  • Customizable Reporting
  • Dashboard Creation
  • Document Storage
  • Email Integration
  • Email Marketing Management
  • Follow-up Scheduling
  • Forecasting
  • Lead Management
  • Mail Merge
  • Multi-Channel Marketing
  • Payroll Management
  • Performance Metrics
  • Pipeline Management
  • Prioritizing
  • Real Time Reporting
  • Sales Analytics
  • Sales Reporting
  • Sales Tracking
  • Third Party Integration
  • Workflow Management
  • Total features27
  • API
  • Activity Dashboard
  • Activity Tracking
  • Campaign Analysis
  • Chat
  • Commission Calculations
  • Customer Accounts
  • Customer Database
  • Customer Service Analytics
  • Customizable Reporting
  • Dashboard Creation
  • Document Storage
  • Email Integration
  • Email Marketing Management
  • Follow-up Scheduling
  • Forecasting
  • Lead Management
  • Mail Merge
  • Multi-Channel Marketing
  • Payroll Management
  • Performance Metrics
  • Pipeline Management
  • Prioritizing
  • Real Time Reporting
  • Sales Analytics
  • Sales Reporting
  • Sales Tracking
  • Third Party Integration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Contact Centre vs. Inline CRM

See how iTouchVision Contact Centre and Inline CRM stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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