iTouchVision Contact Centre Features

iTouchVision Contact Centre

The contact centre that your agents want to use

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iTouchVision Contact Centre Feature Summary

  • Capture a customers contact details.
  • Raise service requests whilst on the phone with the customer
  • Capture interactions between the agent and the customer.
  • Full access to the knowledge management.
  • Customer reference Number.
  • The agents interaction with the customer is recorded.
  • During an interaction the agent can create several SR's
  • Emails and Texts can be sent to the customer directly.
  • End-to-end customer management.

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