Cross CRM Features

Cross CRM

Quality monitoring & reporting platform for contact centers

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Cross CRM Feature Summary

  • Interaction tracking
  • Contact management
  • Scheduling
  • Workforce management
  • Variable workforce
  • Analytics
  • Monitoring
  • Multi-channel collection
  • Sentiment scoring
  • Quality management
  • Document management
  • Campaign management
  • Outbound call center
  • Inbound call center
  • Blended call center
  • Virtual call center
  • Premise-based call center
  • Unified & automated CRM reporting
  • Connect CRM tools on all channels
  • Real-time data access
  • Multiple KPIs
  • Filters
  • Data extraction / xls extracts
  • Custom views
  • Dates sheets
  • Email subscriptions
  • Images & PDF
  • Integration to third party applications
  • Progress monitoring
  • Productivity tools
  • 360° view of interactions

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Social Media Integration (163 other apps)
Third Party Integration (211 other apps)

Competitor Feature Comparison