Cvent Event Management Reviews - Page 6

Great software to support your events and make it way easier to register and attend events for you and your guests. Account managers are well-versed in the product, full of best practices, and great to work with.

Pricing structure and add-on fees can make it hard for smaller organizations or state-funded schools to justify cost. Editing the site contact can be tricky at times, extra spaces, line breaks, even if copying over a perfectly fine program you have to double check

I like the fact that its easy to use. It has made the whole process of collecting information about attendees so easy. You can set up seating chart, and send communication to attendees any number of times you want.

there are limitations like: You cant pull one report for multiple inquisium feedback surveys. It allows to pull one report for one survey at a time. Budget: It needs to be more user friendly. Also there are few options related to event budget that cannot be pulled in reports.

- ease of use - ability to create templates - ability to set up registrations to allow everyone in the world to register, or just those on an invitation list - constant updates to keep improving the platform - Cvent is very receptive to customer feedback and implementing changes based on response

- can be a bit intimidating coming into the platform with no experience - may take a few events to get the hang of it and have the best looking registration sites

Hello, Thank you for taking the time to share your experience using Cvent! We appreciate your candid feedback and have shared it with our product team. We¿d also like to tell you more about our loyalty program, Cvent Celebrity. As a Celebrity, you¿ll have opportunities to take part in beta testing, be the first to know about new Cvent products and events, learn best practices, and earn cool rewards! To learn more about Cvent Celebrity and to join, visit http://bit.ly/2IuDlXh Please do not hesitate to reach out to us should you have any questions or need any assistance!

The e-RFP tool can send out multiple RFPs at once and pull a report with everything I need. The Event Management tool allows me to completely control my event; from booking the travel to collecting special requests to pulling together custom reports.

The current event management module does not connect well with the travel portion. I find myself calling support or creating my own work around because the two system do not integrate.

Cvent was quick to implement and adopt. We contracted in July and executed our first event in September. The system is incredibly user friendly and the community articles are easy to reference when building a site.

This software is geared more towards customer facing events, so sometimes we struggle manipulating the feature to fit our internal events. For example, the site always suggests you have session registration included in your registration, but many of our programs the attendees are given an agenda and cannot pick what they want to attend.

24-7 customer service makes my life much easier

It does not provide receipts for payments to my clients. If they register a group and pay for a group total in one time it gives receipt only for last person paid.

Some of the pros with using Cvent are its multi-functionality, ease of use, and the choice of express or standard registration. Being able to find answers in the Cvent community or put in a ticket without much effort helps accelerate customer service.

One of the cons would be that I didn't have control over our plan until recently and some things are not included that would be helpful going forward. Looking forward to plan renewal so that we can revisit our needs.

Hello Cynthia, Thank you so much for taking the time to give us your feedback. I am thrilled to hear that you have enjoyed your Cvent experience thus far! We take great pride in our Cvent community and I am glad that you have found it to be a useful resource. Renewal is always a great time to take a good look at what your needs are and to ask if Cvent can help in additional areas. Let us know if we can help with anything along the way!

API integration to Salesforce Campaign object. Allows for different response codes such as Opened, Bounced, RSVP Yes/No, Attended, Did Not Attend. Mobile app for swiping in attendees.

Complicated administration. Navigation between system administration and event administration is cumbersome. Navigating the API connectors to Salesforce is cumbersome. Pretty costly solution as well. Prepayment for all RSVP Yes and Attended statuses. Forecast your anticipated annual attendee headcount well.

It is the ideal tool for events, meetings, seminars. We managed to increase the added value. CrowdCompass administrators manage to send automatic notifications from their phones thanks to the CrowdPlanner application. In general, it is a very complete and efficient product.

If I compare it with other products similar to CrowdCompass it works much better, but at a much higher cost. I would like you to have the option to duplicate events.

It is officiant, I have control of look, feel or the website to meeting my design needs. I have control of reporting through customization.

The session reports lack the organization. The reports for the sessions need to be relooked at as I have trouble with sessions with the same name but different dates and times (The report does not identify this). Also have the issue of peoples names coming up more then once because of the session selections.

Cvent is a wonderful tool to create virtual, physical and hybrid events. It has any possible feature a planner might need and it's very intuitive and easy to use.

Email creation is still lacking, there's no easy way to duplicate content across several emails and session emails are even more limited.

It sounds silly, but the people are amazing. From the leadership to the help desk, everyone really listens and takes feedback seriously. I also have an amazing partner who is not only implement software, but implement a SMM program throughout my company.

I'll be the first to admit that I'm a hard to please super-user. Honestly almost all my concerns have been addressed over time. If something doesn't do what I need it to, it's generally updated or I'm given a workaround.

all event needs in one place. hardware and software are fully integrated. a lot of little details about event management have been built in

needs UX overhaul. api needs to be rewritten. just more around the cms. needs to open up backend to integrate to other CMSs

Thank you for giving us your feedback here on Capterra. I am so glad to hear that you have found our solution to be an "all in one" platform for your events - that is our goal! We are constantly working on improving the user experience and hope to be able to provide you with the updates you need soon! Thank you again.

It’s intuitive and flexible and the most advanced tool

Wish it had a collaborative BEO development function

Cvent offers one stop shopping. They have sfotware for everything you need to do for in-person and virtual events,

It is really expensive compared to competitive products.

The best part of this program is how configurable it is. There's a version and a set of features that will fit your event.

Their new version of the program, Flex, is still working on some of the features that were standard in Classic. In time, the whole program will be better off, but there's currently some growing pains.

The new Flex platform is amazing. It can not roll out fast enough. It is easy to use for all events no matter the size or complexity. I love that all solutions (Event, OnArrival and CrowdCompass) are seamless .

It is on the pricey side. My account rep feels more like a salesman and not like a partner. I love the new Flex platform as it is easy to use and flexible but cannot use it due to the inability to currently have a multi language system.

Cvent has been a game changer for our team who used to manage all our event registration, check-in and reporting manually. The hours of work it took away and the human error removed from registration/reporting being automated is a game changer.

Sometimes when new products are rolled out critical features are not ready yet. It is also expensive.

Functionality, customer support and future opportunities to add on other features.

Customization is lacking without ccs help but this should be improved with Picasso. Some things on the back end are difficult to use or find- like waitlists etc. Not always intuitive

Cvent offers tremendous flexibility to customize the event registration and marketing process across our events and programs. It's a comprehensive package that gives us a one-stop shop, rather than using multiple platforms.

As the platform evolves, there are times when key features that we use not implemented right away. It'susually worth the wait and we can usually find a work around, but it sometimes is not efficient.

I love that the tool is flexible enough to meet any complex need we have. The company is also always improving their software and expanding their reach to areas we will need help with in the future. Support is great - community for self-help, IM for quick help, call for more complex issues 24/7 which is crucial when onsite.

The tool can become a little complicated because of how customizable it is and some features look a little out-dated - but new releases solve for both of these problems.

I like the ability to export detailed reports, conditional logic inside the registration builder, new themes to make registration look nicer and multiple registrant types.

The software's user interface can be lacking at times, even after a redesign last year. Often you need to go 2 or 3 menus deep to change something, then back out of all of those menus before you can see what that change looks like visually.

You can also work around the system to get what you need for the event. There are some limitations though.

I'm not aware of the cost. This information is held from company users.

Hello, Thank you for taking the time to share your experience using Cvent! Your feedback is invaluable as we are always looking for ways to improve our current offerings. Please do not hesitate to reach out to us should you have any questions or need any assistance!