Critizr Comparison

Overview

Critizr is an all-in-one customer feedback & experience management platform which enables the collection, processing, and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
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  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

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  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Cons

  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features26
  • API
  • Action Management
  • Automatic Notifications
  • Call Reporting
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Questions
  • Customizable Templates
  • Email Integration
  • Feedback Collection
  • Feedback Management
  • Multi-Channel Distribution
  • Multi-Channel Management
  • POS Integration
  • Performance Reports
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • SMS Integration
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Trend Analysis
  • Website Integration

Integrations

  • Total integrations3
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation