CustomerGauge Features

CustomerGauge

Customer experience management platform for B2B companies

4.82/5 (11 reviews)

CustomerGauge Feature Summary

  • API
  • Built-in Professional-level Email Tool
  • Comprehensive Real Time Customer Feedback Analytics
  • Customer Feedback Workflow Management
  • Digital Signage to Share Feedback Internally
  • Magento Integration
  • Salesforce Integration
  • Testimonial Publisher for Websites

Competitor Feature Comparison

API
Activity Dashboard
Analytics
Business Analysis
Customer Accounts
Customer Activity Reporting
Customer Experience Management
Customer Service Analytics
Dashboard Creation
Engagement Analytics
Feedback Automation
Feedback Collection
Feedback Management
Predictive Analytics
Pulse Surveys
Real Time Analytics
Sentiment Analysis
Survey Management
Surveys & Feedback
Visual Analytics
Learn moreCompare App
API
Activity Dashboard
Analytics
Business Analysis
Customer Accounts
Customer Activity Reporting
Customer Experience Management
Customer Service Analytics
Dashboard Creation
Engagement Analytics
Feedback Automation
Feedback Collection
Feedback Management
Predictive Analytics
Pulse Surveys
Real Time Analytics
Sentiment Analysis
Survey Management
Surveys & Feedback
Visual Analytics
Visit WebsiteCompare App
API
Activity Dashboard
Analytics
Business Analysis
Customer Accounts
Customer Activity Reporting
Customer Experience Management
Customer Service Analytics
Dashboard Creation
Engagement Analytics
Feedback Automation
Feedback Collection
Feedback Management
Predictive Analytics
Pulse Surveys
Real Time Analytics
Sentiment Analysis
Survey Management
Surveys & Feedback
Visual Analytics
Learn moreCompare App

CustomerGauge Feature Reviews

11 reviewers had the following to say about CustomerGauge's features:

Amanda Steinspring

Great service & tech

2020-09-11

We are getting better results from from our CG surveys than our previous system because of the way they handle key driver questions.

Pros

We have regular calls to discuss not just the results of the surveys, but what we are doing with the results to improve our business.

Cons

I find some of the reports & dashboards a little difficult to work with but our support team helped explain them and get us setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jerome Stockham

Customer focus a race to win

2020-09-25

Valuable

Pros

Ease of use, deployment, auto result reports, alerts, closed loop tool, dashboarding and reports.

Cons

Limited closed loop tool functionality becasue only one is opened per survey. We have 5 primary drivers assigned to 5 functional areas of servcie.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kayla Erickson

CustomerGauge in Behavioral Healthcare

2020-08-13

Pros

The reporting features in CustomerGauge as compared to our previous process is phenomenal.

Cons

The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dan Offer

Insightful, Useful NPS Application

2017-11-16

Pros

CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites.

Cons

Processing times on customer data upload isn't immediate, what they refer to as "data transport" (file upload of customer data) can take a few minutes to be processed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Renan Machado Cardoso

Great tool for corporate NPS programs

2020-08-07

Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program.

Pros

This software have many great features like the possibility to standardize survey templates across large organizations, the workflow system which allows the organization to follow-up on customer responses and the great involvement and support provided by the customer service team from CustomerGauge.

Cons

The reporting features are limited to the settings from the tool and suggestions for updates may be subject to a list of other suggestions being recommended by other customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Healey

Customer Gauge

2020-09-17

I have been happy with the support that [SENSITIVE CONTENT HIDDEN] had provided us in the last year and look forward to working with [SENSITIVE CONTENT HIDDEN] as we move forward

Pros

I also appreciate the ability to have the system escalate the detractors to our management team so we can follow up and keep a pulse on the success and areas to improve with our customer relationship

Cons

after you get sometime with it and more experience i expect it to become easier

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Grégory Jammet

CustomerGauge global roll out

2020-08-31

Help us to roll out a common voice of customer process across countries / regions, provide for the first time internal benchmarking for NPS, CES, response rate just by refreshing a page !

Pros

The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans.

Cons

Maybe to soon to tell but.. their is so many possibilities within the tool that we need time (and CG support) to know best how to use it. we have to test Analytics & Monetize features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mike Edl

CG gives you immediate Customer Feedback

2020-08-10

Pros

Realtime reporting of customer experience.

Cons

Struggle with setting up new survey's without assistance from CG.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gregory Dutson

Great product and even better people

2020-07-14

They are an exceptional company that works with their customers to continually make a better product.

Pros

It allows us to look at customer reviews that need followup and establish KPIs around that followup.

Cons

The widgets and reporting are a bit clunky and take some getting used to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CustomerGauge


Hi Gregory,

Thank you for your review. We really appreciate it!

I've passed your feedback about the reporting to our Product team to connect with you and understand more.

Many thanks,

The CustomerGauge Team

Read more
Anonymous
(Information Technology and Services company, 1001-5000 employees)

Great tool

2020-08-07

CustomerGauge has given us great support in the journey we are on, and helped us developing our programme

Pros

Great reports

Cons

I cannot think about anything, Anything we may not have liked in the past, has been included in new product updates

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CustomerGauge


Thank you so much for your review!

We are happy to see you are pleased with our relationship and will do everything we can to keep it that way :)

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Philip Chung

Great solution for a fast VoC implementation

2020-09-08

The CustomerGauge team was very helpful and knowledgeable; they provided their expertise but took the time to understand and adapt to our particular situation instead of pushing their standard implementation.

Pros

Relatively simple to use and set up, great functionalities compared to other Customer Survey suppliers

Cons

Text analytics features, like for other survey suppliers, are not straightforward and require a significant resource investment to have it work properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more