eSpace Contact Center Pricing, Features, Reviews & Comparison of Alternatives

eSpace Contact Center

Multi-channel communications and telephony platform

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eSpace Contact Center overview

What is eSpace Contact Center?

Huawei’s eSpace Contact Center is a multi-channel communication platform for large businesses and enterprises that caters to various industries such as education, finance, healthcare, government, manufacturing and energy. It offers high-performance, carrier-grade telephony and IP-based call processing and routing additional to on-demand cloud and mobile services.

Huawei eSpace Contact Center is customizable and adaptable to specific business needs. It is built for effective customer service and marketing with the objective of bridging communication between enterprises and customers.

Information can be shared between agents, experts and customers via Video IVR, virtual meetings and desktop sharing. eSpace Contact Center intelligently routes and allocates requests from multiple media channels in a unified manner including voice, video, fax, email, web, and social media.

The eSpace Contact Center platform supports IP technology that enables operation through wireless networks using a PC or mobile device, without any regional restrictions. It also facilitates video surveillance, graphical monitoring and reporting, and can be integrated with other enterprise applications.

Pricing

Value for money
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Devices

Business size

S
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Markets

United States, Asia, Australia, Canada, Europe, United Kingdom

Supported languages

English
eSpace Contact Center screenshot: The Huawei management platform offers video surveillance and integrates with other enterprise applications eSpace Contact Center screenshot: Communication between eSpace Contact Center agents and customers is improved with video IVR eSpace Contact Center screenshot: Huawei eSpace Contact Center integrates with social media platformseSpace Contact Center screenshot: The Huawei eSpace Contact Center offers carrier-grade telephony and IP-based call processingeSpace Contact Center screenshot: The Huawei eSpace Contact Center supports PC and intelligent terminal connection eSpace Contact Center screenshot: Huawei eSpace Contact Center facilitates graphical monitoring and reportingeSpace Contact Center screenshot: Huawei eSpace Contact Center supports on-demand cloud and mobile serviceseSpace Contact Center screenshot: Huawei eSpace Contact Centerworks with multiple media channels including voice, video, fax, email, web, and social media

eSpace Contact Center reviews

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eSpace Contact Center pricing

Contact Huawei eSpace Contact Center for pricing details.

eSpace Contact Center features

Contact Database
Customer Database
Customizable Reporting
Reporting & Statistics
Third Party Integration

API (413 other apps)
Activity Dashboard (260 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Management (148 other apps)
Custom Fields (161 other apps)
Customizable Branding (234 other apps)
Customizable Templates (198 other apps)
Data Import/Export (207 other apps)
Electronic Payments (159 other apps)
Email Integration (212 other apps)
Reminders (199 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)

Additional information for eSpace Contact Center

Key features of eSpace Contact Center

  • Management platform
  • IP technology
  • Graphical monitoring
  • Reporting
  • Video IVR (Interactive voice response)
  • Virtual meetings
  • Desktop sharing
  • Mobile integration
  • Computer Telephony Integration (CTI)
  • Voice recording
  • Screen record
  • Voice terminal
  • Multiple media channels
  • Fax, email
  • Social media integration
  • Contacts Routing Server (CRS)
  • Browser/Server (B/S)
  • Real-time monitoring
  • Inspection system
  • Outbound calling system
  • Multi-layered platform
  • Third-party development
  • Service integration
  • Customization
  • Agent scoring
  • Custom and intelligent reports
  • Contacts Routing Server (CRS)
  • Internet Contact Service (ICS)
  • Proactive Outbound Platform (POP)
  • Automated Experience Portal (AEP)
  • ICS supports multiple media channel access
  • Voice conference
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Benefits

eSpace Contact Center enables multi-party collaboration with voice conferencing, and any member can interact as an agent; professional experts and colleagues collaborate or can interact as agents.

Management personnel can conveniently monitor the contact center’s operational status in real-time which includes inspection, recording and scoring functions.

eSpace Contact Center is an open, multi-layered platform with interfaces for third-party development, service integration, and system customization.

The Contacts Routing Server (CRS) uniformly routes and allocates requests from multimedia channels to the most appropriate agent or Interactive Voice Recognition (IVR) flow.

eSpace Contact Center utilizes a comprehensive report platform with built-in / third-party tools for custom reports and statistics that can be displayed in tables or charts.