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Huawei eSpace Contact Center

Multi-channel communications and telephony platform

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Huawei eSpace Contact Center Alternatives

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Top 100 Alternatives & Competitors to Huawei eSpace Contact Center

Five9

4.2
(386)

Cloud contact and call center software

Features

Total

13

131

26

features in common

13

features in common

Five9's unique features

  • Power Dialer

  • Automatic Lead Distribution

  • IVR / Voice Recognition

  • Social Promotion

Huawei eSpace Contact Center's unique features

  • Conferencing

  • Action Management

  • Video Streaming

  • File Management

Starting from

$100/month

Value for money

4.0

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

Talkdesk

4.6
(667)

The world's leading cloud-based contact center software.

Features

Total

12

96

26

features in common

12

features in common

Talkdesk's unique features

  • Event Triggered Actions

  • Real Time Notifications

  • Help Desk Management

  • VoIP

Huawei eSpace Contact Center's unique features

  • Status Tracking

  • Customer Accounts

  • Conferencing

  • Summary Reports

Value for money

4.5

What users say about Talkdesk's value for money

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

MJ

Maria Jose T.

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

AG

Anthony G.

Convoso

4.7
(16)

Dial Smarter, Not Harder

Features

Total

12

80

26

features in common

12

features in common

Convoso's unique features

  • Employee Reward Programs

  • Call Logging

  • Customizable Forms

  • Call Scripting

Huawei eSpace Contact Center's unique features

  • Activity Management

  • Customer Accounts

  • Conferencing

  • Summary Reports

Starting from

$90/month

Value for money

4.9

What users say about Convoso's value for money

Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast.

MV

Michael V.

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found.

AR

Anonymous Reviewer

What do you want to see on this page for each app?
Basic pricing, core features, and screenshots
Only pricing information
Just details about features

Aircall

4.3
(224)

Phone system for support and sales teams

Features

Total

14

102

26

features in common

14

features in common

Aircall's unique features

  • Call Screening

  • Skills Tracking

  • Desktop Notifications

  • Inbox Management

Huawei eSpace Contact Center's unique features

  • Summary Reports

  • Customer Database

  • File Management

  • Customer Accounts

Starting from

$30/month

Value for money

4.1

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

RingCentral Contact Center

4.3
(156)

The Collaborative Contact Center solution from the industry

Features

Total

13

97

26

features in common

13

features in common

RingCentral Contact Center's unique features

  • Multi-Channel Management

  • Quality Management

  • Event Triggered Actions

  • Call Transfer

Huawei eSpace Contact Center's unique features

  • Action Management

  • Summary Reports

  • Video Streaming

  • File Management

Value for money

4.1

What users say about RingCentral Contact Center's value for money

Janna was my technical support representative and she was excellent. She had a great attitude.

MK

Mandy K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

Features

Total

4

46

26

features in common

4

features in common

Phone.com's unique features

  • Audio Calls

  • File Sharing

  • Recording

  • Call Queues

Huawei eSpace Contact Center's unique features

  • Computer Telephony Integration

  • Customizable Reports

  • Activity Management

  • Video Call Recording

Value for money

3.8

What users say about Phone.com's value for money

IP phone system for on-the-go small business owners - great features that can make you look like a full-fledged company. Prices are competitive, too.

CB

Craig B.

Dont need any hardware for this system and can use it anywhere. Has built in fax and sms capability and contact management, like the online portal for sms messaging very good and quick.

FG

Fernando G.

Freshdesk

4.5
(2,3k)

Online helpdesk system and customer service software

Features

Total

14

126

26

features in common

14

features in common

Freshdesk's unique features

  • Categorization/Grouping

  • Employee Management

  • Online Forums

  • Email Management

Huawei eSpace Contact Center's unique features

  • Customer History

  • Action Management

  • File Management

  • Customer Accounts

Starting from

$19/month

Value for money

4.4

What users say about Freshdesk's value for money

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

Salesforce Service Cloud

4.4
(513)

Customer Service & Field Service Management Solutions

Features

Total

16

195

26

features in common

16

features in common

Salesforce Service Cloud's unique features

  • Task Management

  • Customizable Templates

  • Offline Form

  • Bid Management

Huawei eSpace Contact Center's unique features

  • Video Streaming

  • File Management

  • Lead Qualification

  • Summary Reports

Value for money

4.1

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

MiCloud Connect

4.2
(247)

Cloud phone system & contact center software & services

Features

Total

7

46

26

features in common

7

features in common

MiCloud Connect's unique features

  • Audio Calls

  • Manual Dialer

  • Call Monitoring

  • Call List Management

Huawei eSpace Contact Center's unique features

  • Customer History

  • Call Recording

  • Multi-Channel Communication

  • Video Streaming

Value for money

3.8

What users say about MiCloud Connect's value for money

I love the functionality to communicate effectively across platforms, and the overall install process for the entire office was quick and seamless.

TV

Tiffany V.

I like the variety of features, the ease of use, and the ShoreTel community, which is incredibly supportive and dedicated.

BR

Brian R.

Vonage Business Communications

4.1
(232)

Cloud-based business VoIP phone service

Features

Total

5

33

26

features in common

5

features in common

Vonage Business Communications' unique features

  • Queue Management

  • Reporting/Analytics

  • Contact Management

  • Chat/Messaging

Huawei eSpace Contact Center's unique features

  • Multi-Channel Communication

  • Status Tracking

  • Video Call Recording

  • Summary Reports

Starting from

$14.99/month

Value for money

3.8

What users say about Vonage Business Communications' value for money

It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Angela Paez, C.

Overall experience is good as the matter of fact we keep using this service. I still recommend using Vonage as it is very helpful for remote business management.

AD

Alla D.

Grasshopper

4.5
(306)

Turn the World Into Your Office

Features

Total

2

12

26

features in common

2

features in common

Grasshopper's unique features

  • VoIP

  • Fax Management

  • Call Logging

  • Reporting/Analytics

Huawei eSpace Contact Center's unique features

  • Customizable Reports

  • Multi-Channel Communication

  • Contact Database

  • Status Tracking

Starting from

$26/month

Value for money

4.5

What users say about Grasshopper's value for money

We really like Grasshopper. It is perfect for a small business if you need a good phone virtual system and if your employees work remotely this is perfect.

CL

Cynthia L.

This not our first time using VOIP for our business line but Grasshopper overs a fair, competitive rate and one of the best Apps to complement the features of the software.

AS

Aj S.

Natterbox

4.3
(3)

Global Phone System 100% native in Salesforce CRM

Features

Total

10

73

26

features in common

10

features in common

Natterbox's unique features

  • Call Scripting

  • Real Time Analytics

  • Real-time Updates

  • Call Reporting

Huawei eSpace Contact Center's unique features

  • Conferencing

  • Contact Database

  • Action Management

  • Customer Database

Vivocha

4.5
(2)

Next Generation Customer Interaction Platform

Features

Total

5

34

26

features in common

5

features in common

Vivocha's unique features

  • Real-time Updates

  • Document Management

  • Alerts / Escalation

  • Behavior Tracking

Huawei eSpace Contact Center's unique features

  • Status Tracking

  • Conferencing

  • Charting

  • Customer Database

3CLogic

4.3
(48)

Cloud Call Center Solutions

Features

Total

9

80

26

features in common

9

features in common

3CLogic's unique features

  • Call Scripting

  • Automatic Call Distribution

  • Predictive Analytics

  • Call Monitoring

Huawei eSpace Contact Center's unique features

  • Activity Management

  • Conferencing

  • Video Call Recording

  • Customer Accounts

Value for money

3.7

What users say about 3CLogic's value for money

He worked to create the best package to fit our company's needs and also offered helpful advice about what would be best regarding how to reach our customers.

RR

Rachel R.

Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.

JC

Jimmny C.

Vonage Contact Center

4.4
(61)

Cloud Contact Center & Inside Sales Software for Salesforce

Features

Total

9

74

26

features in common

9

features in common

Vonage Contact Center's unique features

  • Manual Dialer

  • Knowledge Base Management

  • Outbound Call Center

  • Call Center Management

Huawei eSpace Contact Center's unique features

  • Activity Management

  • Action Management

  • Video Call Recording

  • Customizable Reports

Value for money

4.3

What users say about Vonage Contact Center's value for money

New Voice Media has had a huge positive impact on the business. The super-high reliability, alongside the in-depth reporting, has kept all aspects of the business happy.

GW

Giles W.

I am responsible for training the sales team and Customer support representative was especially helpful providing the required information to enable our team to have the best possible start.

JH

Jason H.

Tpad PBX

(0)

Telephony software for PC

Features

Total

3

7

26

features in common

3

features in common

Tpad PBX's unique features

  • Call Monitoring

  • Call Logging

  • Virtual Call Center

  • IVR / Voice Recognition

Huawei eSpace Contact Center's unique features

  • Multi-Channel Communication

  • Customer Accounts

  • Status Tracking

  • Lead Qualification

Team on the Run

4.9
(17)

The All-in-one Business Process Communication solution

Features

Total

3

36

26

features in common

3

features in common

Team on the Run's unique features

  • Communication Management

  • File Sharing

  • Contact Management

  • Task Management

Huawei eSpace Contact Center's unique features

  • Computer Telephony Integration

  • Customer Accounts

  • Activity Management

  • Video Call Recording

ClickDesk

3.7
(18)

Live chat for customer support

Features

Total

6

55

26

features in common

6

features in common

ClickDesk's unique features

  • Email Management

  • Visitor Tracking

  • Customer Experience Management

  • Real Time Reporting

Huawei eSpace Contact Center's unique features

  • Customer History

  • Action Management

  • Charting

  • Video Streaming

Starting from

$14.99/month

Value for money

3.6

What users say about ClickDesk's value for money

If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.

SJ

Shari J.

Undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.

Luisana P.

Close

4.7
(136)

The CRM for high-performance sales teams.

Features

Total

8

81

26

features in common

8

features in common

Close's unique features

  • Activity Dashboard

  • Lead Nurturing

  • Relationship Tracking

  • Dashboard

Huawei eSpace Contact Center's unique features

  • Customer History

  • Action Management

  • Conferencing

  • Video Conferencing

Starting from

$25/month

Value for money

4.4

What users say about Close's value for money

Close.io impressed me with its rich features and customizations. I loved the fact that Close.io works perfectly for one person.

Anna K.

I consider it as a platform because of it's flexible and rich API that allows you to customize any component. Close.io is a fantastic tool that teams should use for interacting with their customers.

Nick P.

Snapforce

4.1
(20)

CRM, call center and telephony software

Features

Total

5

84

26

features in common

5

features in common

Snapforce's unique features

  • Blended Call Center

  • IVR / Voice Recognition

  • Event Scheduling

  • Customer Service Analytics

Huawei eSpace Contact Center's unique features

  • Multi-Channel Communication

  • Activity Management

  • Video Call Recording

  • Monitoring

Starting from

$25/month

Value for money

4.2

What users say about Snapforce's value for money

Was concerned all the things I needed to get done would be too much for me to do alone.

BS

Bill S.

Pleasant experience, the support team is helpful and responsive.

JS

Jean S.

Vocalcom

4.9
(15)

Omnichannel Cloud Contact Center Solutions

Features

Total

11

81

26

features in common

11

features in common

Vocalcom 's unique features

  • Search/Filter

  • Survey/Poll Management

  • Call Monitoring

  • Caller ID

Huawei eSpace Contact Center's unique features

  • Activity Management

  • Contact Database

  • Customer History

  • Summary Reports

Sharpen

4.4
(47)

Happy Agents. Happy Customers.

Features

Total

10

68

26

features in common

10

features in common

Sharpen's unique features

  • Inbound Call Center

  • Full Text Search

  • Customizable Fields

  • Multiple Scripts

Huawei eSpace Contact Center's unique features

  • Status Tracking

  • File Management

  • Activity Management

  • Action Management

Value for money

4.8

What users say about Sharpen's value for money

Frequently the software's integration with our case management platform fails and information is lost or not transferred correctly.

AR

Anonymous Reviewer

This cloud based solution can improve and helps to establish better relationships with customers. It has very useful call monitoring and call analytics.

Anastasia P.

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

8

91

26

features in common

8

features in common

GoToConnect's unique features

  • Task Management

  • Call Screening

  • Caller Profiles

  • Recording

Huawei eSpace Contact Center's unique features

  • Customer History

  • Monitoring

  • Action Management

  • Charting

Starting from

$19.95/month

Value for money

4.5

What users say about GoToConnect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

Dialpad

4.3
(412)

Cloud communications system for enterprises

Features

Total

5

82

26

features in common

5

features in common

Dialpad's unique features

  • List Management

  • Agent Interface

  • Caller ID

  • Outbound Call Center

Huawei eSpace Contact Center's unique features

  • Status Tracking

  • Customer History

  • Charting

  • Summary Reports

Starting from

$15

Value for money

4.4

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

Bitrix24

4.0
(465)

100% free CRM, collaboration and communication tool suite

Features

Total

15

356

26

features in common

15

features in common

Bitrix24's unique features

  • Batch Processing

  • Biometrics

  • Unified Communications

  • Landing Pages/Web Forms

Huawei eSpace Contact Center's unique features

  • Summary Reports

  • Video Streaming

  • Customizable Reports

  • Customer Accounts

Starting from

$24/month

Value for money

4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

VoIPstudio

4.6
(26)

VoIPstudio: the no-hassle VoIP phone service for business

Features

Total

13

70

26

features in common

13

features in common

VoIPstudio's unique features

  • Caller ID

  • Call Logging

  • Real Time Analytics

  • Access Controls/Permissions

Huawei eSpace Contact Center's unique features

  • Summary Reports

  • Customer Database

  • File Management

  • Customer Accounts

Starting from

$4.99/month

Value for money

4.8

What users say about VoIPstudio's value for money

Super happy with their service, it took me a long time to find a provider that was both reliable and good value for money.

AK

Amy K.

Some colleagues have been asked to install the program on their phone and there has been some reluctance. This is not strictly a VoIPstudio problem, but it is a problem that exists.

AR

Anonymous Reviewer

PanTerra Networks

4.4
(16)

All-in-one simplifies communication & increases performance.

Features

Total

15

133

26

features in common

15

features in common

PanTerra Networks' unique features

  • Email Management

  • Workflow Management

  • Call Transfer

  • Reporting/Analytics

Huawei eSpace Contact Center's unique features

  • Summary Reports

  • Customer Database

  • Customer Accounts

  • Contact Database

Starting from

$9.95/month

Value for money

4.3

What users say about PanTerra Networks' value for money

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

NH

Nuur H.

Support has been outstanding from my very first call to sales and setup was easy with the help of their vendor team. Would definitely recommend.

SG

Sean G.

Ring4

4.5
(15)

Second phone number app for texting and calling

Features

Total

5

46

26

features in common

5

features in common

Ring4's unique features

  • Call Conferencing

  • ID Scanning

  • Call Monitoring

  • Caller ID

Huawei eSpace Contact Center's unique features

  • Computer Telephony Integration

  • Activity Management

  • Video Call Recording

  • Monitoring

Starting from

$9.99/month

Value for money

4.5

What users say about Ring4's value for money

I love love love this product. It is helping me communicate with customers in other countries easily.

TC

Tasha C.

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.

DW

David W.

Axiom

(0)

Axiom - Cloud-Based Contact Center Platform

Features

Total

11

72

26

features in common

11

features in common

Axiom's unique features

  • Call Scripting

  • Manual Dialer

  • Audio / Video Conferencing

  • Access Controls/Permissions

Huawei eSpace Contact Center's unique features

  • Conferencing

  • Contact Database

  • Action Management

  • Customer Database

RingCentral MVP

4.2
(879)

RingCentral MVP - Message, Video, Phone

Features

Total

10

68

26

features in common

10

features in common

RingCentral MVP's unique features

  • Activity Dashboard

  • Fax Management

  • Audio / Video Conferencing

  • Virtual Call Center

Huawei eSpace Contact Center's unique features

  • Customer History

  • Contact Database

  • Action Management

  • Customer Database

Value for money

4.0

What users say about RingCentral MVP's value for money

This is great phone solution company, competitively priced, industry leading ease of use for its customers, and very responsive and helpful support.

AT

Alec T.

The reporting is what I dislike most about RingCentral, it is very limited and often delayed or incorrect.

AR

Anonymous Reviewer

Spoke Phone

4.7
(42)

Turn mobile phones into a cloud business phone system / PBX.

Features

Total

4

46

26

features in common

4

features in common

Spoke Phone's unique features

  • Multiple Scripts

  • Call Conferencing

  • Multiple Parties

  • Online Voice Transmission

Huawei eSpace Contact Center's unique features

  • Computer Telephony Integration

  • Customizable Reports

  • Activity Management

  • Charting

Starting from

$99/month

Value for money

4.7

What users say about Spoke Phone's value for money

I also like the fact that this software is able to cross the borders between different team members no matter where in the world you are. Customer support is also superb and very friendly.

JP

Justine P.

Spoke Phone have been great. The customer service is excellent and the price is fantastic, especially if you make lots of calls.

SD

Stacey D.

VirtualPBX

4.8
(22)

Trusted VoIP for any office, anywhere.

Features

Total

9

68

26

features in common

9

features in common

VirtualPBX's unique features

  • Automatic Call Distribution

  • Multi-User Collaboration

  • Access Controls/Permissions

  • CRM

Huawei eSpace Contact Center's unique features

  • Customer History

  • Summary Reports

  • Charting

  • Customizable Reports

Starting from

$14.99/month

Value for money

4.8

What users say about VirtualPBX's value for money

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.

CM

Christi M.

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.

Dany H.

Aline

5.0
(2)

Cloud-based VoIP phone system

Features

Total

8

51

26

features in common

8

features in common

Aline's unique features

  • Unified Communications

  • Ring Groups

  • Chat/Messaging

  • Call Tracking

Huawei eSpace Contact Center's unique features

  • Customer History

  • Monitoring

  • Action Management

  • Multi-Channel Communication

Talkroute

4.4
(14)

Virtual phone system for communicating with customers

Features

Total

7

36

26

features in common

7

features in common

Talkroute's unique features

  • Ring Groups

  • Softphone

  • VoIP Connection

  • Activity Dashboard

Huawei eSpace Contact Center's unique features

  • Activity Management

  • Conferencing

  • Multi-Channel Communication

  • Customer Database

Starting from

$19/month

Value for money

3.9

What users say about Talkroute's value for money

We have been using Talkroute for a few months and it has been awesome.

JL

Jeremy L.

Talkroute uses traditional PSTN (public switched telephone network) call forwarding and every call has been reliable with perfect quality. Never going back to VOIP.

JT

Jake T.

Acefone

4.9
(23)

A phone system trusted by modern businesses

Features

Total

12

62

26

features in common

12

features in common

Acefone's unique features

  • Callback Scheduling

  • Activity Dashboard

  • Queue Management

  • Call Center Management

Huawei eSpace Contact Center's unique features

  • Customer History

  • Customer Accounts

  • Action Management

  • Customer Database

Starting from

£4.99/month

Value for money

5.0

What users say about Acefone's value for money

A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.

SA

Shakeel A.

Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.

NB

Navin B.

3CX

4.5
(233)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

10

79

26

features in common

10

features in common

3CX's unique features

  • Multi-User Collaboration

  • Call Logging

  • Polls/Voting

  • Automatic Backup

Huawei eSpace Contact Center's unique features

  • Action Management

  • Contact Database

  • Monitoring

  • Customer Database

Starting from

350

Value for money

4.3

What users say about 3CX's value for money

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Support from the manufacturer is simply outstanding as there knowledge base and support team go the extra mile to help you.

Jimmi N.

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Features

Total

8

126

26

features in common

8

features in common

InfoFlo's unique features

  • Claims Management

  • Document Management

  • Reporting/Analytics

  • Microsoft Outlook Integration

Huawei eSpace Contact Center's unique features

  • Status Tracking

  • Action Management

  • Conferencing

  • Video Call Recording

Value for money

4.6

What users say about InfoFlo's value for money

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

16

131

26

features in common

16

features in common

Genesys Cloud's unique features

  • Telemarketing Management

  • Access Controls/Permissions

  • FTC Compliance

  • Lead Management

Huawei eSpace Contact Center's unique features

  • File Management

  • Customer Accounts

  • Lead Qualification

  • Video Streaming

Starting from

$75/month

Value for money

3.9

What users say about Genesys Cloud's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

8

65

26

features in common

8

features in common

Freshcaller's unique features

  • Multiple Parties

  • Call Center Management

  • Call Conferencing

  • Collaboration Tools

Huawei eSpace Contact Center's unique features

  • Customer History

  • Monitoring

  • Action Management

  • Charting

Starting from

$15/month

Value for money

3.7

What users say about Freshcaller's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Kixie PowerCall

4.8
(151)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

7

74

26

features in common

7

features in common

Kixie PowerCall's unique features

  • Lead Capture

  • Call List Management

  • Phone Key Input

  • Unified Communications

Huawei eSpace Contact Center's unique features

  • Activity Management

  • Conferencing

  • Video Conferencing

  • Customer Database

Starting from

$29/month

Value for money

4.7

What users say about Kixie PowerCall's value for money

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

Zadarma

3.6
(34)

Business phone system for companies of all sizes

Features

Total

9

52

26

features in common

9

features in common

Zadarma's unique features

  • Call Logging

  • Auto-Responders

  • Knowledge Base Management

  • Open Database Design

Huawei eSpace Contact Center's unique features

  • Action Management

  • Summary Reports

  • Status Tracking

  • Customizable Reports

Starting from

$5/month

Value for money

3.7

What users say about Zadarma's value for money

Very good software works perfectly in Mexico. Customer Support is great in different languages.

EZ

Evgenia Z.

Fails all the time, terrible customer support, they take your money and then ask.

AR

Anonymous Reviewer

CloudTalk

4.6
(203)

Cloud-based call center software for sales and support teams

Features

Total

15

140

26

features in common

15

features in common

CloudTalk's unique features

  • Request Assignment

  • Multiple Parties

  • Data Import/Export

  • Skills Assessment

Huawei eSpace Contact Center's unique features

  • Summary Reports

  • Video Streaming