iTouchVision Contact Centre vs REVE Chat Comparison

Overview

Our contact centre allows you manage all client contact through a variety of mediums such as telephone, chat, email, video,...

REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£29.98/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

4.4

(14)

5

4

3

2

1

8

5

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features2
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Automated Scheduling
  • Call Routing
  • Call Transfer
  • Chat
  • Chat Transcript
  • Customer Accounts
  • Customer History
  • Customizable Branding
  • Email Alerts
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Offline Access
  • Queue Manager
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Search Functionality
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Video Streaming
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • eCommerce Integration
  • Total features39
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Authentication
  • Automated Scheduling
  • Call Routing
  • Call Transfer
  • Chat
  • Chat Transcript
  • Customer Accounts
  • Customer History
  • Customizable Branding
  • Email Alerts
  • Email Integration
  • Event Triggered Actions
  • Feedback Collection
  • Feedback Management
  • File Transfer
  • Instant Messaging
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Offline Access
  • Queue Manager
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Search Functionality
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Video Streaming
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • Website Integration
  • eCommerce Integration

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations15
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

iTouchVision Contact Centre vs. REVE Chat

See how iTouchVision Contact Centre and REVE Chat stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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