iTouchVision Contact Centre vs LiaCX Comparison

Overview

Our contact centre allows you manage all client contact through a variety of mediums such as telephone, chat, email, video,...

LiaCX is a CX (customer experience) intelligence platform that helps you listen, interpret, and act on customer & operational...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£29.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.6

(10)

5

4

3

2

1

6

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

I would highly recommend Intouch because of the great one on one customer care and support.
Great features, great support, easy to use, reasonable price.
Best feature is the Ease of use. Product navigation is very easy-to-use.

Cons

Cons

Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images. Some mystery shops are not worth the price we pay.
The platform also allows us to track and measure new areas that we were missing before.
The web interface could use some updating. Some parts can be difficult to navigate.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features2
  • 360 Degree Feedback
  • API
  • Action Item Tracking
  • Action Management
  • Action Planning
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Auditing
  • Automatic Notifications
  • Case Management
  • Chat
  • Content Library
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Experience Management
  • Customer Service Analytics
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Deadline Management
  • Electronic Signature Capture
  • Forms Management
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Mobile Integration
  • Permission Management
  • Predictive Analytics
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Trend Analysis
  • Visual Analytics
  • Web Forms
  • Total features40
  • 360 Degree Feedback
  • API
  • Action Item Tracking
  • Action Management
  • Action Planning
  • Activity Management
  • Activity Tracking
  • Assignment Management
  • Auditing
  • Automatic Notifications
  • Case Management
  • Chat
  • Content Library
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Experience Management
  • Customer Service Analytics
  • Dashboard Creation
  • Data Filtering
  • Data Import/Export
  • Deadline Management
  • Electronic Signature Capture
  • Forms Management
  • History Tracking
  • Issue Management
  • Issue Tracking
  • Mobile Integration
  • Permission Management
  • Predictive Analytics
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Trend Analysis
  • Visual Analytics
  • Web Forms

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Contact Centre vs. LiaCX

See how iTouchVision Contact Centre and LiaCX stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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