Cvent Event Management Reviews - Page 7

It's easy to set up events and customer support is very responsive (although I do wish the online documentation was a little more complete).

It's difficult to customize the design or URLs of your event website/registration pages, which makes for a less than optimal experience for users and for tracking. There are a lot of reporting options, though I do wish I could get more granular - for example, I'm unable to see the last field a potential registrant filled in on a form.

Thank you for providing us this valuable insight. We pride ourselves on offering a platform that is both easy to use and powerful in its reporting capabilities and I am disappointed to hear that this is not the case for you. Please feel free to reach out to us directly to provide additional feedback or for support. We would love the opportunity to fully understand your needs and work to provide solutions for them!

Cvent has great customer service. I have found that all of my problems have become concerns of Cvent. They truly invest in their partners and customers.

I absolutely feel as if Cvent has a lot more down the pipeline. They are well versed in the industry but there have been others : Wix, Weebly, Wordpress who have already made similar products for small businesses.

The websites are easy to set-up with their widget systems. Sites are user friendly. It's a good product for event registration.

It seems there are almost daily issues that shut down the software intermittently. It's important that the software bugs happen less frequently.

The system is robust and can connect with other systems almost seamlessly and it provides planners with the ability to to control their events and provide clear ROI reports.

You can only use one email per event. If I want to have a sponsor register their booth and register themselves separately, it requires a separate email. You cannot run reports by organization. I have organizations that want a report showing who has attended which event for the past 5 years. This is difficult to run.

Cvent has improved our event participants' experience during registration, with admin and group registration and automatic confirmation, receipt and invoice emails. Our team spends less time updating and monitoring registration. Parked reports allow our partners to check in anytime they'd like. We have the flexibility to sell different packages for different audiences.

Sometimes you'll want to use a feature for the first time, but didn't really set up the event from the beginning correctly to use the feature. There's a learning curve in standardizing how each org. will set up events and use Cvent features.

Cvent saves so much time through automation of processes. We have more than quadrupled our capacity with same number of people

The contact management is not a query tool so you need to export to really did into the data or integrate a CRM solution if you manage a lot of data

The integration was very easy and the event designer is very user friendly.

Sometimes there are options that are not readily apparent that you need to enabke or disable them for your event to be set up correctly.

Cvent is one of the renowned and popular cloud based event management tool. Being a hotelier this product is widely used in the hospitality industry and has all the features that you can expect from an event management software.

Some features are very tedious and hard to understand but yet the customer support services are amazing.

1) It is flexible and easy to track and monitor activities in different fields. Due to my personal experience, I was able to track travel destination and hotel registrations, bookings. 2) Integration functionality has been better in comparison with the previous upgrades. For instance, we integrated to ZOHO software programs successfully. 3) The intuition level of the software is very good since it makes groups of participants of meetings according to different characteristics such age, position, department. 4) Mapping feature is one of the best since a user can easily demonstrate to customers the relations between options and special demands or needs.

1) There are some limitations that one of them was the small capacity of library storage. It did not create big issues for our company but it might be updated to better 2) I and some of my colleagues had problems concerned with the formatting of reporting feature. We were not able to upload all data in the format which we wanted to report in. 3) A user might have issues to change the dates of hotel or travel after customers registration. Maybe, the Cvent can add an easy and short way to fix this issue.

The sheer scope of functionality - it is a true work horse when it comes to the types of information you can collect and integrate across many different events and platforms.

It can sometimes be a bit limiting. It tends to fall short with very specific, detailed build cases.

We find that Cvent saves our company a lot of labor hours by automating the registration process for our events. Attendee data is kept in one central location and is available at our fingertips. We also like the hotel/venue sourcing feature which also saves us a lot of research time and simplifies the RFP process when selecting a site to host our meetings and events.

Cvent is probably the premier registration and event management software available but the overall cost and pricing is pretty expensive and is cost prohibitive for some smaller organizations.

I would say this product is pretty easy to use if you have a design eye. You do not need to know how to code websites or anything of that nature.

There are a little too many customizable features that it can take some time to build out your event registration. It will take a little trial and error to find which setting affects what.

It's user-friendly, both to the planners and to the users. They add updates and listen to requests for changes/features. My account rep makes me feel like a real person; love the extra time she puts in to our relationship.

Some minor limitations, but they are always advancing. Our team and our events tend to have very specific needs, but Cvent help & support always help me find work-arounds if they don't have something built in (yet!).

Highly Customizable, allows for "out-of-the-box" uses, creates a clean and easy to use registration process, provides easy RFP submission and collection to reduce overall manual labor and time.

Websites need to be updated, more customization for the registration process, and better reporting with added features of visualizations.

No pros were added to this review

The editing windows on emails open out into pop up windows and the menus aren't static - you have to scroll up and down each time you want to change something - very frustrating!

There are many great options to choose from

Customer support

All the different services offered - one stop shopping to enhance the overall experience to our end user. We use registration, mobile app, lead retrivial, and on arrival services to complete our end to end experience.

Billing process with lead devices. The process for billing is too long from when the event ends and we are finally billed for services. This causes issues with our internal tracking of expenses to close an event.

It is flexible and meets many needs for event management, venue sourcing, and full SMM programs. It also allows for quite a bit of creativity and is a huge asset to a large and diverse meeting planning population.

Lacks some features, functionality, and flexibility that large corporations with hundreds of users across 5 regions might benefit from to assistance with system administration and customization to various needs.

Cvent is best of class event management software. That is the core of the product, in my opinion. The suppliers feature and a great RFP management tool that lets us reach potential venues that we would never have heard from without Cvent's help.

The ONLY drawback for us is that we cannot manage our unusual membership protocol in Cvent. Our non-profit is an association of institutions. Membership fees are paid per institution, but membership benefits are inherited by contacts employed at those member institutions. We have several contacts who are not employed by member institutions. However, the Cvent contact database is not a relational database and so it is hard to distinguish between the two types of contacts.

In my first year with higher education event planning, I so appreciate the ease with which I was able to become functional with Cvent's Event Management software. From the registration process to mass emails, website creation and scheduling; the software is user-friendly and comprehensive. The software was easily integrated with our Constituent Record Management software.

While I am able to duplicate emails and webpages within an event, it would be useful to be able to do so from one event to another.

The software is really smart. I love all of the advanced filters, data tags, and settings that let you customize your registrant's experience from start to finish. I have been using the software for three years and I'm still learning new things every day.

The software is not always user friendly or intuitive. However, they have a great customer support team that will help you figure it all out. Once you know it, you know it.

Using the product really easy. The online tutorials for learning new features are easy and hey really help.

I don't like that not all fields are customizable in the registration modual. Sometimes this causes some problems, but there is usually a work around.

I'm on the IT side and not an event planner - but I support our events team, and I really like the Cvent product. It is a great product and easy to use and if we need help, the support is the best - everyone is helpful and they will get your problem solved. I like how we can have events and a mobile app all integrated easily - we even integrate with Salesforce. And... we even integrate with our internal systems - Cvent has a great API with lots of functions and they are constantly improving the API - as well as their product as a whole.

Support is great... but over the past 2-3 years it moved from an 10/10 to an 8/10 ... but they are still helpful. I like the old reporting a bit better than the new.