Delighted Comparison

Overview

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$89.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.8

(28)

5

4

3

2

1

23

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do.
Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.
I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

Cons

Some filters disappear or are limited when using the integration with Shopify.
Limited integration options. Sending data to necessary tools would be a little difficult.
It's hard to work out how to survey existing customers already in the database.
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features44
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Alerts / Escalation
  • Campaign Segmentation
  • Charting
  • Commenting
  • Conditional Logic
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • Pulse Surveys
  • Question Library
  • Ratings & Reviews
  • Real Time Updates
  • Remote Access
  • Reporting & Statistics
  • SMS Integration
  • Search Functionality
  • Sentiment Analysis
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integration
  • Trend Analysis
  • Website Integration

Integrations

  • Total integrations29
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation