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DaySmart Appointments vs Apptoto Comparison

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Overview

Appointment scheduling software the was built to scale. AppointmentPlus serves over 10,000 locations worldwide, with over...

Apptoto is an automated appointment reminder solution that connects with existing calendars, extracts contacts, and sends...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

146

5

4

3

2

1

71

44

17

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.7

43

5

4

3

2

1

33

8

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

It has been a great scheduling tool for our small office. Overall we are pleased with it and the service reps have been very helpful.
I am continually impressed with the ease of use and the customer service that I receive. I don't think I have come across a better group of people to deal with in any of my business transactions.
Nice interface and a much better user experience since recent updates. The making of appointments by call center has greatly improved with regards to the process involved.

Pros

The staff have been amazing- Very helpful and supportive. It has beeen a natural progression that was much needed.
This software is very easy to use, and the customer support is wonderful. I've tried other appointment reminder systems, and this one is far superior.
The best features about this product is the ability so sync colanders and send automated messages for scheduling.

Cons

Horrible customer service response. We had to convert our system and the process was corrupted from the beginning and no real effort was made on their end to clean it up.
Coding overcharges in POS and the President refused to make right. Randomly charges clients credit cards when not supposed to (very upset clients who think you are purposely overcharging them).
Currently we are mostly frustrated with the text reminder system. It is sending out texts to deleted appointments or old clients.

Cons

After over a year of using this service it has failed on me at least 15 times. That is, for no warning it will stop pushing notifications to customers and updating your calendar.
The only negative I have found is there is no in person training. You can watch live on line tutorials or webinars.
Once in a while there was a glitch were software sent out wrong location of appointment, but this was rare and may have been caused by user mistakes.
  • Vendor responds to reviews
  • Last review24 days ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features68
  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Claims Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Drag & Drop
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Control
  • Inventory Management
  • Maintenance Scheduling
  • Medical Billing
  • Mobile Access
  • Multi-Language
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Onboarding
  • Online Booking
  • Online Payments
  • Parts Management
  • Patient Records Management
  • Payment Reminders
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Self Service Portal
  • Service History
  • Shipping Management
  • Transportation Management
  • Warehouse Management
  • Work Order Management
  • Workflow Management
  • Total features21
  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Claims Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Drag & Drop
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • Gift Card Management
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Control
  • Inventory Management
  • Maintenance Scheduling
  • Medical Billing
  • Mobile Access
  • Multi-Language
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Onboarding
  • Online Booking
  • Online Payments
  • Parts Management
  • Patient Records Management
  • Payment Reminders
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Recurring Appointments
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Self Service Portal
  • Service History
  • Shipping Management
  • Transportation Management
  • Warehouse Management
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations10
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations6
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Apptoto logo

Apptoto

Why didn't I start using it sooner?

Reviewed 6 months ago

My clients are able to schedule appointments on line- an added bonus I was not initially aware of - and my clients get reminders 3 days, 24 hours and 3 hours prior to their appointment.

Pros

I love it that it can confirm appointments for my clients on the spot and sends reminders of the appointments. No more, "I didn't know" excuses.

Cons

Could improve on multi-language options - I use Spanish primarily so that would be a plus.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Apptoto logo

Apptoto

It's a good application

Reviewed 4 years ago

It is very nice to have a reminder of appointments by SMS, voicemail, email ...

Pros

Being able to have access to SMS, email and voice messages as reminders, in addition to being able to reschedule appointments to the instangte is a great help, is an application that does not require much effort to give it utility since it is easy to work.

Cons

It seems to me that its cost is quite high, to be useful it must be with a larger organization, where it requires a permanent reminder due to the high demand for work.

Vendor response

Hi Kely, Thank you so much for taking the time to leave us a positive review. We really appreciate the feedback. It helps us get better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Apptoto logo

Apptoto

Great for text communication, a little steep learning curve on calendar reminders but worth it

Reviewed a year ago

Been create to confirm/reschedule appointments and send quick texts to clients and others.

Pros

Great for text communication, a little steep learning curve on calendar reminders but worth it for the price. I did test drives for several other products and they were super expensive for a small company like mine. I much appreciate the partial integration with my matter management program, Clio, and the delay send texting.

Cons

A bit of steep learning curve for the calendar reminders.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Apptoto logo

Apptoto

This app is perfect for my small business.

Reviewed 3 years ago

The CUSTOMER SERVICE its AMAZING! [SENSITIVE CONTENT HIDDEN] has guided me through all the process and he has been KIND, VERY PATIENT, SUPER PROFESSIONAL AND EFFICIENT.

Pros

My not show or cancelled appointments have reduced drastically, I would say 90%.

Cons

It is kind of confusing to operate. Need to be nore user friendly

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Apptoto logo

Apptoto

Appointments with Apptoto

Reviewed 3 years ago

We utilize this program daily to manager our appointments for multiple locations throughout the U.S.

Pros

Apptoto is easy to use and easy to train. We like it because we can manage multiple calendars all in one location. We also utilize the automated email reminders, we have a booking page for appointments and employment and we can send SMS (texts) through this format as well.

Cons

Once a participant schedules, they are unable to reschedule without having to speak to an agent. The program will not allow the participant to choose a new date/time. Cancellations do not require the participant to provide a reason. So it also requires a person to call them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Apptoto logo

Apptoto

Great add-on for our business!

Reviewed 4 years ago

Apptoto has been a great system for us to obtain confirmations for customer appointments and reminders for our clients. It has been very reliable over multiple years, and would recommend it to anyone having to manage large amounts of client appointments. Great support team too!

Pros

It integrates seamlessly with Office365, easy to configure multiple message types, and has made our customer appointment process much smoother and more consistent.

Cons

Occasionally it will pick the wrong contact for the message, but those issues are rare.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Apptoto logo

Apptoto

Highly Recommend

Reviewed 2 years ago

It saved us time and Money giving us a solution to our problem: We were stood up for inspection appointments continuously. We spend hours trying to get clients to confirm appointments to begin with. It is easy to set up and has great support.

Pros

It is easy to use and it integrates with the gmail calendar. It saved us sooo much time in reminders and rescheduling and time consuming contacts with clients that couldn't be reached easily.

Cons

There is nothing I didn't like about it. It did a great job for us!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Apptoto logo

Apptoto

Great update for our clinic

Reviewed a year ago

Very happy.

Pros

Puts appointments times right where our customers will be most likely to see them...on their phone!

Cons

Names sometimes auto load and sometimes don't.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Apptoto logo

Apptoto

Great Product

Reviewed 2 years ago

Great experience. Really helpful to our law practice.

Pros

Apptoto usage is easy to learn, very efficient and really helped us in keeping forgotten appointments by our clients to a minimum.

Cons

Once in a while there was a glitch were software sent out wrong location of appointment, but this was rare and may have been caused by user mistakes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Apptoto logo

Apptoto

Works great!

Reviewed 3 years ago

Apptoto sends a text message to our customers to remind them of their appointments with us. This saves our office the time it would have taken to do manually. It also helps our estimators who have the appointments with the customers. The customer is less likely to forget about the appointment and if they need to cancel or reschedule we can intercept and take care of it before the estimator goes out the next day.

Pros

The functionality works great. Allows you to test all of your messages before implementing them!

Cons

Setting the system up can be a little confusing at first but once you understand it's easy. Programming the messages may be difficult depending on how familiar you are with the idea.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Apptoto logo

Apptoto

If your business evolves around a calendar...

Reviewed 4 years ago

If your business evolves around a calendar, this is the app to have. Since I started using the app my life has been much easier, having less missed appointments which means more money.

Pros

-Easy to use -Affordable - Synchronizes well with Google Calendar -After reminding the client, will marque event as REMINDED so you will know if someone received or not your reminders.

Cons

The only small problem I had within over a year of usage was that one time I needed customer assistance and took them over 24 hours to return my call.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Apptoto logo

Apptoto

Great, Robust Appointment Reminder and Booking Platform

Reviewed 5 years ago

The biggest benefit is that Apptoto reduces no-shows. It also adds value to the services that you provide by offering customer/clients the appointment reminder feature and the ability to book appoints online.

Pros

Apptoto does pretty much everything: Voice, email, and SMS text appointment reminders that you can fully customize to your heart's content. The system is easy to use and allows for a lot of customization. Appointments can be synced from various sources, manual put in, or booked by the customer/client.

Cons

Apptoto is not flexible when it comes to its price points. So, if you are a small business that only has maybe 20 appointments a month, you will still pay for 200. There also is minimal customer support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Apptoto

Makes confirming appointments easy!

Reviewed 3 years ago
Pros

We moved to this system so we would have the ability to auto-confirm our appointments via email or text. This saves our administrative staff valuable time. It also syncs with our Outlook calendar seamlessly.

Cons

The interface is a little difficult to navigate through. There are a lot of options to set up the account features, but they could benefit from having a dedicated rep help guide new users through this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Apptoto logo

Apptoto

No more missed appointments

Reviewed a month ago

I know it can do so much more, but this is all I feel I need at the moment

Pros

We used to get quite a few missed appointments, which are costly in many ways. I started using Apptoto for this reason, and since then we rarely experience this. I also like the way it automatically syncs with the calendar

Cons

Sometimes I forget to “refresh” if an appointment has been cancelled or changed and the patient gets an incorrect reminder, but it’s a minor problem, but maybe this could become automatic?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Apptoto logo

Apptoto

Amazing support team to back up a simple yet robust platform

Reviewed 4 years ago

Multiple booking pages so I can separate our offerings into dedicated pages. Ability to charge for appointments. Campaign features to drum up more business. No restrictions on fulfilling my agencies needs with the features of the software. Great relationship with the support team and help desk.

Pros

Ease of use, excellent value for the money, feature rich which allows it to expandable far beyond a basic booking engine and amazing support to boot.

Cons

The embed code generator had a glitch and was leaving out the S in https:// however this is actually a pro not a con because their support team jumped right on it and corrected it. Now that's a great team.

Vendor response

William, thank you for your review. We really appreciate the positive feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Apptoto

Cuts the monotony of reminder calls

Reviewed 3 years ago

Owning a salon means there are a lot of appointments to confirm. With Apptoto I can eliminate hours per week of monotonous phone calls to remind clients of their appointments. They can receive texts, emails or even voice calls to remind them of their appointments. Then they can confirm or cancel their appointments which also cuts down on “no shows” which means more productivity and more profits. Apptoto...

Pros

So easy to set up and use, price point is very fair, multiple options for reminders, can integrate with lots of commonly used software.

Cons

The only negative I have found is there is no in person training. You can watch live on line tutorials or webinars. This isn’t much of a hinderance to me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Apptoto

Pay per use reminder's that are a boon for business

Reviewed 4 years ago
Pros

I've been pitched reminder systems for years, with most wanting a flat monthly fee regardless of the usage, but AppToTo's pay per reminder system is super efficient, and I'm only paying for what I am using. A missed appointment costs us at least, but the reminders are only (less when bought in bulk). I am so far ahead on the cost, that I really couldn't justify not having it! If you are scheduling 40 appointments per month, it's a cost.

Cons

Better break points for bulk reminder purchases.