iTouchVision Contact Centre Features

iTouchVision Contact Centre

The contact centre that your agents want to use

  0 reviews

iTouchVision Contact Centre Feature Summary

  • Capture a customers contact details.
  • Raise service requests whilst on the phone with the customer
  • Capture interactions between the agent and the customer.
  • Full access to the knowledge management.
  • Customer reference Number.
  • The agents interaction with the customer is recorded.
  • During an interaction the agent can create several SR's
  • Emails and Texts can be sent to the customer directly.
  • End-to-end customer management.

Competitor Feature Comparison

API
Activity Dashboard
Activity Management
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Chat
Collaboration Tools
Configurable Workflow
Contact Database
Contact History
Contact Management
Custom Fields
Customer Accounts
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Filtering
Data Import
Data Import/Export
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Notifications
Email Templates
Email Tracking
File Management
Filtered Views
Follow-up Scheduling
Forecasting
Inbox Management
Lead Assignment
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Meeting Management
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Monitoring
Multi-Currency
Opportunity Management
Permission Management
Pipeline Management
Pipeline Reports
Real Time Notifications
Reminders
Reporting & Statistics
Role-Based Permissions
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Single Sign On
Status Tracking
Summary Reports
Tagging
Task Management
Task Scheduling
Template Management
Third Party Integration
To-Do List
Visual Analytics
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Chat
Collaboration Tools
Configurable Workflow
Contact Database
Contact History
Contact Management
Custom Fields
Customer Accounts
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Filtering
Data Import
Data Import/Export
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Notifications
Email Templates
Email Tracking
File Management
Filtered Views
Follow-up Scheduling
Forecasting
Inbox Management
Lead Assignment
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Meeting Management
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Monitoring
Multi-Currency
Opportunity Management
Permission Management
Pipeline Management
Pipeline Reports
Real Time Notifications
Reminders
Reporting & Statistics
Role-Based Permissions
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Single Sign On
Status Tracking
Summary Reports
Tagging
Task Management
Task Scheduling
Template Management
Third Party Integration
To-Do List
Visual Analytics
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Management
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Chat
Collaboration Tools
Configurable Workflow
Contact Database
Contact History
Contact Management
Custom Fields
Customer Accounts
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Filtering
Data Import
Data Import/Export
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop Interface
Duplicate Detection
Email Integration
Email Notifications
Email Templates
Email Tracking
File Management
Filtered Views
Follow-up Scheduling
Forecasting
Inbox Management
Lead Assignment
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Meeting Management
Microsoft Outlook Integration
Mobile Alerts
Mobile Integration
Monitoring
Multi-Currency
Opportunity Management
Permission Management
Pipeline Management
Pipeline Reports
Real Time Notifications
Reminders
Reporting & Statistics
Role-Based Permissions
Sales Analytics
Sales Forecasting
Sales Reporting
Sales Tracking
Search Functionality
Single Sign On
Status Tracking
Summary Reports
Tagging
Task Management
Task Scheduling
Template Management
Third Party Integration
To-Do List
Visual Analytics
Workflow Management
Visit WebsiteCompare App