DaySmart Appointments vs Apptoto Comparison

I love it that it can confirm appointments for my clients on the spot and sends reminders of the appointments. No more, "I didn't know" excuses.

Could improve on multi-language options - I use Spanish primarily so that would be a plus.

Being able to have access to SMS, email and voice messages as reminders, in addition to being able to reschedule appointments to the instangte is a great help, is an application that does not require much effort to give it utility since it is easy to work.

It seems to me that its cost is quite high, to be useful it must be with a larger organization, where it requires a permanent reminder due to the high demand for work.

Hi Kely, Thank you so much for taking the time to leave us a positive review. We really appreciate the feedback. It helps us get better.

Great for text communication, a little steep learning curve on calendar reminders but worth it for the price. I did test drives for several other products and they were super expensive for a small company like mine. I much appreciate the partial integration with my matter management program, Clio, and the delay send texting.

A bit of steep learning curve for the calendar reminders.

My not show or cancelled appointments have reduced drastically, I would say 90%.

It is kind of confusing to operate. Need to be nore user friendly

Apptoto is easy to use and easy to train. We like it because we can manage multiple calendars all in one location. We also utilize the automated email reminders, we have a booking page for appointments and employment and we can send SMS (texts) through this format as well.

Once a participant schedules, they are unable to reschedule without having to speak to an agent. The program will not allow the participant to choose a new date/time. Cancellations do not require the participant to provide a reason. So it also requires a person to call them.

It integrates seamlessly with Office365, easy to configure multiple message types, and has made our customer appointment process much smoother and more consistent.

Occasionally it will pick the wrong contact for the message, but those issues are rare.

It is easy to use and it integrates with the gmail calendar. It saved us sooo much time in reminders and rescheduling and time consuming contacts with clients that couldn't be reached easily.

There is nothing I didn't like about it. It did a great job for us!

Puts appointments times right where our customers will be most likely to see them...on their phone!

Names sometimes auto load and sometimes don't.

Apptoto usage is easy to learn, very efficient and really helped us in keeping forgotten appointments by our clients to a minimum.

Once in a while there was a glitch were software sent out wrong location of appointment, but this was rare and may have been caused by user mistakes.

The functionality works great. Allows you to test all of your messages before implementing them!

Setting the system up can be a little confusing at first but once you understand it's easy. Programming the messages may be difficult depending on how familiar you are with the idea.

-Easy to use -Affordable - Synchronizes well with Google Calendar -After reminding the client, will marque event as REMINDED so you will know if someone received or not your reminders.

The only small problem I had within over a year of usage was that one time I needed customer assistance and took them over 24 hours to return my call.

Apptoto does pretty much everything: Voice, email, and SMS text appointment reminders that you can fully customize to your heart's content. The system is easy to use and allows for a lot of customization. Appointments can be synced from various sources, manual put in, or booked by the customer/client.

Apptoto is not flexible when it comes to its price points. So, if you are a small business that only has maybe 20 appointments a month, you will still pay for 200. There also is minimal customer support.

We moved to this system so we would have the ability to auto-confirm our appointments via email or text. This saves our administrative staff valuable time. It also syncs with our Outlook calendar seamlessly.

The interface is a little difficult to navigate through. There are a lot of options to set up the account features, but they could benefit from having a dedicated rep help guide new users through this.

We used to get quite a few missed appointments, which are costly in many ways. I started using Apptoto for this reason, and since then we rarely experience this. I also like the way it automatically syncs with the calendar

Sometimes I forget to “refresh” if an appointment has been cancelled or changed and the patient gets an incorrect reminder, but it’s a minor problem, but maybe this could become automatic?

Ease of use, excellent value for the money, feature rich which allows it to expandable far beyond a basic booking engine and amazing support to boot.

The embed code generator had a glitch and was leaving out the S in https:// however this is actually a pro not a con because their support team jumped right on it and corrected it. Now that's a great team.

William, thank you for your review. We really appreciate the positive feedback.

So easy to set up and use, price point is very fair, multiple options for reminders, can integrate with lots of commonly used software.

The only negative I have found is there is no in person training. You can watch live on line tutorials or webinars. This isn’t much of a hinderance to me.

I've been pitched reminder systems for years, with most wanting a flat monthly fee regardless of the usage, but AppToTo's pay per reminder system is super efficient, and I'm only paying for what I am using. A missed appointment costs us at least, but the reminders are only (less when bought in bulk). I am so far ahead on the cost, that I really couldn't justify not having it! If you are scheduling 40 appointments per month, it's a cost.

Better break points for bulk reminder purchases.