App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Salesforce Service Cloud Logo

Salesforce Service Cloud

4.4
(750)

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Customer Service & Field Service Management Solutions

(30)

Salesforce Service Cloud Alternatives & Competitors

Top 9 free alternatives

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Salesforce Service Cloud logo

128

182

198

features in common

128

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(750)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Lead Management

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2
Salesforce Service Cloud logo
4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Bitrix24 logo
4.2
(806)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
Salesforce Service Cloud logo

124

425

198

features in common

124

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(806)

Top features

  • Client Database

    5.0

  • HR Management

    5.0

  • Drag & Drop

    5.0

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(750)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Lead Management

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2
Salesforce Service Cloud logo
4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.