etouches Features List

etouches Reviews

etouches

Event planning and management software

4.54/5 (35 reviews)
4,759

etouches Feature Summary

  • Attendee, speaker & exhibitor registration
  • Badges, certificates & invitations
  • Housing & travel management
  • Event website builder
  • Event mobile app builder
  • Email marketing management
  • Surveys
  • Event venue management
  • Project planning & task management
  • Resource scheduling
  • Budget management
  • Team wiki pages
  • Automated attendee/ delegate meetings
  • Seating management
  • Booth & floor planning
  • Badge scanner
  • Speaker/ topic submission & review

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (273 other apps)
Activity Dashboard (131 other apps)
Activity Tracking (94 other apps)
Automatic Notifications (128 other apps)
Automatic Reminders (124 other apps)
CRM Integration (92 other apps)
Calendar Management (120 other apps)
Contact Database (95 other apps)
Custom Fields (99 other apps)
Customer Database (101 other apps)
Customizable Branding (120 other apps)
Customizable Reporting (108 other apps)
Customizable Templates (103 other apps)
Data Import/Export (121 other apps)
Electronic Payments (96 other apps)
Email Integration (118 other apps)
Mobile Integration (96 other apps)
Reporting & Statistics (115 other apps)
Social Media Integration (109 other apps)
Third Party Integration (122 other apps)

etouches Feature Reviews

25 reviewers had the following to say about etouches's features:

Don Dea

Robust suite of software that helped us take our executive event to a new level

2016-05-31

The etouches suite offers support for absolutely every aspect of event planning and management imaginable including: registration, emarketing, dynamic agenda, social media integration, seating charts, call for papers, budgeting, project management, customized reports, an event mobile app, and a platform to build a complete event web site within the system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Julien Carlier

Multi Event platform for association that becomes our CRM

2016-11-23

Financial & reporting: - really easy automated report - daily email custom report (just magic for other stakeholders) and live private lists - finance management with our context (taxes are complex for association)...

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Martin Bay

etouches for association management

2017-01-30

Top successes include continued ease of use, great customer support, good online learning, useful API, great integration between modules, great onsite experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering etouches

5 years and still pleased. Ask for custom pricing if needed, especially if you only need some of the modules, or may not fit into one of the pricing tiers.

Source: Capterra
Helpful?   Yes   No
Read more
Julien Carlier

All-in-one event management platforrm and also for associations

2014-05-06

I have been using event software for now more than 15 years and I use Etouches every day for : - managing members communication with easy emails / template / dynamic content - managing new event (with templates) and with regards to members' quality - creating cross event reports about demographic, evolution and financial perspective A nice use is also to let your attendees to event update themselves your global CRM database. The only con I see would be sometimes the complexity for some very advanced functions but then the support is there and having live support by chat is really convenient

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Chris Hawver

Great Suite of Applications

2009-12-31

Excellent suite

Pros

No license fees, fabulous support, intuitive, integrated, full reporting and business intelligence, integrates with our CRM and Marketing automation software, has the modules for entire event lifecycle, mult-language and currency.

Cons

None of the users have any Cons. All of our suggestions have been implemented.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Liz King

Conference Management Made Easy

2014-05-10

We love the ability to integrate many parts of the planning process into one platform so we aren't learning and customizing several different platforms for our needs.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Damian Hutt

One of the best registration systems for conferences

2016-03-29

The reporting is one of its best features of this system with a superb dashboard to analyse where you are with bookings, options, revenue, and more, at any time you need.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Maarten Westdorp

It's Event Excellence

2016-07-26

We use eTouches to give us all the functionality that we need to organize and execute our events. eTouches integrates perfectly into our Marketing Automation platform which allows us to completely streamline all our business process.

Pros

It's a great solution because they focus on the aspects specific to events. They also offer a lot of connectivity into other systems, something a good marketing solution cannot do without.

Cons

There should be more people using this software. This would allow them to grow and develop even more functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering etouches

Make sure you take a training. Even though it's very user friendly and you might want to skip this, it is vital to understanding all the functionality the product offers.

Source: Capterra
Helpful?   Yes   No
Read more
Susan McMahon

Our complicated ticketing was made much simpler!!

2016-06-20

In the past, we have managed this complexity via a combination of spreadsheets and home-grown databases, which has often resulted in loss of information or registrants on the day, as well as created challenges with reconciling multiple lists of registrants.

Pros

Next year, we plan to integrate them together even more.

Cons

One big challenge we had was the requirement to have at least one ¿public¿ category of attendee that, apparently, cannot be sold out. There had to be an option for people to select when they went to register. Our event is not a public event and purchases/registrations are by invite only, but invitations sometimes went out to more people than we had tickets available for or, alternatively, had an expiry date set for them. If these categories hit capacity or expired, there was no clean way to display a simple ¿unavailable¿ or ¿sold out¿ message without offering another ¿public¿ option. While the software is very customisable, this flexibility does come with some downsides. There are a number of different areas/screens we had to remember to change and update if we added new categories. This was probably made more difficult by the fact that we had a lot of categories, but it did mean that a few categories did not get set-up correctly because we missed one of these many steps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kirsten Edinger

Our favourite

2016-05-27

It will automatically decrease font sizes if the text is too long, and you can colour-code by registration category, and more.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jennebeth Monserat

Excellent Platform and User-Friendly: The best way to manage events

2016-01-24

They have a ready-to-use templates that you may use if you are not a "super-techy" person like me.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Hobson, CMP

eReg is life changing!

2016-03-11

Through the efficient use of the onsite registration and mobile check-in features, post-event wrap-up is easy and no hassle.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Peggs

Almost there but still a beta test

2015-05-22

For instance, don't bother to create the "custom merge codes" for each custom field, they don't work; tech support knew that immediately when we called.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Construction company, 51-200 employees)

Great event registration software!

2018-05-17

Pros

I love the reporting features and how I can quickly send a snapshot of the meeting details to show where we are.

Cons

I haven't had any bad experiences with customer support like some others have mentioned.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Elvire de Chalus

Not a good experience at all : we do not recommend it and are now changing our software

2018-04-11

If you have a big events with a lot of data for each participant, the software is very slow : and as you as you report that to the team, after showing videos to proove it because that's the way they work (they always say that is due to other factor ...), the answer is this event is very big and you have a lot of data per participant .......

Pros

Registration module : eReg, it is very complete and flexible. You can manage any type of event using it, but event in this module you can find discripencies and inconsistency as everywhere in the woftware

Cons

not a good customer services at all !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
James Mckenzie

Amazing software!

2016-03-16

We just need to set up several templates and with a few clicks then our email campaigns are ready to go.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Robert Watson

Awful - avoid at all costs

2016-11-10

A simple task takes ages to change because they use a third-party HTML formatter that they do not support and have no control over.

Pros

None

Cons

Too many to mention now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

0/10

Recommendations to others considering etouches

Prefer not to say

Source: Capterra
Helpful?   Yes   No
Read more
Genevieve Finnegan

Etouches made registration management easier.

2018-03-08

We also appreciated the customization capabilities.

Pros

Additionally, the customer support and training materials were good for our needs.

Cons

Even more customer service would have been great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Simon Waddell

To infinity and beyond....

2014-04-25

This isn't a toy, it will reward the curious, the demanding and those ready to explore its full potential to enhance their meeting design. Pros: Great communications tools, great registration form designer, great custom report generator.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dave Buckley,CSEP

AFR has been working with Etouches for over 5 years now and it has been a 5 Star plus Experience!!

2016-02-11

The platform was used for our invitations, sponsor recognition, on-line registration, attendee name tags as well as electronic check-in and several post-event reports.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Aimee Hennek

We use eTouches for our event registrations.

2018-05-30

Pros

Many ways to customize each event as we need,

Cons

Sometimes the email system does not work with some firewalls. eTouches is sometimes hard to get to merge with other programs that we use for different parts of our events.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Claire Bula

I¿m thrilled with how easy eTouches has made my marketing life

2016-03-10

It's incredibly intuitive and user friendly, it meets every need that we have from setting up registrations, to marketing events, and syncing it back to our Salesforce database. It's an essential part of every event and program that we run and helps our small staff get things done efficiently, quickly, and produce really high-level materials.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
jane rb

great support team and customer service oriented

2018-03-13

Pros

great support team and customer service oriented useful reference and platform Support docs and videos are useful to reference.

Cons

seating modules are pretty standard and basic needs to be more elaborate and creative when it comes to this specific feature

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Mackay

Nothing but love...

2014-04-29

I used the software for our recent user conference, the Unconvention, and was impressed with the vast array of features provided in the application; from flight details, to tiered booking rates, to the mobile app there was always a solution for any idea that I had.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kathie Stapleton

A five star product!

2015-04-28

Initially, we used it for registration, email confirmations and post-event evaluation surveys.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more