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XM for Customer Experience Logo

Customer experience management (CXM) platform

XM for Customer Experience Reviews - Page 9

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250 reviews

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WA
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William A.

Used other for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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New to using Qualtrics

Reviewed 7 years ago
Pros

Simple enough to learn how to use on your own, but really powerful data and metrics can be leveraged out of Qualtrics. This application is the future of experience management - gives great insight into the current status of customer experiences.

Cons

Can be overwhelming initially when looking at all the different ways to present and visualize the data, especially if you're not a statistician by trade.

df
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declan f.

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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amazing service

Reviewed 7 years ago
Pros

how intuitive it is - the layout of the interface, the interchangable options, the look and feel and preview functions. i can say as a first time user i had a survey built in no time.

Cons

not alot to say.. however the distribution side is one aspect - the goal is to distribute a survey to a sample however little is mentioned on how one can track one of the sample responses back to the central data store

SG
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Skielar G.

Automotive, 51-200 employees

Used monthly for 1-2 years

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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great survey tool

Reviewed 6 years ago
Pros

I loved when assignments would arise with a survey required, Qualtrics was my professors go to software and it was easy to create surveys.

Cons

no complaints about my experiences with Qualtrics.

RB
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Renee B.

Used weekly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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I think qualtrics is easy to use and the tech support is extremely helpful

Reviewed 7 years ago
Pros

It is easy to design the survey in the software and use both as an administrator of the survey and as a user. I have had no trouble using it, the data is easy viewed within Qualtrics and easily exported

Cons

Sometimes the computer is slow uploading the data onto the server. However, that is my only complaint other than that it is extremely easy to use.

EA
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Elsie A.

Education Management, 5,001-10,000 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Report review

Reviewed 6 years ago

the customer service personnel are very helpful and professional at the same time

Pros

It is very easy to comply reports - user friendly

Cons

I like the software in general it takes a little time to get use to

AG
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Alma G.

Used weekly for less than 6 months

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  • Value for money
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  • Customer support

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So far I have had an excellent experience with Qualtrics.

Reviewed 7 years ago
Pros

The software is easy to use, it has a sophisticated look, and offers data analytics which is very helpful for me as the creator of the survey.

Cons

I wanted to have an option to include a side-by-side rating alongside a text box entry for each statement within my survey, but it seems that is not impossible based on my conversation with Support.

MS
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Madita S.

Insurance, 51-200 employees

Used other for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great software for surveying after initial tutorial(s)

Reviewed 3 years ago
Pros

The software has great features (randomization, skip- and show logic, possibility to imbed videos,...). You will need an expert to explain to you how to use it, but after a few hours, you are good to go!

Cons

Without professional help it would be hard to figure out all the functions, so get someone to help or look online for How-Tos!

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Verified reviewer

Education Management, 10,001+ employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User review

Reviewed 3 years ago
Pros

Of all of the survey software that I have use this has been by far the most user friendly

Cons

I do not have any complaints about this product

DL
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Daniela L.

Market Research, 1,001-5,000 employees

Used monthly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Qualitrics review

Reviewed 5 years ago

Overall my experience with qualitrics was positive although it involved a lot of patience on my part as a learner and then simultaneously as a user when going through the data.

Pros

As a research assistant, we were tasked with gaining market potential for a specific product and used Qualitrics to create a survey. The best feature of Qualitrics is in fact that it checks your survey when you've completed it as a means to revamp or perfect it.

Cons

Unfortunately learning how to use the software itself proved a bit more difficult because finicky and often took a lot of time to reorganize. Moreover, the data itself that the software provides was very tedious to go through as well.

JR
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Josh R.

Computer Software, 51-200 employees

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Best Survey Software Ever

Reviewed 6 years ago
Pros

It's very easy to use and it looks great. The fact that you can customize these surveys to get everything looking exactly like you want is a huge win.

Cons

I'm not the one who makes the decisions, but I hear that the cost is a little expensive. That's the only thing I can think of that would be a negative.

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Verified reviewer

Marketing and Advertising, 11-50 employees

Used monthly for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy and Effective

Reviewed 5 years ago

Qualtrics had created an extremely user-friendly way to create surveys thus revolutionizing the way we receive feedback internally and from the public.

Pros

My favorite thing is how easy it is to create a professional survey.

Cons

It takes a bit of time to learn how to use this, but the instructions are clear and once you learn it is is simple.

MR
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Mike R.

Hospital & Health Care, 5,001-10,000 employees

Used monthly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Thanks for great customer support in helping analyze a recent student feedback survey!

Reviewed 6 years ago

We used Qualtrics to obtain student feedback from a recent alumni event my department sponsored. We set up the survey in Qualtrics, so students could easily respond, and the analyzed data and ran reports for faculty to review and discuss.

Pros

Qualtrics nicely summarized a recent student feedback survey. The survey included a Likert type questions (on a scale of 1 to 10, what was the value of the event?) as well as open ended questions like (what did you like the most about the event?). Having both "live" customer support as well as the support website helped me get the reports I needed quickly and efficiently.

Cons

Nothing at this time. Qualtrics reported all the information we needed.

MC
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Michelle C.

Research, 1,001-5,000 employees

Used monthly for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Qualtrics Review

Reviewed 5 years ago
Pros

Ability to push questions based on different previous choices

Cons

Wished there was formatting to make the backgrounds more personalized and unique

FI
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Franco I.

Logistics and Supply Chain, 51-200 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Customer Insights

Reviewed 5 years ago

Overall all - a great product

Pros

Really easy to put together surveys to collect key customer insights. great reporting and ability to match branding

Cons

Even though it is a great product, I still find it hard to justify the costs based on the fact that there is other software out there that can do the same

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Verified reviewer

Graphic Design, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Get Feedback Quickly

Reviewed 6 years ago
Pros

Qualtrics allows you to quickly create surveys, so you can get the information you need. Whether you are trying to get anonymous information about what people think of a certain idea or just polling to see what idea is best liked, Qualtrics can help.

Cons

It takes a minute to get used to, but is overall a fairly simple process.

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Verified reviewer

Consumer Electronics, 51-200 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Improves customer journey

Reviewed 5 years ago

We used it for customer surveys after a purchase. But it can do so much more.

Pros

Monitor, respond, and improve every key moment along the customer journey. Very thorough and in-depth.

Cons

It can get complicated because there are so many layers and features. This software is good if you really want deep knowledge into your customer journey.

MH
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Matthew H.

Nonprofit Organization Management, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Qualtrics

Reviewed 5 years ago
Pros

The amount of functionality compared to other tools. Qualtrics is more robust.

Cons

It takes time to learn how to use and become proficient.

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Verified reviewer

Used weekly for less than 6 months

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  • Value for money
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Qualtrics is super easy and their customer service is the best!

Reviewed 7 years ago
Pros

It looks professional and you can do so many different things with it. I love that you can customize it to whatever needs you may have.

Cons

It's a steep learning curve but once you get it you get it. When I first started using it I was not very confident but now I feel extremely comfortable using it.

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Verified reviewer

Oil & Energy, 51-200 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very Powerful and Complex Survey Tool

Reviewed 6 years ago

Was able to send out customer surveys and employee engangment surveys.

Pros

This product is very customizable. It can be configured for any survey or questionaree.

Cons

It can have a high learning curve. While it has lots of features, settung up a basic survey can be tricky and it hgets more complex form there.

JB
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Jambrea B.

Hospital & Health Care, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Uber Customer Survey

Reviewed 5 years ago

It was short and straight forward true or false options.

Pros

This was a survery I had to do for uber this was short and straight forward. I believe this was very easy to use because you didn't have to type anything .

Cons

There was nothing that stood out that was negative. It was short and straight forward true or false options.

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Trevor L.

E-Learning, 10,001+ employees

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use!

Reviewed 5 years ago

Excellent! I still use it. However, as I mentioned sometimes the links do not work.

Pros

I used this to perform various panels and surveys for my company. I liked this because it made this task so easy.

Cons

Sometimes it was reported to me that certain links weren't working correctly for some of the respondents.

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Mariana I.

51-200 employees

Used weekly for less than 6 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Their customer support is really good! Nice to work with.

Reviewed 6 years ago

I now have the perfect survey.

Pros

Customer support. They answer to every doubt that I could have, which made it a lot easier for me to work with the program.

Cons

Not very intuitive. I had to watch a lot of tutorials before I could start working, which made the beginning very slow.

AB
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Andie B.

Used monthly for 6-12 months

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  • Value for money
  • Ease of use
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  • Customer support

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Up and running fast

Reviewed 7 years ago
Pros

I mostly like how quickly we were able to get surveys created and running. We were able to integrate our solution with Salesforce. This has been great.

Cons

I did not like the difficulty with customer support we faced when integrating with Salesforce. They were not so easy to work with.

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michael s.

Management Consulting, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer Retention

Reviewed 6 years ago
Pros

Qualtrics enables us to keep track of customer feedback. It works on all forms of communication. Email, text, web and phone. It really helps identify and resolve problems expediently.

Cons

Nothing is wrong I would not change a thing. It was very easy to work with.

LH
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Lillian H D.

Research, 1,001-5,000 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Qualtrics... many ways to assist in research and worth it!

Reviewed 6 years ago

I am a PhD candidate and trying to complete a survey and gather the data. ALL of the customer support have been very helpful and I feel comfortable asking and calling on their assistance. THANKS!

Pros

THE CUSTOMER SUPPORT IS FANTASTIC AND KNOWLEDGABLE!

Cons

I CANNOT THINK OF ANYTHING I DID NOT LIKE ABOUT THE SOFTWARE.