App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Dialpad
5
289
4
170
3
53
2
16
1
35
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud communications system for enterprise businesses
Table of Contents
Is this product right for your business?
Find out with a
Dialpad - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Dialpad overview
Based on 563 verified user reviews
What is Dialpad?
Reviews for Dialpad come from a wide variety of industries, including computer software (10% of reviewers), real estate (9%), and marketing and advertising (6%). The most frequent use case for Dialpad cited by reviewers is business phone systems (34% of reviewers).
What do users say about Dialpad pricing?
Some reviewers find Dialpad’s pricing fair and cost-effective, and they appreciate included features without extra fees. However, some users report hidden charges, unclear pricing, and escalating costs for larger teams or advanced features.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Call Management
Call Recording
Phone System
Customer Support
Call Delay
Call Routing
Dialpad’s user interface
Dialpad review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.2
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about Dialpad?
Reviewers appreciate Dialpad for its flexible phone system, easy call management, and seamless integration across devices, allowing them to work remotely and switch between desktop and mobile effortlessly. They find features like call recording, AI-powered transcriptions, and texting useful for business communication, and value the intuitive interface for quick onboarding and customization.
Users report issues with bugs, occasional outages, and slow customer support, noting hidden fees and complicated billing as drawbacks. They say pricing can escalate quickly with added features, and some find text messaging and call recording options limited or challenging to manage.
Select to learn more
Who uses Dialpad?
Based on 563 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Dialpad's key features
Most critical features, based on insights from Dialpad users:
All Dialpad features
Features rating:
Dialpad alternatives
Dialpad
Starting from
27
/user
Per month
3CX
Starting from
350
Per year
JustCall
Starting from
29
/user
Per month
RingEX
Starting from
30
/user
Per month
Dialpad pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- International SMS
- Unlimited Office Locations and Ring Groups
- Visual Voicemail
- Call Recording
- Call Forwarding
- * SSO (Okta / Microsoft Azure)
- SLA
- Contact Us With Dedicated Support Number
- Meetings up to 10 Participants
User opinions about Dialpad price and value
Value for money rating:
To see what individual users think of Dialpad's price and value, check out the review snippets below.
Mac B.
IM
James C.
Customer Success Manager
Dialpad integrations (54)
Integrations rated by users
We looked at 563 user reviews to identify which products are mentioned as Dialpad integrations and how users feel about them.
Integration rating: 4.9 (9)
Integration rating: 5.0 (3)
“I was able to institute total network rules for both outbound and inbound messaging that allowed me and my staff to send encrypted messages while out in the field.”
Eric M.
Fiduciary
Integration rating: 2.0 (3)
Integration rating: 4.5 (2)
“To help us see when kids are registered in our project management software”
“It connects fine but has lots of issues.”
Emma E.
Artistic Director
Integration rating: 5.0 (2)
“MS Teams am zentraler Punkt für Projekte, deren Planung und der Projektkommunikation”
Christoph D.
Head of Project Management Office
Integration rating: 5.0 (2)
“Let the team know when there are responses from a form in less than a few seconds.”
Zeahlot L.
Founder and CEO
Dialpad customer support
What do users say about Dialpad customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Dialpad customer support.
A limited number of users found Dialpad's customer support responsive, friendly, and helpful during onboarding and setup.
Common user feedback highlights slow, unresponsive support, with unresolved billing and cancellation issues persisting for months.
Widely noted by reviewers, customer service is often described as evasive, unhelpful, and difficult to reach through limited channels.
A large number of users report unprofessional interactions, lack of accountability, and repeated failures to resolve critical problems.
Support options
Training options
To see what individual users say about Dialpad's customer support, check out the review snippets below.
“These licenses are now permanently added to my contract, contrary to the false assurance I was given that I could cancel at any time.”
Alex P.
Owner
“We sent in written notice immediately upon setup to not have our contract auto-renew.”
Morgan M.
Director of Property Management
“It has not been great - we have been loyal customers and increased licences however when we tried to reduce them again, they still charge us for the additional licences over 6 months later, and no response from them at all.”
Tracey G.
Operations Manager
“What they don't tell you is that there are no refunds, even if you cancel during the "trial". When I tried to cancel, their internal chat system would not connect me to an agent, saying that no one was available to cancel my account.”
Robert B.
CEO
Dialpad FAQs
Q. What is Dialpad used for?
Dialpad is an AI-powered cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect for calling, Dialpad Support for contact center management, and Dialpad Sell, which is an automated sales dialer. Dialpad combines voice, messaging, video, and meetings into a single platform that can be accessed from any internet-enabled device. It houses the latest cloud telephony technology including WebRTC and Opus codec to deliver an unrivaled level of VoIP call clarity. The Dialpad platform includes modern business features like simultaneous ringing, live call transferring, and powerful analytics in addition to a range of standard business features. Powerful integrations with G Suite, Office 365, Salesforce, Zendesk, Okta and others ensure users are connected with the technology they need to do their jobs well in a single user-friendly solution.
Q. Does Dialpad support mobile devices?
Dialpad supports the following devices:
iPad, Android, iPhone
Q. What level of support does Dialpad offer?
Dialpad offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
