ELEAD1ONE Pricing, Features, Reviews & Comparison of Alternatives

ELEAD1ONE

Car dealer CRM software

4.36/5 (96 reviews)

ELEAD1ONE overview

What is ELEAD1ONE?

ELEAD1ONE is a web-based automotive customer relationship management (CRM) platform designed for car dealerships of any size. The system integrates with a range of dealership management systems (DMS) and third-party data providers, and supports multiple communication channels, including phone, text, email, video, and direct mail. A native mobile app for Android and iOS enables users to connect with their customers from any location, and offers driver’s license and VIN scanning capabilities, manager and salesperson views, daily statistics and activities, and more.

ELEAD1ONE includes a lead management solution which aggregates leads from all channels in a single place, with customizable routing options for short-term, long-term, or instant follow-up. Incoming calls are tracked, logged, recorded, and mapped, with users notified of any missed calls. Access to both new and pre-owned inventory enables the automated sending of quotes to leads, with vehicle photos, detailed information, and alternatives, configurable pricing rules to allow trim level and model customization, and calls to action (CTAs) for pre-approval and vehicle trade value. A library of responder templates can be customized to reflect company branding, and users are automatically notified when emails have been opened.

Also built into the ELEAD1ONE platform are tools for inventory management, vehicle valuations, pricing analysis, data mining, end-to-end lead tracking, online marketing integration, and more.
www.elead-crm.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
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ELEAD1ONE reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.3
  4.6
Justin Frauendienst

Very Simple Smooth System

Used daily for 2+ years
Reviewed 2018-07-31
Review Source: Capterra

A+ Greg has been an addition to our team. The CRM as a whole has helped us speed up our process, make things clear and ample amount of reports allow us to track, monitor and adjust.

Pros
We love eLead. Very easy for someone New to use, but if you want to take it to the next level that can be done as well. I would consider us a power user....from our front end to the back end we use the system, dot the I's cross the T's etc...Our Account Manager is easily the Best In The Business.

Cons
Lot of little breaks, things not syncing up etc...

Response from ELEAD1ONE


Thanks for sharing your experience with us. We appreciate your feedback and are happy you have had such a great experience with our products and support.

If there is ever anything we can do to improve or make your experience better, please let us know.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kevin Covert

Fully Integrates with all 3rd Parties

Used daily for 2+ years
Reviewed 2020-01-04
Review Source: Capterra

Pros
Fully Integrates with all 3rd Parties, including Gubagoo chat and CarWars

Cons
Must pay ReyRey an integration fee. Must watch for duplicate records and merge them.

Response from Elead


Thank you for taking the time to review Elead. We definitely appreciate your feedback and are happy you have had a positive experience utilizing it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stewart Snider

Very frustrating. Product has a lot of features, but design is awkward.

Used daily for 6-12 months
Reviewed 2017-10-10
Review Source: Capterra

Offers some coordination of sales consultant and management. Tracks sales.

Pros
Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.

Cons
Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer. Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed. All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action. Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email. No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers. No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used. When composing an email, if you close the box you're in, you lose everything. No warning to save. HTML editor acts differently than any other one I have ever used. Awkward. No way to use an email template in an e-brochure. No way to sort a search results list by rep, customer, date or vehicle. No audible notification for new leads. No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually. Merge codes are unreliable - tech support was no help after 4 calls.

Response from ELEAD1ONE


Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Joe Taylor

A CRM that Sales professionals will actually use

Used daily for 2+ years
Reviewed 2020-02-18
Review Source: Capterra

Sales followup and management of the sales cycle have been greatly facilitated by eLead.

Pros
ELead has provided excellent customer support with staff familiar with our industry, including onsite support. Flexible configuration enables the CRM tool to facilitate and to measure specific and changing management goals. Custom work flow tasks and ease of use means our front-line sales staff actually use the tool.

Cons
No major concerns or deficiencies have been experienced with this software.

Response from Elead


Hello Joe.

We appreciate you taking the time to provide such valuable feedback to us. We're very happy that you've had such a positive experience.

As always, if you need anything our support team is available to you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jack Barron

Efficient Automotive CRM

Used daily for 2+ years
Reviewed 2018-07-09
Review Source: Capterra

Elead has allowed my business to connect with our customers, with many tools of follow up available. Simple to use for the majority of our team.

Pros
Easy for new users that do not need high functionality. Robust reporting features. Able to connect multiple stores through the same dashboard.

Cons
The interface seems quite dated. Some ease of use function missing. There are several products that should be built in but are an extra charge. Customer service is slow, and not available at all hours that the automotive industry requires.

Response from ELEAD1ONE


Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products and service can be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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ELEAD1ONE pricing

Pricing options
Subscription
View Pricing Plans

Modular software available a la carte or in comprehensive packages.

ELEAD1ONE features

Automatic Notifications
Customizable Templates
Third Party Integration

API (399 other apps)
Activity Dashboard (252 other apps)
Activity Tracking (179 other apps)
CRM Integration (144 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Branding (226 other apps)
Customizable Reporting (178 other apps)
Data Import/Export (200 other apps)
Electronic Payments (152 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reminders (198 other apps)
Reporting & Statistics (272 other apps)
Social Media Integration (188 other apps)
Surveys & Feedback (164 other apps)

Videos and tutorials

Additional information for ELEAD1ONE

Key features of ELEAD1ONE

  • Dealership management system (DMS) integrations
  • Third party integrations
  • Incoming call tracking
  • Call logging
  • Call recording
  • Missed call notifications
  • Multi-channel communication
  • Lead management
  • Bad & duplicate lead reporting
  • End-to-end lead tracking
  • Customizable lead routing
  • Automatic lead reassignment
  • Lead escalation
  • Email tracking
  • Automatic notifications
  • Customizable pricing rules
  • Template library
  • Customizable lead responders
  • Inventory management
  • Automated quotes
View All Features

Benefits

Team members are automatically notified of price reductions, assigned leads, and opened emails.

A ‘safety net’ can be created for leads, with rules for escalation, lead reassignment, and non-responder redirecting.

Leads can be routed according to their source, schedule, or vehicle, with bad or duplicate leads identified and reported, and automatic responses offering detailed vehicle information, photos, and alternatives.

Car models and trim levels can be customized using the built-in pricing rules.

All incoming calls can be tracked, logged, recorded, and mapped in the CRM, and users are automatically notified of missed calls.