iTouchVision Contact Centre vs Nickelled Comparison

Overview

Our contact centre allows you manage all client contact through a variety of mediums such as telephone, chat, email, video,...

Nickelled is a cloud-based customer engagement solution designed to help businesses of all sizes create interactive walkthroughs....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£29.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$199.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.9

(13)

5

4

3

2

1

12

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Pros

Thanks to Nickelled, I have more time for other priorities. M happy, my employees are happy and my boss is estatic.
Our clients absolutely love these guides, I have gotten countless feedback on how amazing they look and work.
Here are all the features I love about this software. User Interface is intuitive and easy to navigate.

Cons

Cons

We looked at products that were so expensive and so outrageous in pricing but when we looked at Nickelled, we were shocked thinking there had to be a large setup fee or something.
In fact, I had been using one provider, AppCues, that could not integrate with our back-end platform and it was incredibly difficult to navigate.
  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features2
  • 360 Degree Feedback
  • Chat
  • Content Management
  • Customer Accounts
  • Customer Experience Management
  • Customizable Branding
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Guided Problem Solving
  • Interactive Content
  • Knowledge Base Management
  • Multi-Language
  • On-Demand Recording
  • Real Time Analytics
  • Referral Tracking
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Status Tracking
  • Surveys & Feedback
  • Training Management
  • Workflow Management
  • Total features25
  • 360 Degree Feedback
  • Chat
  • Content Management
  • Customer Accounts
  • Customer Experience Management
  • Customizable Branding
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Guided Problem Solving
  • Interactive Content
  • Knowledge Base Management
  • Multi-Language
  • On-Demand Recording
  • Real Time Analytics
  • Referral Tracking
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Status Tracking
  • Surveys & Feedback
  • Training Management
  • Workflow Management

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Contact Centre vs. Nickelled

See how iTouchVision Contact Centre and Nickelled stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

Select your country

© 2010-2020 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.