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Creatio CRM Pricing, Features, Reviews and Alternatives

Creatio CRM product overview

Price starts from

$

25

/momonth
Per Feature

What is Creatio CRM?

CRM Creatio is a process-driven cloud based software that connects the dots between marketing, sales and customer service, efficiently managing the complete customer journey – from lead to order, and to ongoing account maintenance.

Key benefits of using Creatio CRM

Out-of-the-box processes

Creatio applications include out-of-the-box that guide users through the most effective actions and make it easy to jump start using the system and bring industry best practices to their work.

A complete view of the customer journey

Creatio delivers end-to-end processes to manage the complete customer journey. Connecting the dots between marketing, sales and customer service allows companies to effectively manage every step of the customers’ interactions.

Engaging interface that users love

Creatio products have engaging user interface with a social look and feel, which makes working with the application easy and user adoption period.

Email integrations

CRM Creatio integrates with Gmail and Outlook.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Knowledge Base
Phone Support
Email/Help Desk
Chat

Training options

Videos
Webinars
In Person
Documentation
Live Online

Creatio CRM pricing information

Value for money

4.8

/5

81

Price starts from

$

25

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Creatio CRM features

Functionality

4.7

/5

81
Total Features85 11 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Email Marketing
Data Import/Export
Mobile Access

Creatio CRM users reviews

Overall rating

4.8

/5

81

Positive reviews

98%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.31/10
Rating distribution

5

4

3

2

1

68

11

1

0

1

Pros
I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.

WL

Will L.

Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.

JS

Justin S.

If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well.

josef m.

Cons
Before we were using 3 different programs to track the orders, to check products availability and manage cases and it was a real disaster.

YS

Yaroslav S.

We are in process of integration an ERP system with the bpm'online system with help of Partner of bpm'online so that no data was lost or missed out.

TL

Tommi L.

Didn't provide a modular pricing that we can adjust according to what we needs. Design features in marketing is limited.

KS

Ka Shin S.

Overall Rating

An intuitive CRM tool

Reviewed 4 months ago

Transcript

Heather: I'm Heather, sales operations manager. I give Creatio a four out of five. For more reviews like...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great CRM running over a nice business process tool

Reviewed 5 years ago

BPMOnline, like most of the commercial tools out there, is a CRM build over a customizable framework. The main different with other tools, is what this framework offers, and the knowledge required to work on it. First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools....

Pros

Main advantages for BPMOnline: 1) Marketing, Sales and Services is fully integrated and normally don't require external or additional tools to work. 2) No hidden costs. The cost model and licenses are quite simple. Your contract normally provides all (and more) of what you need. It's really weird to find unexpected restrictions in the licenses you buy. 3) Learning curve for users, administrators and technicians is very short. With good guidance during implementation, you can take control very fast.

Cons

Some areas that requires improvements: 1) Integration to third party tools. There are certain integrations that come with the tool like email and phone systems. But others like legacy system or very particular solutions, requires development that can be difficult (not impossible). The lack of existing solutions in the market (free or paid) force you to develop those integrations. 2) Changes are easy...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Completely satisfied and loyal to Creatio solutions

Reviewed a year ago

We opted for Creatio because it offered user-friendly low-code development tools which allowed us to adjust the processes regularly based on our changing business needs and strategies. Now we are fully satisfied with the system and its functionality. Creatio helps us serve our customers better daily. We utilize the platform actively to manage our customer-facing processes as well as improve our internal operations.

Pros

The system has advanced tools to not only manage but also to constantly improve customer relationship. The system’s agility and scalability are some of the greatest benefits to us. Thanks to the platform’s tools, we are able to keep introducing new solutions to our customers, adding new communication channels, and improving customer-facing workflows regularly. The system also helped us reduce operational costs and grow customer satisfaction level significantly. Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential. Creatio’s team of professionals keep enhancing the system’s functionality with advanced AI-powered solutions and other latest technologies.

Cons

The learning curve might be steep at times, especially since there is a wide range of useful features that we can utilize for the greater benefit of our business. Having an abundance of solutions and tools to use, we never stop learning something more about the system and its capabilities. While it is definitely a good thing, it might sometimes feel overwhelming since we need to continuously catch up with the new features that Creatio keeps rolling out. Another great thing – they are ensuring all the features are user-friendly, which makes the adoption of new functionality easy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Potential Buyer

Reviewed 4 years ago
Pros

The prompt response from the sales team and the willingness to answer my questions. Many vendors just ignore your questions.

Cons

I had a very specific needs related to users having an online calendar to schedule call back support. I was clear with BPM staff prior to the call and accepted the call because they believed they had a solution. On the call they listened to my needs again and then took me through a boilerplate pitch. They were going to investigate their ability to deliver and even offered to build a mock up to show me. That call as the last time I heard from them. I reached back out and heard nothing. Not even a simple we looked into your need and we are unable to provide the support you desire. I came away believing they will say anything just to get you on a call for their pitch. Where are we going? Salesforce with Timetrade as a plugin

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An intuitive CRM tool

Reviewed a year ago

I would recommend this tool to others struggling with user adaptation. We have built additional sections for each of our departments and they are getting on board as well.

Pros

I love the system's UI. It's very similar to salesforce without the heavy price and its easier to customize. We have had great user uptake since launch. Additionally, out outside sales team love the mobile application.

Cons

The email integration has been tricky with outlook.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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CRM Software Done Right

Reviewed a year ago

We have had an excellent time with the software so far. Development has been a breeze, and the Academy has proven to be an incredible tool for providing the answers we need at the pace we need them.

Pros

- Ease of customization and management even for non-developers. - Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. - Robust out of the box solutions for many standard business needs. - Excellent pricing and incredibly simple license management.

Cons

- Printables and Reports can be difficult to work with and seem to have fallen behind the quality represented elsewhere in the software. - No out of the box support for tagging attachments with metadata necessary for internal security practices and segmentation.

Creatio CRM FAQs and common questions

Creatio CRM has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available


Creatio CRM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Creatio CRM supports the following languages:
Portuguese, Dutch, German, Italian, Czech, English, Spanish, French


Creatio CRM supports the following devices:
Android, iPhone, iPad


Yes, Creatio CRM has an API available for use.


Creatio CRM integrates with the following applications:
Pentaho, Microsoft Outlook, Gmail, Brandwatch, Twitter, Avaya Aura Call Center Elite, Google Contacts, Asterisk, Tableau, Facebook, Google Calendar, Mailchimp, Microsoft Word, Microsoft Excel


Creatio CRM offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat

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