Creedenz CXM Pricing, Features, Reviews & Comparison of Alternatives

Creedenz CXM

Pushes customer engagement further than traditional CRMs

4.5/5 (5 reviews)

Creedenz CXM overview

Creedenz CXM is purpose-built Customer Relationship Management (CRM) suite with an emphasis on driving customer engagement. Offering users 24/7 access via a secure web portal and dashboard-based interface, CXM can also be deployed on-premise to provide flexible compatibility across mobile and desktop devices. Boasting real time data capture, customer interactions can by dynamically managed across expandable core areas of business spanning collaboration, sales, services, marketing and automation. Centralize project management by setting milestones, scheduling tasks, integrating email and tracking social network mentions. Get 360-degree views of customer interactions to pinpoint sales opportunities, manage pipelines and forecasts while receiving personalized ad-hoc reports or sales analytics.

CXM also enables the provision of a self-service web portal to customers seeking support, enabling ticket submissions and knowledge base access. Automation of sales workforce alerts, marketing activities and customer services streamlines workflow, harnessing CXM’s cross-system integration and tailored rules-based engine. The system’s unique Adaptive Data Engine (ADE) enables broad customization to fit specific business needs, made possible by a declarative meta-data based approach.
creedenz.com

Pricing

Starting from
$29/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Creedenz CXM screenshot: CXM showing dashboard and activity scheduling on PC laptopProfessional Services CXMCreedenz CXM screenshot: CXM showing dashboard and calendarCreedenz CXM screenshot: CXM showing dashboard sales analyticsCreedenz CXM screenshot: CXM showing main dashboard and dialingCreedenz CXM screenshot: CXM showing workforce automation alertsCreedenz CXM screenshot: CXM shown running on Windows and Mac platformsWe Need CRM! CXM becomes small business ticket to success.

Creedenz CXM reviews

Excellent
3

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  0.0
  4.4
  4.6
  4.7
Kevin Reilly

Most Configurable CRM Product on the Market at the Lowest Price!

Reviewed 2014-11-20
Review Source: Software Advice

Pros
Their Support Team is highly responsive and located in the United States (California). Training was included in our purchase, and the robust features, ease of custom configuration, and relatively low price compared to their competitors make Creedenz CXM one of the best value-added CRM systems on the market today.

Cons
Releases occur too frequently, and I can’t keep up with all of the awesome new features and implement them as soon as they are available.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

William Korbin

Amazing product

Reviewed 2014-12-09
Review Source: Software Advice

Pros
It's so simple to use. I have not had a lot of experience with this type of software, and I was amazed on how fast I was able to pick things up. Complete training guidelines and step by step instructions really helps. You don't have to have ten years of background experience to be able to use it.

Cons
There is a possibility that being too large of a company might slow customer service, but only time will tell.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Bill Snyder

Creedenz CXM

Reviewed 2014-08-08
Review Source: Capterra

Pros: Easy to use, intuitive CRM. 100% uptime. Solid and reliable data accuracy. Creedenz is highly responsive to my input on product and to our service needs. Their software is a cornerstone for our daily activity in the healthcare arena. I feel they are a strong ally to help us accomplish our daily work. Cons: System speed is not as fast as I'd like. Software revisions are not scheduled and it would help to have them tested better before implementation. I test/dev environment has helped address that for us substantially.

Rating breakdown

Ease of use
Customer support

Minimize review

Aaron Roberts

CXM -A great product for mid size companies

Reviewed 2014-11-28
Review Source: Software Advice

Pros
I like the fact that I can bring in customers, keep track of information and grow relationships with them all while keeping costs low. The vendor does a good job of providing help services as well.

Cons
I feel that the product and vendor could make it more uniform and concise as to adding some information from clients.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Holly Garratt

Great Customer Service!!

Reviewed 2015-05-12
Review Source: Software Advice

Pros
The product is very user friendly while still being very comprehensive. The vendor has excellent customer service and follow-up. Everyone I have dealt with his been knowledgeable, helpful and kind.

Cons
I would like a mobile app. Our company is very mobile and while the device interface is nice a mobile app would be a nice addition.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Creedenz CXM pricing

Starting from
$29/month
Pricing options
One time license
Subscription
View Pricing Plans

CREEDENZ CLOUD:
Simply CXM: $29 per user per month
Enterprise CXM: $49 per user per month
Enterprise Unlimited: $129 per user per month

ON-PREMISE (local install, single payment):
Pricing available on request.

Creedenz CXM features

Activity Dashboard
Social Media Integration

API (357 other apps)
Activity Tracking (158 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Third Party Integration (209 other apps)

Additional information for Creedenz CXM

Key features of Creedenz CXM

  • "One Touch" for emailing, making calls, taking notes etc
  • Segment customers to plan and tailor marketing campaigns
  • 360-degree view of customers and interactions
  • Provide accurate, user-ranked content within knowledge bases
  • Self-service web portal offering customer support
  • Automation of the lead-opportunity-quote process
  • Route leads to teams, generate leads & sales with one touch
  • Track and capture mentions across social media networks
  • Creedenz Cloud dashboard with mobile access included
  • Ad-hoc reports on salespeople, teams, products, regions etc
  • Personalized views for deal pipeline & sales progression etc
  • Real time pipeline management and reporting
  • Sales forecasting management and reporting
  • Manage milestones, tasks, and task dependencies
  • Execute multi-level and multi-wave marketing campaigns
  • Automate email marketing with unlimited email templates
  • Campaign budget tracking functionality
View All Features

Benefits

Creedenz CXM is available within Creedenz Cloud and On-Premise packages offering 50-500GB storage on private servers, with mobile access as standard.

CXM solutions provide a more dynamic and adaptable environment over typical CRM systems, managing customer engagement across key business areas.

View 360-degree profiles of customer sales interactions, track pipeline and forecasts in real time, manage workflows and view sales performance analytics.

Execute multi-level and multi-wave marketing campaigns with automated email, alerts, budget tracking, campaign analysis and customer targeting tools.

Offer self-service customer support via web portal and knowledge base access, plus a host of features for general business automation and workforce collaboration.