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Aventri vs Webex Events (Formerly Socio) Comparison

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Overview

Aventri’s platform has the tools you need to manage all of your in-person, virtual, and hybrid event needs. The multi-lingual,...

Category Leaders

Socio is a cloud-based app builder for businesses that run corporate meetings, conferences, trade shows, and other events,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

78

5

4

3

2

1

44

20

9

1

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.9

157

5

4

3

2

1

141

15

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I am with an account manager that is on top of it and takes care of me, that is half the battle. Easy to set up a registration and easy to get help from the support team.
It is still suitable for running things like smaller events like lunches, or dinners for under 50 people. Its a very good RSVP system to track various attendees types, needs and selection choices.
The reporting is one of its best features of this system with a superb dashboard to analyse where you are with bookings, options, revenue, and more, at any time you need.

Pros

Socio is the perfect hybrid of do-it-yourself, but get as much support as you would like, option out there. It is very easy to build events and they give you all the support you need to be successful.
Along with that, whenever I had a question, help was just a click away and were enjoyable to work with providing quick answers, tips, and solutions with fun and engaging attitudes.
I love Socio's ease of use from a backend standpoint. Compared to another company we used in the past for some similar features, Socio's platform was intuitive, fun, and expansive.

Cons

There is also a loss of some functionailty with the simplification of the system.
Our overall experience has not been the greatest - the amounts of threats that they make for billing less than 60 days from receiving the bill is unprofessional and for sure created a bad taste.
I dread having to figure out new features. Of the time, I end up emailing customer service because I cannot find what I need.

Cons

The thing that was frustrating about the software was during events.
Having to navigate between multiple windows / screens to find problems or glitches and then solve them on the backend was a bit cumbersome.
Socio walked through the entire process with me, as a first time virtual conference planner, I was extremely nervous and unsure how to start or what to do.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features129
  • API
  • Abstract Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts/Notifications
  • Application Development
  • Attendance Management
  • Attendee Management
  • Attendee Profiles
  • Attendee Segmentation
  • Attendee Tracking
  • Audience Analytics
  • Audience Engagement
  • Audience Targeting
  • Badge Management
  • Badge Printing
  • Barcode / Ticket Scanning
  • Breakout Rooms
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • CRM
  • Calendar Management
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conferences/Conventions
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Maps
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Exhibit/Vendor Management
  • Feedback Management
  • Forms Management
  • Gamification
  • Group Management
  • Group Registration
  • Guest List Management
  • Guest List Search
  • HD Audio/Video
  • Ideation
  • Interactive Content
  • Internal Meetings
  • Kiosk Ticketing
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Live Streaming
  • Live Streaming Production
  • Location-Based Marketing
  • Marketing Automation
  • Meeting Management
  • Member Directory
  • Membership Management
  • Mobile Access
  • Mobile Check-in
  • Mobile Ticketing
  • Moderation
  • Multi-Channel Distribution
  • Multi-Event
  • Multi-Language
  • Multimedia Support
  • Multiple Camera Feeds
  • Multistreaming
  • Networking
  • On-Demand Recording
  • On-Demand Webcasting
  • One-to-One Messaging
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Onsite Ticketing
  • Payment Processing
  • Performance Monitoring
  • Personalization
  • Presentation Streaming
  • Print-at-Home
  • Private Chat
  • Promotions Management
  • Q&A Management
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Block Management
  • SMS Reminders
  • Sales Reports
  • Scheduling
  • Screen Sharing
  • Self Check-in/Check-out
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Speaker Profiles
  • Split/Multi-Screen
  • Sponsor Pages
  • Sponsorship Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Ticketing
  • Transcripts
  • User Management
  • Vendor Management
  • Video Call Recording
  • Video Conferencing
  • Video Management
  • Video Streaming
  • Video Support
  • Virtual Lobby
  • Visitor Registration
  • Visual Analytics
  • Volunteer Management
  • Wait List Management
  • Web Forms
  • Website Integration
  • Website Management
  • Weddings/Parties
  • Total features152
  • API
  • Abstract Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agenda Management
  • Alerts/Notifications
  • Application Development
  • Attendance Management
  • Attendee Management
  • Attendee Profiles
  • Attendee Segmentation
  • Attendee Tracking
  • Audience Analytics
  • Audience Engagement
  • Audience Targeting
  • Badge Management
  • Badge Printing
  • Barcode / Ticket Scanning
  • Breakout Rooms
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • CRM
  • Calendar Management
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Conferences/Conventions
  • Conferencing
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Maps
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Exhibit/Vendor Management
  • Feedback Management
  • Forms Management
  • Gamification
  • Group Management
  • Group Registration
  • Guest List Management
  • Guest List Search
  • HD Audio/Video
  • Ideation
  • Interactive Content
  • Internal Meetings
  • Kiosk Ticketing
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Live Streaming
  • Live Streaming Production
  • Location-Based Marketing
  • Marketing Automation
  • Meeting Management
  • Member Directory
  • Membership Management
  • Mobile Access
  • Mobile Check-in
  • Mobile Ticketing
  • Moderation
  • Multi-Channel Distribution
  • Multi-Event
  • Multi-Language
  • Multimedia Support
  • Multiple Camera Feeds
  • Multistreaming
  • Networking
  • On-Demand Recording
  • On-Demand Webcasting
  • One-to-One Messaging
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Onsite Ticketing
  • Payment Processing
  • Performance Monitoring
  • Personalization
  • Presentation Streaming
  • Print-at-Home
  • Private Chat
  • Promotions Management
  • Q&A Management
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Room Block Management
  • SMS Reminders
  • Sales Reports
  • Scheduling
  • Screen Sharing
  • Self Check-in/Check-out
  • Session Recording
  • Single Sign On
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Speaker Profiles
  • Split/Multi-Screen
  • Sponsor Pages
  • Sponsorship Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Ticketing
  • Transcripts
  • User Management
  • Vendor Management
  • Video Call Recording
  • Video Conferencing
  • Video Management
  • Video Streaming
  • Video Support
  • Virtual Lobby
  • Visitor Registration
  • Visual Analytics
  • Volunteer Management
  • Wait List Management
  • Web Forms
  • Website Integration
  • Website Management
  • Weddings/Parties

Integrations

  • Total integrations34
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrationsN/A
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Aventri logo

Aventri

Overall thumbs up

Reviewed 4 years ago

The ability to clone event after event makes less work on building out your event registration. You also learn from your mistakes of what you should have included and can easily make adjustments on your next event.

Pros

It's familiarity. I've been using Aventri (formerly etouches) since it was in Beta form. The registration system has good reporting features that make administrative work easy.

Cons

As an administrator managing the networking meetings, I would like to see better reporting functionality and search features. This module is really lacking in it's reporting functionality that will most likely drive us to use another platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Aventri

Ease of use and fantastic customer support

Reviewed 4 years ago
Pros

The speed at which Aventri (formerly eTouches) responds to support requests is fantastic and a real asset. While they don't always have the perfect answer, they are very consistent in their follow up until the customer is satisfied.

Cons

Very little to dislike about this software. Only negatives encountered would be the rare occasion that emails sent via their marketing system get filtered out in recipient's spam folder.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Aventri logo

Aventri

All of our customer registrations in one place.

Reviewed 4 years ago

We hold a lot of events. Aventri allows us to organize each one as well as track payments received and details on the people attending our events.

Pros

I find it easy to use. I have all my up coming events in one place. I can easily update attendee information and enter payments.

Cons

I find my self click more than once to get an event to open or a registrant list to open.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Aventri

An Accountant's Review

Reviewed 4 years ago

We can project accurate numbers and set realistic goals for successful events.

Pros

I am writing this review from an accounting standpoint. I enjoy the reporting function in Aventri. Seeing past event registration trends and comparing them to current year numbers helps our team stay on goal with our revenue related to registrations.

Cons

Some of the reports can be a little tricky to unpack, this could be because our team didn't set them up in the most ideal way though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Aventri

Aventri (formerly eTouches) is a fully-featured event management platform

Reviewed 4 years ago

Excellent customer support! Very happy with the overall experience after running events using Aventri / eTouches since about 2014.

Pros

Tons of flexibility in how to manage registration processes and stay organized with registrations and name badges. I also like how easily it integrates with lead collection technologies.

Cons

I feel their website / e-registration module could be improved in both looks and functionality, and I think it's disappointing a mobile app feature is no longer included with their desktop plan pricing. Too expensive for the mobile option so we end up using a 3rd party.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Aventri logo

Aventri

Great Platform for Event Management

Reviewed 3 years ago

It has made the entire event management process easier. It is user friendly for my guests and very easy for me to see who has registered and their corresponding responses to the registration page.

Pros

It is extremely easy to manage the registration list for my events. I also like the survey feature.

Cons

I wish when I exported the Attendee Info to PDF it was more readable. I have to use the excel version always.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Aventri

We use eTouches for our event registrations.

Reviewed 4 years ago
Pros

eTouches is very user friendly and easy to explain to someone how to use the registration. Easy to walk attendees through the process. Many ways to customize each event as we need,

Cons

Sometimes the email system does not work with some firewalls. eTouches is sometimes hard to get to merge with other programs that we use for different parts of our events.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Aventri

Aventri Review

Reviewed 7 months ago

Other than the great costumer service, I do not have a lot of positive feedback for this.

Pros

The customer service always responds within minutes.

Cons

It is not a very user friendly site and is too complicated for simple events. The interface is a bit outdated but the extended version is way to complicated and takes too much time to figure out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Aventri

It's Event Excellence

Reviewed 6 years ago

We use eTouches to give us all the functionality that we need to organize and execute our events. eTouches integrates perfectly into our Marketing Automation platform which allows us to completely streamline all our business process.

Pros

It's a great solution because they focus on the aspects specific to events. They also offer a lot of connectivity into other systems, something a good marketing solution cannot do without.

Cons

There should be more people using this software. This would allow them to grow and develop even more functionality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Aventri

Great product - flexible to suit a wide variety of events

Reviewed 4 years ago

Our team was looking for a registration solution that could be flexible to suit our needs - it needed to be reasonably priced as we are a non-profit. Aventri has been a life-saver! Our team was up and running - building events within a week.

Pros

The ability to template the routine events and still be flexible to create individual experiences for others. Customer service is exceptional - amazing support team who are always on hand to help.

Cons

Websites are fairly basic, but it gets the job done with limited technical skill on my part. They are in beta with a brand new website function that looks amazing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Aventri

Easy to Use

Reviewed 6 years ago

touches are easy to navigate and to learn compared to similar event registration platforms. I've worked on a variety of types of events from complex to simple registration forms and have found touches to be a great solution for all.

Pros

Ease of use

Cons

Doesn't have the ability for conditional questioning past 1 level.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Aventri logo

Aventri

Robust product with some limitations, great support - worth considering if you can afford it

Reviewed 4 years ago

Mostly positive experience. Interface is relatively modern looking - I think it got a facelift recently. Aventri is a solid product. Big companies use it, presumably they have done their due diligence when selecting an events management platform. I also evaluated others like Cvent, eventbrite, etc. Naturally it’s way more capable than simpler yet way more affordable systems that are bolted on like...

Pros

Mostly easy to use - lots of online resources and guides to self-learn - online and phone support is quite responsive and knowledgeable. Robust feature set. - rsvp reporting is solid - custom field questions is solid - pre populated field in registration form is useful - almost any sort of option has been built in - I primarily focus on RSVP, attendance and invites - can set agendas for breakout sessions etc. - can build a website based on backend info of the event - i.e. update info in the backend and it is immediately reflected on website and reg form. - easy to send invite and rsvp reports by specific filters (e.g. sales rep) - integrates with boomset which makes badge printing almost completely painless

Cons

- Can be expensive to purchase - Does take time to learn the platform - Website builder needs updating for responsive design (beta was released and it’s good) - Difficult to access event information or update event via mobile device - i.e. there is no mobile app for the event planner. This is a huge pain, actually - mostly for getting guest list or dashboard level info. - costs even more for additional features compared to similar competitors

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Aventri logo

Aventri

Solid Event Management Software

Reviewed 4 years ago

Our process in the sales cycle was a bit slow at first due to some miscommunication on both our parts but once we got to the right team the process was very clear, implementation took very little time and we had a fully functioning events management system. Support has been excellent to work with.

Pros

All the tools required to create, publish and run an event in the modern world. This includes email management, opt outs, reporting and follow ups. Aventri also allows you to manage custom preferences like meals and and optionally register for individual sessions at an event.

Cons

While the integration exists to salesforce we don't find it as robust as it could be. If Aventri was to improve what you an integrate and make it a full bi-directional integration it would be perfect for us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Aventri

Event Ticketing Made Easier

Reviewed 4 years ago
Pros

It was great that we could use one interface for multiple ticketed events. There are multiple categories that we were able to customize to fit our individual ticketed event. It was also very helpful that badges could be printed for the people who purchased tickets through this software, instead of having make name tags. It looked much more professional.

Cons

It didn't allow an event to sell out or ticket purchases to expire. We had an event with a maximum capacity of 100 but due to the fact that we couldn't cap the ticket purchase, our event ended up oversold. We were able to fix the problem with no negative consequences, but it was small annoyance.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Aventri

Amazing software!

Reviewed 7 years ago

We have been using etouches for all our events for online registration as well as email marketing and the performance is terrific! etouches is easy to use and very user-friendly. We just need to set up several templates and with a few clicks then our email campaigns are ready to go. It also allows us to analyze the data and generate specific email lists from time to time,which is very important as we would be able to adjust our marketing plans for the events depending on the data. It saves us much time in doing tedious jobs and allows us to put more effort in event production and execution. We are now more efficient at work because of this amazing software! We would definitely recommend etouches for event planning and management.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Aventri

AFR has been working with Etouches for over 5 years now and it has been a 5 Star plus Experience!!

Reviewed 7 years ago

Style, quality and service define AFR Event Furnishings. We pride ourselves on being an event furniture rental partner that helps create exceptional, one-of-a-kind events for clients in Los Angeles, Las Vegas and nationwide. As part of our Marketing Campaign we produce several Showcase Events around the country and Etouches has been our Preferred On-line Registration partner for over 5 years now....

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Aventri

Good and bad points..

Reviewed 3 months ago

Overall: This has a lot of nice features and is fast when working correctly, but you may have trouble getting started and using it, especially if you're a small business and don't have dedicated employees for event management. It is expensive. We did benefit from using this after hiring a more tech savvy employee who could use it somewhat well. The reports helped us gain insights and improve our following events.

Pros

Pros: Technical support that is easily accessible anytime via phone or email, nice reporting and analysis, numerous features, dashboard showing revenue among other stats, RSVP feature, multiple types of attendees, API, activity tracking, and ticket scanning. It has a lot of extras and nice features, fast and powerful when working correctly. It functioned for us as a small business.

Cons

Cons: Difficult to use even with the tech support.. it was incredibly daunting getting this set up. I did not at all look forward to using it. The price is rather high and there were some extra fees. We had difficulties with payment processing. It was not easy to use with the other systems we already have well established for our business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Aventri

Aventri - Event Review

Reviewed 3 years ago

Overall though Aventri does provide a product that does the basics of putting on an event. But just be prepared to do things manually.

Pros

For the price it did what it said it was going to do. We were able to have an event platform, mobile app and badge printing on site.

Cons

Again the price though was a downside because we found out a lot of the tools we needed were an extra cost and we didn't find this out until we were onsite at the event. A lot of pieces we had to do were manual, which took us as a time a lot of time to complete. We had a issues with printing on site and the team we had onsite at 2 of our events were not easy or great to work with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Aventri

Say yes to Aventri!

Reviewed 4 years ago
Pros

Initially seeking a platform such as this our company found that other developers were not as user-friendly as Aventri. When we were introduced and walked through the demo, we were pleased to take ownership of our events, develop microsites and etc. instead of outsourcing and paying those extreme fees. It is a very powerful, user-friendly platform. The support team is always there and willing to help whether by phone or email within a reasonable timeframe.

Cons

The lack of functionality with the eSurvey module. I think it should be comparable to other platforms like SurveyMonkey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Aventri

I'm thrilled with how easy eTouches has made my marketing life

Reviewed 7 years ago

I love how easy eTouches is to use, in all aspects. It's incredibly intuitive and user friendly, it meets every need that we have from setting up registrations, to marketing events, and syncing it back to our Salesforce database. It's an essential part of every event and program that we run and helps our small staff get things done efficiently, quickly, and produce really high-level materials. There...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Our complicated ticketing was made much simpler!!

Reviewed 6 years ago

TEDxSydney is a one day event, with a complicated ticketing/purchasing process and many categories of attendees. In the past, we have managed this complexity via a combination of spreadsheets and home-grown databases, which has often resulted in loss of information or registrants on the day, as well as created challenges with reconciling multiple lists of registrants. We used etouches for our event this year, and it made such a difference to have one source of truth for all our registrations, payments and refunds, and to allow us to have an easy and quick snapshot of all our attendees at our fingertips.

Pros

I enjoyed having a one-stop shop for all our registrations and the super-flexible configuration capability that handled most of our complex needs. We were able to accommodate all of the attendee categories with the variety of set-up options within eReg. I also liked the ability to link events to mailing lists in eMarketing, which we only really scratched the surface with this year. Next year, we plan to integrate them together even more. We also really benefitted from the ability to print badges for the event on the day directly from etouches. Again, we did not use this to its full potential this year, so looking forward to utilising the software even more in this area next year.

Cons

One big challenge we had was the requirement to have at least one public category of attendee that, apparently, cannot be sold out. There had to be an option for people to select when they went to register. Our event is not a public event and purchases/registrations are by invite only, but invitations sometimes went out to more people than we had tickets available for or, alternatively, had an expiry...

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Multi Event platform for association that becomes our CRM

Reviewed 6 years ago

We are organizing around 10 events per year which are our touchpoint with our members and all the community. Etouches has been first our registration software. What we value most is: Registration setup : - managing members only rate with automated filters - easy design of the pages - setup administrative invoices and other documents - management of complex information gathering (session,...

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To infinity and beyond....

Reviewed 8 years ago

We have used etouches for many events over the last three years. Powerful and flexible, it is easy to use out of the box for simpler meetings, while its rich set of features is capable of supporting the most complex of meetings - and much more. And, as a bonus, if you have a problem that isn't covered by their extensive knowledge-base, the etouches support team is helpful and responsive - round...

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Cons

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Excellent Platform and User-Friendly: The best way to manage events

Reviewed 7 years ago

It's an all-in-one event management module. We've been using etouches for a year now and it's worth to keep it as registration is process is made-easy. No difficulties on any integration and creating your entire registration process. They have a ready-to-use templates that you may use if you are not a "super-techy" person like me. Uncomplicated in terms of monitoring your registration process like...

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Not a good experience at all : we do not recommend it and are now changing our software

Reviewed 4 years ago

I don't find now any benefits from this software actually, I am probably kid myself because we had a very bad experience. But we choose Etouches at the very beginning because we had the feeling that they do understand our job and our problems. the Registration module is very complete but we have the feeling that now they just want to sell their products without any willing to improve their products....

Pros

Registration module : eReg, it is very complete and flexible. You can manage any type of event using it, but event in this module you can find discripencies and inconsistency as everywhere in the woftware

Cons

support team : useful when you have a simple question (such as how to push a button !) but completely unuseful when you have real problem ! not a good customer services at all !