Cvent Event Management Reviews - Page 5

Very user friendly and easy to understand. If I have a problem or questions, the Customer Service team is so easy to contact and offer immediate feedback and solutions.

Some of the event settings seem to be is places I wouldn't think to look for them, and I wish I had an "Apply to All" feature that I could check if I wanted my settings to be the same for all my registration paths or registration path pages. Its annoying when I make an update and then have to make that change on each path or in each page.

I appreciate the real-time check in - with percentages of # of people checked in and the post-event reports to streamline post-event segmented communication with those who actually attended and those who registered but didn't attend.

Wish it would sync with our CRM to help track attendance in our own database, and be able to export based on our database IDs - this would make our processes even smoother and more accurate.

Email marketing is a very important aspect of our events and I really enjoyed the customization ability within Cvent Events. It is a very user friendly interface and making edits to copy or design can be done quick and easy. Many other softwares have basic email templates and require coding to get things just right, but not with Cvent.

The overall stability of the software has been a pain point for us, especially as of late. Entire outages in the middle of us lauching webinars that leave us unable to access the software at all some days. When something does break, customer support isn't always the most helpful.

My favorite part is the ability to create personalized website for your event where you can create a full branding indentity and give a maximum of information. Secondly the automation of communication allow me to create all my comms at once an programme the sending

I dislike the fact that there is no mobile app with a lighter version of Cvent to manage it on the go

Once you gain an understanding of the pathways, it is easy to use . Mistakes on the user's end can be easily rectified.

I don't understand everything, but I also haven't taken the time to go through the manual. Once I read the 'need to know' sections of the manual, I'll be set.

Hello Leslie, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. Please note that our customer success consultants are here for you if you need any assistance or have any questions about anything! We also want to thank you for being a Cvent Celebrity and appreciate your participation in this program. Visit the CelebrityHub, http://bit.ly/2IuDlXh, to check out the latest Cvent product updates, learn best practices, take part in beta testing opportunities, and earn cool rewards!

It is easy to navigate, I don't have to go layers deep to make updates or find something. I like that I am able to make changes to specific language for each path.

I wish there was an easy way to see the visbility of each website page, without having to click on the specific page.

Dear Kaci, Thank you for taking the time to share your feedback. We greatly appreciate it! We are happy to hear that you find our products easy to use and navigate. We also appreciate your loyalty as a Cvent Advocate and thank you for taking the time to engage in our rewards program. Please do not hesitate to reach out if you have any further questions or comments or need further assistance.

Cvent Event Management is a one-stop shop for event management. You can create event landing pages with multiple registration options, you can create event emails including reminders. It has the ability to integrate with many other event software such as Zoom, Salesforce, HubSpot, etc., with the ability to track event attendance and even (almost) automate the process of providing CE credit to attendees. It also has great reporting capabilities.

It's a big financial investment. It's not easy to slice and dice your attendee data in any way you would like and there is no easy way to make mass updates or changes to attendee data (for example: find all bounced emails in which the contact has never attended an event - and delete them).

Best part of Cvent is the seamless integration of the website landing page and the intuitive, user-friendly registration process. It allows us to customize our event communication and attendee experience in a way that best fits our constituents'' needs.

There are additional integration features we would like to see, but are working on with our existing CRM platform and online payment software.

I have appreciated the change over to the new Flex system. I was hesitant at first as I have used the classic system for many years. However, as I have become more familiar, I am enjoying the flexibilty and capabilities of the design functionality. Once I got past the learning curve, I have found that it is easier to build sites with more complex designs, more ability to personalize for each event, etc.

The learning curve to understand the Flex system was difficult. I also would like to see increased functionality in the reporting features.

A full-featured customizable event website that is integrated with the event registration process, abstract management, and mobile app. I also like that we are able to automatically send our attendees their continuing education credits after the event is ove.

Cvent tends to launch products before they are fully functional which is very frustrating. It is also not always intuitive to use. Website design is not "drag and drop" and can be cumbersome to customize. It can also be expensive to add the extra features you need for your event.

I enjoy how Cvent is a one-stop shop for event management. You are able to send all communications, track invitee responses, manage room blocks, and monitor attendance numbers.

Innovation & improvements are lacking. The interface can be clunky for example there are multiple screens and tabs to go to in order to manage the room block. A new product - Flex is coming out but it has taken awhile to get it up and running.

Hello Janelle, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. We also want to thank you for being a Cvent Celebrity and appreciate your participation in this program. Visit the CelebrityHub, http://bit.ly/2IuDlXh, to check out the latest Cvent product updates, learn best practices, take part in beta testing opportunities, and earn cool rewards!

I personally like the ease of setting up events and registration pages, clean data capturing in reporting, and the ability to push those reports to a shared company-wide portal.

I personally would love to see feedback surveys in the cross-event reports section so I do not have to do any manual data collection and manipulation.

The great inventory selection. Love the maps and filters. Like the information showing the meeting space offerings and the age of the venue and information such as last renovation. Really like the comparison reporting.

Wish we had access to Trip advisor so I can review recent reviews and ratings for lodging when I'm booking meetings that require lodging. Cumbersome to jump back and forth between CVENT and Trip Advisor. Imperative that our employees feel comfortable and safe with the lodging choices. Ratings for cvent venues do not necessarily mirror lodging ratings. Lodging drives my choice for the meeting venues when lodging is also required.

The support given around all solutions. 100% felt everyone was invested in our success. There is something for every organization, every challenge and existing issue is solvable with Cvent. It was refreshing not to have to jump to many different tool to accomplish our meetings and events.

It's a little intimidating to get into at first. There's just an overwhelming amount of capability. We didn't really know where to start. Once you cross that start line things get rolling.

You can duplicate an event.

See previous comments - there's a lot not to like about the software!

OnArrival changed the way we do meetings for the better.

Some features are nit customizable even w an RFP so it doesn't always fit our business need but there are workarounds.

Easy to run reports; post payments/credits; print name badges/certificates, go out for RFP's, send emails to those listed in the database.

Having to recreate an event each time even with the copy feature. There always seems to be something that doesn't copy correctly. Honestly, it is really expensive to use.

Hello Rhonda, Thank you for taking the time to share your experience using Cvent! We take great pride in our client support services and are happy to hear they've been a valuable resource for you. We also want to thank you for being a Cvent Celebrity and appreciate your participation in this program. Visit the CelebrityHub, http://bit.ly/2IuDlXh, to check out the latest Cvent product updates, learn best practices, take part in beta testing opportunities, and earn cool rewards! Please do not hesitate to reach out to us should you have any questions or need any assistance!

I love the fact that Cvent enables us to do a lot of organizing things related to the events we host in one place, where in a few simple steps we can prepare and send invitations to targeted contact lists as well as register attendance. It's great how Cvent's capabilities enable us to shorten processes, as the high-quality automation it provides enables us to do so much more automatically. I really appreciate how Cvent enables us to host teleconferences efficiently, allows us to manage them with great flexibility, and also we were able to collect attendee feedback and send responses. I really appreciate the data that we're able to organize within Cvent logs, as well as the ease of reporting.

You only need a few simple training to master its use and get the most out of it, and Cvent's support team will help, as they are very friendly and quick to respond to any inquiries.

This software can be used for in person or virtual events. Has the ability to deploy simple, one day webinars or handle the logistics of more complicated, multi-day events. Customer service is outstanding and the ability to customize different user experiences is appreciated.

Sometimes this system is "too complicated" for simple events. Can be tedious and there is a lot of room for error because the system is so complicated and robust. Features often change so it's hard to keep up with changes and best practices.

I like the multiple capabilities of the event management and email marketing modules, which make managing multiple events and engaging with our members much easier.

I wish more of the individual features of the system were included in a package instead of having to purchase them as an add-on.

Sending an email to all the no responses has been easier than ever. Custom reports

Unformatted reports, each time you pull a report you have to re-format, add in a title, etc. Air Actual reports

integrated with reg site and mobile app was a big benefit at first.

areas are the platform arent inherently connected. everything is sort of 'bolted on' to their platform. sometimes you have to use an entirely different link and login credentials to access it. even parts of the platform that are connected.. you leave one area to get to a new one and the look/feel and functionality is completely different.

I feel the software is fairly easy to use. Learning to do the key functions I need on a daily basis didn't take much time at all. The extra learning tools available, such as the community, help out a lot when tackling new parts of the software I was still learning about.

Some of the features aren't very efficient and can add unnecessary time to work. The media library, for example, isn't set up in a very intuitive way at all. This can make it difficult for multiple users to keep track of the files causing extra work in the long run. My biggest issue with the software is the amount of clicks it can take to complete some tasks. It may be a small task but requires many steps.