Love It, Love It, Love it. It provided all of the features and functionality that one would need in a CRM.
In general I liked the intuitive software, it is a very useful tool for small and medium size companies, excellent tools and very good integration for MAC and APPLE users.
The customer service over the years has been improving with its response-times and helpfulness. It was great when I first started using Daylite and has exponentially improved since then.
Problems in integration with Zapier, poor integrations, unable to sync with google calendar, old fashion face, limited functionality of the mobile version.
My only real frustration is the inability to create customised views and reports across objects - without developers assistance.
Also being restricted just to Apple products made it very difficult to use it company-wide.