eSpace Contact Center Features

eSpace Contact Center

Multi-channel communications and telephony platform

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eSpace Contact Center Feature Summary

  • Management platform
  • IP technology
  • Graphical monitoring
  • Reporting
  • Video IVR (Interactive voice response)
  • Virtual meetings
  • Desktop sharing
  • Mobile integration
  • Computer Telephony Integration (CTI)
  • Voice recording
  • Screen record
  • Voice terminal
  • Multiple media channels
  • Fax, email
  • Social media integration
  • Contacts Routing Server (CRS)
  • Browser/Server (B/S)
  • Real-time monitoring
  • Inspection system
  • Outbound calling system
  • Multi-layered platform
  • Third-party development
  • Service integration
  • Customization
  • Agent scoring
  • Custom and intelligent reports
  • Contacts Routing Server (CRS)
  • Internet Contact Service (ICS)
  • Proactive Outbound Platform (POP)
  • Automated Experience Portal (AEP)
  • ICS supports multiple media channel access
  • Voice conference

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Mobile apps

iOS App


15 reviews

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Requires iOS 4.0 or later. Compatible with iPhone, iPad, and iPod touch.