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XM for Customer Experience
Customer experience management (CXM) platform
XM for Customer Experience Reviews - Page 10
250 reviews
Recommended
Ryan A.
Sports,
Used monthly for 6-12 months
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The ability to analyse and interpret data is hugely beneficial to marketing and science communities, I love the value this software brings
The software could be simplified to increase the ease of the interface, overall just takes practice, but could be be simplified.
Jodi A.
Higher Education, 1,001-5,000 employees
Used other for less than 6 months
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Tech support staff person was awesome! They were patient, clear, professional and steered me through the retake link process.
The retake links will provide my organization with the ability to streamline the gathering of electronic signatures from multiple employees.
I like the software. Perhaps the hardest is just the will to learn it.
cassidy d.
Higher Education, self-employed
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Customer service was spectacular. I didn't have to wait on hold for long and the woman I talked to was more than accommodating, quick, clear and lovely to interact with
The ease of use and variety of features in creating a survey
It was very hard to find a number to actually talk over the phone with someone
Verified reviewer
Used other for less than 6 months
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A fast, effective survey and a very clean report of the results.
Formality of the site. It's laid out nicely. And you can quickly get the hang of maneuvering around on the site.
A couple steps were confusing, but once I figured it out, it worked well. It's just a matter of figuring things out for the first time using it.
Verified reviewer
Education Management, self-employed
Used other for less than 6 months
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I am using Qualitrics for a research project and so far its working well. the information is collating well and there are analysis tools for data which will come in extremely handy when reporting my findings
The software has many useful functions especially when you need to collect and analyse data
Not sure yet as its my first time using it.
Marybeth S.
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I contacted Qualtrics with many questions and the customer service representative was outstanding. He was patience and extremely informative!!!!
No pros were added to this review
No cons were added to this review
Jason J.
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Customer support team was very good at helping me through things. Someone there probably deserves a raise
ease of use
No cons were added to this review
bobby c.
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great voc product. qualtrics is so easy to use and gives us great insights into how our customer are doing. cant live with out it.
No pros were added to this review
No cons were added to this review
Jordan J.
Education Management, 11-50 employees
Used monthly for 6-12 months
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Created an employee engagement survey that allowed for certain questions to be asked depending on a previous answer.
Excellent for surveys, provides great results to be calculated.
Can get very complex, which can be good if you have specific needs for the survey.
Karen F.
Used monthly for 6-12 months
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The way it organizes the data in a way that is helpful to the question that you are trying to get answered.
Sometimes I get intimidated by the advanced features but I am grateful for the tutorials that you have posted on the website.
Lilia P.
Education Management, self-employed
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It was so easy to use. I did'nt know how to start or what I was going to do but following the guide that helped me throught each step.
To be honest, nothing. All I needed to complete my survey was there.
Ashlee Z.
Education Management, 1,001-5,000 employees
Used other for less than 6 months
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I used this software for the survey of my own study. It is efficient and easy for customer to work on.
It did take me some time to figure out how to use it at the beginning, so I was thinking if it can be designed more easily to start.
Timmetria T.
Writing and Editing, 10,001+ employees
Used other for less than 6 months
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I recently used Kindle create to format my ebook. I received a survey created through qualtrics and I found it to be user friendly. It was fast and simple.
Software was simple and very easy to respond
I have no dislikes with this software. My experience was pleasant.
Verified reviewer
Higher Education, 1,001-5,000 employees
Used other for less than 6 months
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Functionalities and the organizational aspects to assist in use for my work and collaboration are excellent.
The icons and menus are not intuitive. Further, their location is not user-friendly. However, this is not a big issue.
Verified reviewer
Internet, 10,001+ employees
Used weekly for less than 6 months
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Easy to use, good customer support experience
Not as good value as other tools and products maybe
Sephiratu W.
Hospital & Health Care, 51-200 employees
Used other for less than 6 months
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Very positive and helpful, CSR was patience with me, and guided me through the platform.
The software is user friendly, and easy to use.
I have not found anything negative about the software.
Jarrod F.
Mental Health Care, 10,001+ employees
Used other for less than 6 months
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Great customer service
Ease of use and ease of navigation. Great work
One thing i think could be included is a video tutorial of what the questions are and how to be used
Kon S.
Nonprofit Organization Management, 501-1,000 employees
Used weekly for less than 6 months
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The features and analysis. Such an amazingly simple product.
No cons just pros. Simple yet powerful.
Laura H.
Research, 1,001-5,000 employees
Used weekly for less than 6 months
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Could talk to someone online when I needed help
None.
Patrick F.
Used monthly for less than 6 months
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The survey library is robust and includes a wide range of template to help you to get started creating surveys quickly. Anyone can jump in a create a survey as it is pretty straight forward options. Users can create an accounts for free. I find it more robust that Survey Monkey.
The reporting options are clunky and slow. Support is helpful fixing issues but some of the issues feel like they should have already been addressed.
Ryan Y.
Used monthly for less than 6 months
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Easy to use the survey feature, the software recognizes the type of question you are writing and it automatically creates the answers
The numbering of survey questions are dependent on when you created the questions. For example; your first question on the survey might be numbered "10" because it was the 10th question you created. Although you can move it to the top or bottom, the numbers will remain the same when exporting.
Verified reviewer
Higher Education, 1,001-5,000 employees
Used monthly for less than 6 months
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Both the researcher and respondent's ease of use is a plus point for this.
It's very easy to use and I liked their interface. They have thought of every possible aspect of creating a survey instrument. So all you need to do is type in your survey instrument.
If you are planning for a complicated survey instrument, you would need a few days to figure out all the functionalities.
Stefan P.
Management Consulting, 10,001+ employees
Used monthly for less than 6 months
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We had made a mistake in creating a survey on a personal account instead of a business account. Customer Service clearly reiterated the issue to us to confirm their understanding, and helped us resolve this issue within half a day. Really appreciate it!
Fairly easy to use, useful metrics and information captured which makes it easy for analysis
The features and functions could still be more intuitive and user-friendly
Verified reviewer
501-1,000 employees
Used monthly for less than 6 months
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Qualtrics is super easy to use from the user end and provides a top notch experience for the survey taker!
It can be a bit to manage from the backend. The UI isn't the friendliest for admins setting and/or managing the integration, but it all works great in the end.
Christian P.
Higher Education, 10,001+ employees
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Ease of use, nice UX and user experience
Sometimes hard to diagnose problems other users might be having with the program
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