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Epos Now vs MYR POS Comparison

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Overview

Category Leaders

Epos Now is a cloud-based point of sale system which enables restaurant & retail businesses to control inventory as well...

Category Leaders

MYR POS is a point of sale solution which helps fast-food restaurants and cafes streamline their operations. With applications...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

25

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

79

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.6

304

5

4

3

2

1

159

30

30

15

70

  • Value for money
  • Ease of use
  • Features
  • Customer support
68%
would recommend this app

4.4

95

5

4

3

2

1

58

25

8

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Great customer support, very easy to use brilliant for accountancy and amazing software.
After being held to one time only only for this call price and grand promises of excellent customer service.
Overall, the flexibility and customization is the best feature and the reason we stay. In addition, Epos is always updating and improving.

Pros

Overall this is a great tool for our business. From setup to customer service we would recommend it to anyone.
This has allowed our company to work more effectively and improve the customer experience by reducing the processing time of the orders.
Excellent experience with Koomi POS. It is a reliable and easy-to-use POS system.

Cons

Probably the worst over customer experience I have had across any industry. And this is not after one bad experience, this is spanning 3+ years.
Insistence that the problem was Xero for over a week was frustrating until eventually a functioning link was established to the API (not a Xero problem). Then the problems really started.
I have tried since December to get this account paused and stop being charged. I've been promised every single week since the first charge that they would "pause," and refund the charges.

Cons

I have personally lost 5-10 hours of wasted time not to mention lost sales because of terminals not working.
Lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file.
I feel just hiring a backend dev for a one off system would be just as expensive but with more features. Also, customer service is horrible.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features70
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Billing & Invoicing
  • Cash Management
  • Clock In / Out
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • For Bakeries
  • For Restaurants
  • For Retail
  • For iPad Devices
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kitchen / Menu Management
  • Labor Cost Calculator
  • Labor Cost Reporting
  • Layaway Management
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Catalog
  • Production Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Management
  • User Management
  • eCommerce Management
  • Total features58
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Billing & Invoicing
  • Cash Management
  • Clock In / Out
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • For Bakeries
  • For Restaurants
  • For Retail
  • For iPad Devices
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kitchen / Menu Management
  • Labor Cost Calculator
  • Labor Cost Reporting
  • Layaway Management
  • Loyalty Program
  • Mobile Access
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Catalog
  • Production Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Separate Checks
  • Split Checks
  • Stock Management
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Touch Screen
  • Transaction History
  • Transaction Management
  • User Management
  • eCommerce Management

Integrations

  • Total integrations32
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations7
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Epos Now logo

Epos Now

Worse POS system i have ever used and also i did a complain but no response.

Reviewed 2 months ago

One of worst pos system i have ever used and also customer service is so bad. They never reply you back ,they don't take your issuee and keep charging you.

Pros

I didn't like at all, so hard to use and also customer service is very bad.

Cons

I didn't like any thing in this pos system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Epos Now

Epos Now not great

Reviewed 3 years ago
Pros

We mostly like the look of the pos screen and ease of use of the pos. We also like that it has a time clock feature.

Cons

I don't like that everything costs extra. I think you should be able to do bulk transfers without paying extra for it. I'd also like to see a loyalty program as part of the system.

Vendor response

Hello Reviewer. Thank you for taking the time to leave us a review and provide feedback regarding our system, I'm sorry to hear you would be unlikely to recommend us. Engaging with our customers allows us to continually enhance our product and the feedback you have given will be collated and reviewed within our product development. If you would like to provide any additional feedback please email customer-engagement@eposnow.com. Kind Regards James

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Epos Now

Don't get used to it working

Reviewed 3 months ago

Wish I did not chance POS providers

Pros

Pretty easy time set up and get working, good apps to make experie tailored

Cons

But every update creates a new problem. System start off decent speed but it does not last. When you call and after waiting an hour on hold they 'trouble shoot' for 95min before they say sorry buisness hours are closed where you are. You need to call back tomorrow and wait for another person.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Epos Now

POS system suitable for small retail outlets only

Reviewed 7 months ago

Still waiting to resolve outstanding payment issues

Pros

POSTouch screen , POS customer display. If it had of worked the intergrated eftpos

Cons

Unfortunately EPOSnow is not at all suitable for medium to large retail businesses. There are many basic functions it is not capable of doing and those that it is capable of doing mostly require you to download and pay for additional apps. We where not able to do something as basic as print off a customer invoice on A4. It does not recognise duplicate barcodes. The eftpos system that was sold with the product does not work through our store due to its inability to accept the "basic card". Salesman's knowledge of the product was very limited, they are the experts and I feel it should have been up to them to ensure this product meet all of my business model requirements. Very disappointed and have now returned to the old POS system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Epos Now

Find Something Else

Reviewed 5 years ago

Spend the money and buy Quickbooks POS or something specific to your industry

Pros

Liked the screen layouts and way system 'held' custom orders. Liked the customer support team even though None of our requests were met or resolved

Cons

The way the system incorporated Taxes was horrific. System was a hybrid restaurant / retail solution but not specific to either. If you are a British business this may work I don't know, but for a US retailer this system is a problem. And no attempt to fix by the software writers. I would Not recommend this product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now logo

Epos Now

One of the best SAAS point of sale systems I've seen!

Reviewed 5 years ago

Overall i rate this the best fair priced POS system available with good support.

Pros

- Great front office (terminal) - Own backoffice module, so you can review sales, edit settings etc, manage inventory - Smooth for full touchscreen devices. Software only or full hardware bundle available - Connected to your system from everywhere. Even on your smartphone. - Easy handeling of functions, they also have a guide me assistant to get started if you are a novice. - Apps store to expand your system by your own needs

Cons

- Have to enter items manually. They do have a import module you can buy as a subscription. Can get expensive if you add all those subs in total. this should have been included in the system, at least a simple import feature. - The app store needs to be open to third party developers

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now

Thiago is the BESTand GREATEST PERSON …

Reviewed 5 years ago
Pros

Thiago is the BESTand GREATEST PERSON ON EARTH, he has programed our POS equipments where we are able to open our business tomorrow and tonight I can sleep peacefully. Thank You for the use of the POS equipment. MAHALO and ALOHA (THANK YOU) kIMO (oKIS iNC)aol.c

Cons

Had a shipping issue due to being in Hawaii but was resolved rather quickly by the support team and UPS.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Epos Now

Love the software - both front end and back end

Reviewed 4 years ago

Would recommend that if your looking for a POS system you look at this software

Pros

Both front end and back end of this software works well, ease of use and the ability to customize is what I like most

Cons

customer service is lacking and that is not good in my book I had to call and e-mail many times and never felt that I received the correct support

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now

Very user-friendly and mobile too

Reviewed 4 years ago

I was simply looking for a POS system to replace a very outdated one. This worked.

Pros

It has a mobile app. It was easy to sign up for and use. Its layout is super user friendly, and getting reports is a breeze!

Cons

It tends to be a little glitchy still, and I haven't used much of their hardware. THe mobile app gave me a lot of trouble for the trial before purchasing, so if you wanted to try before buying, that might be an issue.

Vendor response

Hello Danielle, Thank you for taking the time to leave such a positive and informative review of your experience with the Epos Now mobile app. I am delighted to hear that you have enjoyed using our set up process and in-depth reporting features. I will be sure to pass on your reports of glitching to our technical team to look into as we hope to provide a seamless experience to all mobile, tablet and hardware users alike. Please do not hesitate to contact our friendly support team if ever you experience any issues. Kind Regards, Naiomi

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Epos Now

Value for money

Reviewed 4 years ago
Pros

It has very good features in comparison with other pos systems. It is very easy to use and simple operate.

Cons

Need to improve customer support. Processing time can be improved so that it would take just fraction of seconds in processing.

Vendor response

Hello Sonam, Thank you for rating us so highly. I am very glad to hear that you are making the most of the features that Epos Now has to offer. Our user friendly interface is easy to navigate and I am pleased to hear that you have found it simple to use. In regards to customer support, I am sorry to hear that your experience has been less than perfect. We welcome any feedback to help us improve so please do contact us directly should you have any suggestions. Kind Regards, Naiomi

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now

Brushcreek Falls RV Resort

Reviewed 5 years ago
Pros

The customer support has been very very helpful with setting up our new pos. He has made the process very easy for us.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Epos Now

You get what you pay for

Reviewed 4 years ago
Pros

Software is only a month, hardware is a big screen...so you might want to go with an Ipad POS depending on your store

Cons

Implementation manager does not really seem to understand my business and what my needs are. My place is in CA and they are in FL so it is very hard to schedule time for training. The other costs are outrageous. Bulk Import is not free and cost ... for an app...just bulk import. They charged me... Outrageous. Looks like they make money off of these little things and not software. The sales guy really failed to say that. Well of course he wouldn't if I didn't ask...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Epos Now

Bait and Switch

Reviewed 9 months ago

Awful

Pros

Nothing They are an awful excuse for a company

Cons

The product is fine. The company is a scam. They are a pos company and there main goal is to sell you credit card processing. Do not buy this product

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now logo

Epos Now

Customer support representative

Reviewed 5 years ago
Pros

spoke to Customer support representative. He was absolutely fantastic at resolving the problem. He this this extremely fluently and with great care and patience A credit to a great POS provider.

Cons

Was unable to print receipt at the beginning of my call, thought it be a simple set up, but was able to set it up with help of support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Epos Now logo

Epos Now

Very aggressive sales team and after that hell break lose.....Support over stretched and not supportive

Reviewed 5 years ago

The big mouth(sales) does not match the digestive(Support) system. The business seems to have high turnover because you will be dealing with different people all the time and always get the message "So so is no longer here" and you seem to be dealing with different people all the time. The sales advised me it will be good for use even places outside UK. My system has been down for three weeks and have...

Pros

Cloud based and access to real time information on what is happening on the ground. Could access information anyway. The potential to improve other basic utilities on a POS is there

Cons

Hidden costs which become real after purchase. Comes in bits and pieces. Low price comes at a cost. Simple things like uploading information become chargeable through direct debit up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now logo

Epos Now

Awesome - excellent service from sales, to installation, to training.

Reviewed 4 years ago

We are extremely happy with our purchase overall. The solution is leagues beyond our previous POS software and the cost to switched worked out to be less that the cost to upgrade.

Pros

It is a very intuitive software. The step by step guide in the back end made the set up easy and tech support was very quick to respond and address any issues that arose. The look and feel of the system is also very modern both from the front till to the back end reporting. Another plus was that the software and hardware came as a package deal and it was the most cost effective option for our organization.

Cons

Setting up invoicing for customers on account is not particularly user friendly, but part of the problem is that we have a unique set up in that we sell services as well as retail products.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Epos Now

Software update broke my til

Reviewed 24 days ago

Horrible, especially their customer service when trying to get any help or a call back. Right now they wont even let me speak with the cancellation department or a supervisor. I literally have to go to my bank to do a stop payment.

Pros

Not much except their price but i guess i got what u paid for.

Cons

After 2 years my pos til got an update and stopped working. It's been 7 weeks now and ive called 14 times. 8 times they tried to remotely fix it then never call me back.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Epos Now

Perfect option for my Business

Reviewed 3 years ago

I use Epos Now for my POS, employee clock in/out and inventory management (small portion). The easy customization makes its very intuitive for employees to learn and start using right away.

Pros

This software did not over burden me with things I did not need. Customization made it a good fit for my business, plus its very easy to use.

Cons

A few of the functions are not so easy to find, but customer support was able to help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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