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eBanqo Features
Features Summary
Functionality
4.1
/5
22
Total features
19
13 categories
eBanqo features
Common features of Customer Engagement software
Screenshots
Contenders comparison
Common eBanqo comparisons
Reviewers who mentioned features said:
Oluwafisayo A.
Financial Services, 51-200 employees
Used daily for 1-2 years
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It allows multiple users to make use of the platform, it allows admin to take proper record of data.
Its consumes much network, and also makes the platform slow and drags alot.
Hello Oluwafisayo, Thank you so much for your feedback. Our engineering team have taken note of the issue you raised. We are sorry for any inconvenience it may have caused.
Mamuyovwi T.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
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It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this. it has really efficiency and reduces complain from customers across the call center.
The different option that was provided to customers of either immediate response or email is a very powerful feature, the integration process was easy, but the software was slow to pick all the numbers. The reporting options for customers' detail is very intelligent, it gives you the right data for reporting.
The software is slow to deliver messages from agents to customers, it goes off whenever there is a network issue at the office, the mobile option is not also stable with any little network challenge.
Hello Manuyovwi, thank you so much for sharing your feedback. Our sincere apologies for the issue you raised. Our engineering team has taken note of this.
Omolara O.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
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i enjoy using it especially when the customer's request is straight forward.
its flexibility and ease of use. its availability at any time of the day
Its notification does not come in to email.
Thanks for your feedback Omolara. Please check our help article on how to enable email notifications https://helpcenter.ebanqo.com/?knowledgebase=how-to-enable-or-disable-support-queue-email-notification-in-your-ebanqo-messenger-account
Kristanya C.
Transportation/Trucking/Railroad, 201-500 employees
Used daily for 1-2 years
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The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.
The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.
Hello Kristanya, thank you so much for sharing your feedback. We are sorry for the inconvenience this may have solved. We've also resolved this issue. Can you please update your mobile app?
Princewill E.
Retail, 201-500 employees
Used weekly for 6-12 months
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Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers. I can analyse the various channels that my team members engage with my customers to get insights from the number of chats and customers on the different channels. It's also allows me to create canned responses which my team members can use to engage with customers for frequently asked questions. Also, analysing team members' activities and assigning roles is easy to do.
Canned response is effective Simple customer interface Variety of features
Push notifications could be better Needed more insights which I couldn't get
Hello Princewill, thank you so much for sharing your feedback. Our product team have taken note of your request. Thank you for choosing eBanqo.
Timilehin S.
Financial Services, 201-500 employees
Used daily for less than 6 months
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Multiple users, reporting.
Super easy to use. I love the fact the incorporates mist of the social media platform into one purse. Also, having multiple users on the platforms at a time eases the work load.
The frequent updates and error responses that come after
Hello Timilehin, thank you very much for sharing your feedback. Our Engineering team have taken note of the issue you raised. We are so sorry for any inconvenience this may have caused.
Omotayo O.
Financial Services, 201-500 employees
Used daily for less than 6 months
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Satisfactory
Notification sound alerts you ones their a message
Chat history in envelope should be on opened and not enveloped.
Hello Omotayo. Thank you so much for sharing your feedback with us. We'd like to look into the issue you raised. Can you provide more clarity please?
Yusuff B.
Investment Banking, 51-200 employees
Used monthly for 6-12 months
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Availability is commendable. The history of customer service is sufficient for good case management.
I would like to have more insight features to chats and statistics. These need to be more interactive.
Hello Yusuf, thank you for sharing your feedback. Our product team has taken note of your request. Thank you for choosing eBanqo.
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