Cvent Event Management Features

The Cvent Tool is quite popular and great that offers variety of Features for managing an event. The registration process is easy to use even for the users as well. The tool offers the customisation of the event page with company branding.

Some features are not user friendly and you seek help to understand it better.

I like that their annual conference is a lot of fun!

Everything we want is always an additional cost - only the bare bones are included. Pricing is the highest in the industry. Customer service reps don't speak English as their primary language. Options are so complex, it's extremely clunky and hard to make function like you intend. There are only a few ugly website templates to choose from. They even charge for additional users. The contacts are difficult to manage. There are no real options for vendor hall maps within the system. You can't view sessions in a grid view (or any alternative views, for that matter), so for a conference with over 100 breakouts, it's horrendous looking. If you want your conference in an app, you'll pay up the wazoo PER EVENT. I could continue all day long with dislikes.

I really like the customization of the Cvent registration process. It allows us to keep our branding and message forefront while also making the registration process more seamless for attendees.

While the variety and customization of Cvent is great, the amount of customization can make the first couple of events tedious and time-consuming to set up because you have to ensure all of your settings are "just right". Once the first few events are created, the "copy event" feature makes the next round of events considerably easier. I also would have liked to see more customizable dashboard reporting on the events home page rather than having to use the reporting tool.

For the most part, Cvent Event Management can do what you need for most events. Cvent's customer service is the true star -- they are very responsive and provide clear, concise answers on every support request.

It could definitely be more intuitive/user-friendly. There's quite a lot of, "in order to make this one thing work, you have to go here, here, and here, check that box, select this dropdown..." There is *usually* a way to make Cvent do what you need it to; sometimes, it just takes a bit of hoop-jumping to get there.

Ease of use of platform and it easy to update

I don't know how to use feedback and analytic tools

Application provides the complete Event Management options. We can schedule any kind of event. Do payment processing. Sent invitations and reminders.

The mobile application of the application needs to be improved as it is not responsive.

The registration setup is great for events tracking.

I dint like the customer support. It's annoying

DMA’s issues before Cvent were: not knowing where to search for venues, taking so much time to gather and distribute information, no ability to break out registration types or have sessions, no way to link to our CRM. Everything was manually created and manually managed which was very analog, time consuming and disorganized. This became an increasing problem as we went from 10 events a year to 40 with...

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This software is not cheap. However, cheap things are not good and good things are not cheap. Cvent is always trying to enhance the platform. Unfortunately, some enhancements take time to build.

I appreciate the many tools that exist within the Cvent system. It's truly remarkable that CVent can help you plan and successfully execute every moment from the first step onwards. They seem to have thought of everything!

I have found that since they are often attempting to 'do it all', the reporting options through Cvent can often be very cumbersome and leave you sifting through too many options. However, please keep in mind that, if you are lost, they will help!

The integration start to finish can cover anything you need for an event. The software is very robust to allow you to customize for almost any scenario. Registration options are very good for multiple registrations and easy to modify or switch. Customer service is very helpful when you need it.

Along with the robustness of the software, certain quirks come with it. Some events have a lot of repetitive tasks you have to complete to get it all working properly and some items are hard to find.

Cvent is a great tool for planning events of various sizes, including virtual ones. Events are better with Cvent. It forces you to pay attention to the slightest details so your guests have a memorable event. Cvent imports contacts, connects with numerous programs, and allows you to create guest lists with simple operations. You can also create a web page for the event, add payment links to buy tickets and reserve seating for paid events, and Cvent keeps track of all of that for you, so you know who has confirmed attendance and how many seats have been reserved. I also use it to arrange virtual events, sending out invitations and planning the program and themes of discussion. I also like how event logs are recorded and archived on the cloud for easy access.

Nothing we can say, Cvent is simple to use for everyone, regardless of their interests or business, and it does its job well. Notably, help is provided 24/7, which simplifies use and boosts user efficiency.

Cvent's event management solution has plenty of flexible features that make logistics including registration and session tracking a breeze for busy event planners. Plus, the customer service is second to none. (Seriously, one call to their support line will transform the way that you think about help & support lines.)

It can take a while to learn the ropes and feel comfortable navigating across the platform. That said, after you get the hang of it, using the event management tool will be like second nature.

Hello Katherine, Thank you for taking the time to share your experience using Cvent! We take great pride in our client support services and are happy to hear they've been a valuable resource for you. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

Ability to manage very simple and complex events. Integration of events, communication and association management systems. Client success manager that is assigned to your account is great to navigate best practices.

Would like to see embedded video on e-Marketing platform.

It's the total package. From sourcing venues, RFPs, budgeting, marketing, communications, contact management, surveying, event management, graphic design, travel, seating, hotel blocks, you name it, it does it , and does it well. Cvent knows how many hats event planners wear and is with you every step of the way .The icing on the cake is the 24/7 customer support. Competent, professional and free help is always a call or email away. You are in a panic at 3am because you are having trouble figuring something out? Cvent support is there to save the day (I know this because I've been there, done that!).

It is an investment but the ROI is definitely there. If I had to nitpick, sometimes the HTML editor can be finicky but customer support is there to get it sorted.

There is a reason Cvent has dominated the industry. As a meeting planner, cvent has saved me tons of time with sourcing venues, managing budget, reconcilation, and organizing my events. This software is very streamline and makes it extremely easy to keep track of your status for each event. The sourcing feature is my favorite. We only have to enter the information one time and can click as many hotels as we want and send a mass RFP out. The hotels can also respond within cvent so you can pull one report with all of the responses.

It is very linear. For some of the tasks you have to click 5-6 times to get to the status change you need. I wish the software had more shortcuts to certain tasks.

All of the different reporting options and other products that cvent has to offer. I am excited about the new project flex since that will allow for more customization and ability top make every website for registration look unique to its own purpose.

There are times when I am performing a certain task that the cvent software is not very user friendly. For example when I am viewing all invitess and registrants in order to advance to another page I have to scroll all the way to the bottom and it does not show as an option at the top of page. Also, if I am on page two of the attendee list and click on a name. When I go back it does not take me back to the page it was on, it takes me to the very first page. So when you have 4 pages and on top of that i have to scroll every time to the bottom of the page it is annoying. Also, Cvent does not yet have the capability to do bulk payments or edits when changing a registration type.

Robust event management and registration capabilities Many ways to customize to your brand/event Responsive customer service/tech support via chat and email Ability to automate emails and track opens, clicks, etc. Widget-based event website makes setup easy; HTML widget allows more customization Ability to use standard and custom data tags in emails

Membership and e-marketing modules are clunky and haven't been updated/improved in years Limited capabilities in e-marketing (no A/B testing, no series/time-based emails, no way for subscribers to change frequency of emails - you're either subscribed or opted out) New product rollouts (Flex) take years and release dates delayed several times Some features still not operational in Flex, but can no longer use legacy software No longer offers the ability to modify CSS in event registration website

This is an event planner's dream come true! It is truly your one-stop shop event management platform tool. It is a user-friendly software, allowing planners to build and manage registrations, send email, manage surveys, and run reports. Best of all, to feel at-ease knowing that you are providing a positive and seamless registration experience. Cvent has made and have continued to make enhancements in the ever-changing events industry. They are innovative and welcome customer feedback for product improvements. Their customer service are well-knowledge and have been extremely helpful whenever I ran into issues.

We have specific event and survey reporting and data needs so some of the selected fields lack the customization (this has been addressed to Cvent so hopefully they're considering it as an improvement!).

Its helped save lots of hours I would normally spend on organising events. The tools that this application have are great, from duplicating events (so you dont have to redo the paperwork) to templates for websites to help promote your event. Its very good.

Like with all new applications, the initial set up and getting to know the system can be time consuming. But once you get to know it its a very easy application to use.

Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Your feedback is invaluable as we are always looking for ways to improve our current offerings. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

Cvent Event Management is essential in the success of an event - especially attendee management. Managing your attendees starts with pre-communications and goes to post event communications. From save the dates to registering their data and using it for surveys. It not only becomes valuable for an event planner, but for an attendee. It is what they see on their journey to a great event and when they head back home.

The only thing that I am still struggling with is some of the classic features that are no longer available in the FLEX update. I love how user friendly FLEX Is though so I will take the trade off.

Customizing the event look; the ability to pull reports is fairly simple and the ability to quickly see who's responded or registered for an event is terrific.

Setting up an event can be cumbersome if you don't use this feature of Cvent on a regular basis. To a degree the software is intuitive, but sometimes you have to wade through various screens to find what you're looking for and the prompts aren't as clear as you might like.

Its flexibility and capability to manage any event type / size

The fact that you might need to add "module" to increase performance

Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this...

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I have been using Cvent for over 2 years now and would recommend it to any company that is looking for a platform to manage events. We utilize it for event webpages, capturing attendee info, reporting, lead scoring for those that attend or participate at our events, OnArrival check in and the supplier network to source venues. There are many more functions of the program that can cater to your company needs and they continue to integrate with additional companies to help in having everything you need within 1 system. Cvent also released a new version of their program called FLEX which allows planners to design their own webages without being knowledged in HTML which has been a lifesaver!

I think because there are so many ways you can use the software, it takes a little time to figure out what exact configurations you need. It has been a trial and error in creating our events initially, but I think we are finally at a place where our team feels comfortable and confident with the platform and how we set up our events.