eSpace Contact Center Multi-channel communications and telephony platform 0 reviews 9,045,750 Alternatives to eSpace Contact Center
Explore a recommended list of eSpace Contact Center alternatives for your business in 2020. Compare alternatives to eSpace Contact Center side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Convert more leads in less time!
Phone system for support and sales teams
What users mention about Aircall See all reviews Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless. The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component. Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...). What users mention about Phone.com See all reviews If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs. AMAZING customer service/support. Easy configuration and sensible flow/interface. Overall, a great phone system. Just began using it and very happy.
A Complete Business Cloud Phone System Solution
What users mention about RingCentral See all reviews Getting everything set up was a bit of a crazy day in our office but the customer service throughout the whole thing has been amazing. Worth it for the amazing customer service. Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money. Ease of use could be improved but I have had great quality calls using this software. I have it on my cell phone and desktop so I can utilize it wherever I am.
The Collaborative Contact Center solution from the industry
What users mention about RingCentral Contact Center See all reviews Ring central is awesome if you want to keep a good track of the amount of calls your company received, the reason why and what was done during the call. RingCentral is a fantastic option for VOIP phones. The price is one of the most affordable options and it comes with a lot of features that allow for more calls to be directed to the correct lines. Janna was my technical support representative and she was excellent. She had a great attitude.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Cloud phone system & contact center software & services
What users mention about ShoreTel See all reviews They have great service availability and monitoring. The customer support line is superb. I like have a click to call feature - that's really nice for those of us that spend a lot of time on the phone. It's nice to be able to group people into contacts for easy access. They offer a full suite of solutions depending on what type of business you are and your exact needs. We have used them for a software/hardware phone solution and have had great success with them.
Next Generation Customer Interaction Platform
Cloud Call Center Solutions
What users mention about 3CLogic See all reviews The best! really great product easy to use with a amazing staff behind it for customer support. Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.
Cloud Contact Center & Inside Sales Software for Salesforce
What users mention about NewVoiceMedia See all reviews Great Support that is always attentive and is intent on resolving your issue and ensuring you are satisfied. I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start. Great Product and extremely helpful delivery and after care from customer support.
Cloud-based business VoIP phone service
What users mention about Vonage Business See all reviews It has a great Voice quality(HD Quality) and we can hear it very clearly very easy to use and options are very easy to handle. Vonage business is great in giving one of the best VOIP and Messaging solution to businesses. Very easy set up, affordable rates and best of all one of the most eye pleasing ui's to date. I love how you are cost effective and help save us money in the long haul, and we are only a small business. How much more can you do for larger corporations.
Turn the World Into Your Office
What users mention about Grasshopper See all reviews We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect. There were several times when Grasshopper sent the voice messages to the wrong phone numbers, the extensions got changed or were wrong, or the app just stopped working all together. This system has for sure help our business grow. We are very satisfied with Grasshopper and look forward keep on taking advantage of this reliable and affordable Virtual Phone System.
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews And the best thing is call quality. I know TalkDesk uses Plivo call endpoints to route calls and I've also used Plivo in the past which has the best voice quality on VOIP calls. They tell you to fix it one way, and it gets way worse. It was my decision to get this, and was a really bad mistake. I like the ease of integrating Talkdesk with Zendesk. The sales team was fantastic and quickly sold us on the use of the software and how it will benefit us since we were a small team at the time.
Cloud contact and call center software
What users mention about Five9 See all reviews One of the best feature of this software is that it allows you to download a plug-in to your browser, so that way one can multitask will effectively helping customers. Each time customer service was contacted, no matter the issue, we were always told it was user error, computer error, or internet error. Agent use is wonderful once it gets all the quirks down. Supervisor app is wonderful for call tracking, recording, time management, client tracking.
Multi-channel communications software
What users mention about Skype See all reviews I have to blame the poor internet connection, which makes it worse when working with the video in Skype. I feel, it there is a notification to an email, when Skype gets notification would be a plus. Most of the time it is riddled with echos, dropped calls, and ultimately frustration. Even when the call works, it will give error codes saying something is not working. I love the ease of use anything that enables quick functioning control is already a winner in my book. I love that is has clear imaging and clear audio capabilities.
Telephony software for PC
Global Phone System 100% native in Salesforce CRM
Live chat for customer support
The All-in-one Business Process Communication solution
CRM, call center and telephony software
Simple Customer Support Software
The Sales Engagement CRM | Turn more leads into revenue
What users mention about Close See all reviews The phone integration priceless and extremely convenient. Ll be honest I thought that the pitch was to good to be true, but as it stand right now is as good if not better. It is a horrific experience. They are there for one purpose and one purpose alone: to extort you, in any way they can find, for your credit card. I like the cost above all else. We used a more expensive CRM for a while and were thrilled to find out about Close.io and its low price in comparison.
Complete multi-channel cloud contact center solution
What users mention about Autom8 Enterprise See all reviews I want to thank Autom8 for its wonderful customer service and performance. With this incredible software now I can make more contacts and generate more sales. We recommend Autom8 as the best auto dialer for all the distributed call centers because it's most affordable, flexible and provides hassle free installation with zero investment. I genuinely cant pick any flaws, if there are ever any weaknesses i feel it will be in the customer service as the software is 10/10.
Omnichannel Cloud Contact Center Solutions
Happy Agents. Happy Customers.
What users mention about Sharpen See all reviews Our company now uses what I believe to the best VoIP company in the industry, Fathom Voice. Thank you again for all of your help. Fathom Voice is an awesome company. Not only does their product work, their employees create a culture that makes businesses, like ours, want to work with them. The only 'con' is slightly un-intuitive software, resulting in slow customization of the system. That's greatly out-weighed by the system's clarity, portability (love 'follow me') and reliability.
Virtual contact center software
Cloud communication platform for enterprises
What users mention about Dialpad See all reviews Call quality is better than we've seen with other similar applications. It is easy to receive messages (voice mail) and texts and I love that it can all be done in one place through one interface. Overall, there are some quirks that you need to get used to or have a bit of a workaround for. Overall, it has been a good experience and call quality has been good. Customer service can be a challenge. Had a billing issue and they blamed me and refused to refund money when they were double billing me.
Hosted PBX with CRM integration and mobile apps
What users mention about 3CX See all reviews The only disadvantage I have found is that sometimes the application crash and it is necessary to restart it. This was a free platform for the first year. The quality of sound and ease of use was also a good experience. Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
Simplifying Business Communication
What users mention about Nextiva See all reviews The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
VoIP communication and collaboration management solution
The first-ever truly unified voice and video solution.
What users mention about GoToConnect See all reviews Pricing was very affordable. For our size of company and the growth we've experienced, the Jive staff has been great working with us to lock-in pricing and help us grow when more accounts are needed. When we initially signed our control, there was some issue with service interruption and our phone lines not working. We appreciate the ease of use and the ease of setup of the phones. It was a seamless transition from our previous provider to Jive.
A cloud-based business phone service
What users mention about FluentStream See all reviews We have found this provider and their product to be highly reliable and their staff to be ever courteous, professional, and consistently responsive to our inquiries and needs. If you are a small business like us and you want to save money on a reliable and robust telephone service - I would highly recommend FluentStream. FluentStream has been the best telephone service our company has had the pleasure of utilizing. Their service is reliable, stable and very, very affordable.
Awarded Outbound Contact Center Software (24/7 U.S. Support)
What users mention about Ytel Platform See all reviews Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess. Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes. Unfortunately, we had to continuously log in and out of the application in order for the system to update any calls blocked. This was annoying at times.
Trusted VoIP for any office, anywhere.
RingCentral Office - All-inclusive business phone system
What users mention about RingCentral Office See all reviews Getting everything set up was a bit of a crazy day in our office but the customer service throughout the whole thing has been amazing. Worth it for the amazing customer service. Overall, this is solid system that is improving every year. I would like to see the mobile app experience more refined but it's a nice VOIP for the money. Ease of use could be improved but I have had great quality calls using this software. I have it on my cell phone and desktop so I can utilize it wherever I am.
Call center CRM-integrated software
Cloud-based call center solution for SMBs
What users mention about ChaseData See all reviews Countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly. The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature. For a company to be able to offer all this and be one of the most cost effective solutions out there is truly a blessing for call centers.
The Customer Friendship Platform
VoIP phone service provider for staff communication
All-in-one Cloud Phone System for SMBs
What users mention about NUACOM See all reviews The marketing facilities are excellent, the option to record conversations for training is very good. Quality and Support, we tried many solutions before, but the Nuacom Platform and the Portal fitted the best for our needs. Even the wait time and response for minor issues is excellent. Overall, best choice we've made in a while.
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use. It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution. The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Cloudtalk helps us with communication in our company and also with our costumers, we are very happy. Everything is quick and easy, love it. Super simple to set up and is cross platform so it work just about everywhere. Perfect for a growing ecommerce business like ours since there's room in the product features to scale with our needs. The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.
Modern Phone System for customer support & sales
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Professional business calling and routing for mobile devices
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage.
Auto attendant cloud phone system
Revolutionary blockchain-powered contact center software
What users mention about Fenero See all reviews More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. Affordable solution but needs to work on its software for better reliability and performance. Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone. My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.
AI-powered Voice and SMS for Sales
What users mention about Kixie See all reviews Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get. Great company, easy to use, good customer support. Still, need to work on getting a good connection. I would highly recommend to anyone looking to automation/integrate their sales process using Pipedrive, and hope this review helps others in making their choice for phone solutions.
VoIP business phone system for organizations of all sizes
What users mention about Intulse See all reviews Over all experience is positive but there are some small areas to improve on with the app and the ability to pick up other calls in a timely and efficient manner. What I like most about the Intulse dashboard is that there are so many great features, like the ability to fax from your computer, run reports on usage and send sms/texts messages. The customer service/support team is excellent. Their response time is good, they're very personable and great at resolving any technical issues we run into.
Calling, SMS, MMS, and fax communication management system
Call Tracking & Analytics
What users mention about CallRail See all reviews CallRail's customer support has always been great. I lean on them for set-up questions, and appreciate their willingness to help. CallRail just adds another tool for me to show my clients the effectiveness of our marketing efforts. My clients love it which is what is important. I like the reporting features and the ability to track activity of different agents. I like the ability to text.
Virtual Phone System for small businesses
What users mention about MightyCall See all reviews MightyCall is new, and you can tell in all the best ways. The apps and website are clean and easy to use, the pricing tiers are common sense, and the support team is responsive. I like the portability and ease of administration. I am not locked into my office, and with their features it is comforting to know that the phone call is recorded allowing a higher level of CRM. I never spend the time to write a review but the aggression I have went through with this company is crazy.
Coding APIs for adding telephony, SMS & 911 calling to apps
What users mention about Bandwidth See all reviews The people who run it clearly care about their customers' experiences. The software does a great job and, on the rare occasion when it needs a boost, the customer service is the best in the business. Super easy to use and it has amazing voice quality, and a ton of amazing features I probably will never use. This app basically made my summer amazing. While doing my summer trip around europe, I've connected and jammed with a lot of great people thanks for Bandwidth.
Omni-channel customer communication and engagement
Brings voice and messaging to your web and mobile applications
What users mention about Twilio Communications Cloud See all reviews Have not came across anything during the trial that I dislike. I have not had any problems during the trial either. The only and reason I love Twillio is because it integrates seamlessly with the software my company creates. Customer service is excellent but you will not be reaching out often. As we've done so they almost always have a solution for what we want to do. Additionally I do want to give their support two thumbs up - they've always been fantastic.
Web-based predictive dialer software for call centers
What users mention about SpitFire See all reviews Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection. Great product & even better customer service. They have the wow factor. Spitfire has helped make our phone room run to the best of its ability.
Predictive dialer & call automation for call centers
VoIP calls, Cloud PBX and SMS solutions for business users
What users mention about Zadarma See all reviews Very good software works perfectly in Mexico. Customer Support is great in different languages. I think Zadarma is an outstanding company that must be appreciated and supported in order to continue. It did make my life a lot easier, personally and for business. With Zadarma we got an amazing solution for a very attractive price. It’s seems like there’s nothing their service cannot do.
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews Sometimes I have had contacts go missing for a little bit they usually show back up the next day. Sometimes the voicemail will be set on the wrong one just have to pay close attention. Almost perfect solution for automating outbound CRM and prospecting. Very helpful for most companies that utilize any form of telemarketing/email marketing. PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.
Beautiful Contact Center Solution - Omnichannel - All in One
Omnichannel contact center management
What users mention about XCALLY See all reviews The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on.
Mobile-first employee communication for large organizations
A single place for team communication and workflows
What users mention about Slack See all reviews As of today, the only downside that I've been experiencing is missing notifications. Even though I've updated the notification settings I've found that I missed some of the messages. The tool is super easy to use, it opens up the lines of communications across teams and the org, and you can have so much fun while doing. It's great for boosting team moral and spirit. Love it, is super easy to use, they always bringing updates, I will definitely recommend it.
SMS Marketing & Voice Broadcasting Made Easy
What users mention about Call Loop See all reviews Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well. The best way to communicate offers with existing customers & build loyalty with rewards. I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Automation engine for Cisco UC
Employee app & portal for remote teams
What users mention about Blink See all reviews Awesome user experience. It is the best software of its kind to really link teams together. As a team Blink are brilliant. They are extremely proactive in all aspects of our relationship, from concept stage through to BAU. We are optimistic about this product, far less buggy than our last in house comm tool. Hopefully they can get notifications improved and I think everything will be groovy at that point.
Communication and collaboration platform for teams
What users mention about Flock See all reviews One of the most useful aspects of Flock is the ability to create and engage with various different channels seamlessly. This allows for more effective and efficient communication. Sending an email following a missed message is crowding my inbox. But overall, I can't think of any serious dislikes. Flock is a great connective tool for our company. It is a streamlined platform with which we can connect with each other, which is important since we rarely meet as a group.
Real-Time Team Collaboration & Project Management Software
What users mention about Samepage See all reviews What I like about this software, is its flexibility in sharing task information to the team (members of the group). The ease in listing time and date of activities is very easy and user friendly. I contacted customer service and they gave me a fabulous deal for my non profit. It is nice to see that some companies are still helping small businesses. Very polished looking interface, with clean & sharp icons. The ability to have conversations, share files, and modify one file for updates to the team is great online.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Online meeting software with HD video conferencing
What users mention about GoToMeeting See all reviews With how easily it is to set up an event for the presenter, the attendee "ease of use" is also excellent and makes it more appealing to joining the meeting. I do love this platform for ease of use. I espeically love that I can setup a meeting quickly to provide tech support or host an impromptu meeting. I have had colleagues that were unable to attend class due to illness and this made it possible for them to call into class, listen to the lecture/discussion, and chime in.
AI-enabled collaboration & communication management solution
A mobile-first communication app for non-desktop employees
What users mention about Beekeeper See all reviews Beekeeper is a great and fun tool to connect with colleagues, share information, and communicate directly via chat. Beekeeper is easy to install and does not need a lot of explanation. We definitely improved the employee engagement in our company; in addition to that, the customer support is proactive and helpful (which helped a lot during the implementation phase). We've added fun projects to keep engagement on Beekeeper high so that our company continues to use it. It's a great tool for both employee engagement and communication.
Remote session management software for sales & support teams
Remote access & control for secure support
Remote support and online meeting management solution
Multi-channel Customer Communication Platform
Remote support and device access management solution
What users mention about dualmon Remote Access See all reviews If the computer I am accessing is turned off, then it does present a problem. Sometimes, the cleaning personnel will accidentally shut my computer off, which leaves me unable to access my computer. I can take control of a customer PC, it is secure with not only the password for your account but also for the static PC. I love the way the assistance works also, very easy. But with DualMon, all of my needs are met at a fraction of the cost. A superb value for the money.
Cloud-based IT operations management suite
What users mention about Syxsense See all reviews Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around. The web console can be a disjointed at times. Every now and then the page doesn't refresh properly and I am forced to go back and repeat the same process over again. Its been great, so easy to use and helpful beyond imagine.
Private cloud management solution for legal & law firms
What users mention about Abacus Private Cloud See all reviews The experience was catastrophic. The on boarding team at Abacus Private Cloud was never able to transition our data from Amicus to AbacusLaw and we were within 10 days of missing a billing cycle. Initial sizing of systems needs was way off; forced me into poor service or 30% price increase and you are stuck with the contract even though it was their mistake. What we have enjoyed the most with APC is their customer service. The technicians that we have dealt with have been dedicated to finding a solution.
Ticketing, powered by your Slack conversations
Remote monitoring & management for managed service providers
What users mention about Naverisk See all reviews It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs. Naverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Great reporting once you get the hang of what its reporting. Awesome command line tool, great script packs.
IT Automation for Today’s IT World
What users mention about ConnectWise Automate See all reviews We love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. We are totally unhappy , every time we need support , it's really difficult to get someone with the right skills , so usually we skip and stay with bug / errors.
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
Collaborative remote access solution
Web conferencing and remote support software
What users mention about TurboMeeting See all reviews On-site hub worked perfect as a host. Minimal connection issues and great app support. Great flexible , affordable, and easy to use product. A reliable and feature rich choice for conferencing and support.
The Easiest-to-Use Unified Endpoint Management Platform
What users mention about NinjaRMM See all reviews I have been able to focus on bigger task without having to worry about patching and network connectivity loss. To get notified immediately when a server is off-line is exactly what I need. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
Remote support software & unattended remote access
What users mention about ISL Light Remote Desktop See all reviews The customatisation (f.e. with our LOGO + Technician Name) of the interface is a nice AND easy thing, together with the selfstarting video-recording is a great advantage. We like the ease of use for both the clients and ourselves, we also like the easy file transfer feature and the ability to give easy Ad Hoc support. For a support utility, the most important features are ease of use for the customers we're supporting, and reliability. This excels in both counts.
On-demand attended & unattended remote support software
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The software does not work with mac computers many of my customer have Macs so this creates a problem. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters. What users mention about RescueAssist See all reviews The software is a nice way to be able to have IT help. Easy access and useful when in satellite offices so they do not have to drive there. The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session. I like that the software is easy to use, the connection is smooth and it has been stable most of the time.
All-in-one remote IT monitoring and management platform.
What users mention about Pulseway See all reviews If you dont have an Active Directory environment like myself, this is a solid option. Its not going to be AS robust in features and manageability but it comes close enough. The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications. I love the fact that Pulseway is so responsive, web accessible, and the support is amazing.
Email management solution to optimize response rates
Remote meeting platform for resolving customers' queries
What users mention about ConnectWise Control See all reviews In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it. We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product. They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.