eBanqo Reviews

Easily communicate with clients on their preferred channels.

Sometimes messages to clients are delivered quite slowly by the software.

It allows multiple users to make use of the platform, it allows admin to take proper record of data.

Its consumes much network, and also makes the platform slow and drags alot.

Hello Oluwafisayo, Thank you so much for your feedback. Our engineering team have taken note of the issue you raised. We are sorry for any inconvenience it may have caused.

The fact that we can have several support reps attending to customers from our WhatsApp channel.

The user experience has been somewhat below par, after the last upgrade, The app also still needs some improvement.

The social media integration feature was the most attractive part of this solution, specifically WhatsApp. We purchased Ebanqo at a time when we were looking for a way to better engage our customers.

The integration process took forever. The process of uploading WhatsApp template messages and getting them approved is stressful. It could be better. It would be great to have a way to send bulk multimedia content to our customers via Ebanqo.

Hi Akpesiri. Thank you so much for a great review. Our projects team have taken note of the issue you raised. Apologies for any inconvenience it may have caused you.

The different option that was provided to customers of either immediate response or email is a very powerful feature, the integration process was easy, but the software was slow to pick all the numbers. The reporting options for customers' detail is very intelligent, it gives you the right data for reporting.

The software is slow to deliver messages from agents to customers, it goes off whenever there is a network issue at the office, the mobile option is not also stable with any little network challenge.

Hello Manuyovwi, thank you so much for sharing your feedback. Our sincere apologies for the issue you raised. Our engineering team has taken note of this.

It is easy to keep track of conversations. It is also easy to create auto responses via their bot

There is none for now. The software works really well

Thank you so much for a glowing review, Victor.

its flexibility and ease of use. its availability at any time of the day

Its notification does not come in to email.

Thanks for your feedback Omolara. Please check our help article on how to enable email notifications https://helpcenter.ebanqo.com/?knowledgebase=how-to-enable-or-disable-support-queue-email-notification-in-your-ebanqo-messenger-account

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

Hello Kristanya, thank you so much for sharing your feedback. We are sorry for the inconvenience this may have solved. We've also resolved this issue. Can you please update your mobile app?

The chat features and the uploads we requested. It was seamless for all to use as soon as features were added. Overall best quality.

The bugs that continuously makes you have to sign in and refresh to see certain comments.

Thank you for your feedback, Victoria. Our engineering team is working hard to fix this issue. Apologies for any inconvenience this has caused.

Canned response is effective Simple customer interface Variety of features

Push notifications could be better Needed more insights which I couldn't get

Hello Princewill, thank you so much for sharing your feedback. Our product team have taken note of your request. Thank you for choosing eBanqo.

The application is easy to use and understand

The ability to copy and paste from your previous chat

The product is quite easy to use and the app is of great use

When a chat is picked, one should be able to see the message left earlier

Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user.

Its ability for flexibility, ease for users.

Thank you so much for the glowing review! We're glad that you find our pricing perfect for your business.

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

The fact that we don't get notified as soon as someone makes an inquiry even if the knowledge base takes care of the question.

Hello Abena, thank you very much for your feedback. Our product team has noted your request that you'd like to get a notification whenever a customer makes an inquiry. Thank you for choosing eBanqo.

Super easy to use. I love the fact the incorporates mist of the social media platform into one purse. Also, having multiple users on the platforms at a time eases the work load.

The frequent updates and error responses that come after

Hello Timilehin, thank you very much for sharing your feedback. Our Engineering team have taken note of the issue you raised. We are so sorry for any inconvenience this may have caused.

Support is good. Social media platforms aggregation.

Bugs take time to fix. Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption.

Thank you for your feedback, Oyeyinka. We've shared your feedback with our technical support team to ensure this doesn't reoccur in the future. We are sorry for any inconvenience this may have caused you.

Notification sound alerts you ones their a message

Chat history in envelope should be on opened and not enveloped.

Hello Omotayo. Thank you so much for sharing your feedback with us. We'd like to look into the issue you raised. Can you provide more clarity please?

The AI chat bot is very users friendly

The AI chat bot exclude Skype and viber

Availability is commendable. The history of customer service is sufficient for good case management.

I would like to have more insight features to chats and statistics. These need to be more interactive.

Hello Yusuf, thank you for sharing your feedback. Our product team has taken note of your request. Thank you for choosing eBanqo.

Ebanqo is easy to use. I like the look and feel of the software

some recommendations hasn't been implemented

Hello Gift, thank you so much for a great review. We're certain that your recommendation is in our roadmap. Thank you for your patience.

Product was easy to use with features for omni channel AI chatbot .It is also fast and easy to implement

Unavailability of a human interaction feature for direct live interface with customers

Hello Adedayo, thank you so much for sharing your feedback. On eBanqo Messenger, customers who reach out to you can start a conversation with your team choosing the chat with an agent option. If you don't mind, our customer success team will reach out to collect more information about the issue you raised.