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eTrusted Experience Feedback Solution Logo

eTrusted Experience Feedback Solution

Experience Feedback Platform

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eTrusted Experience Feedback Solution Reviews

Overall rating

4.5

/5

15

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.29/10

Reviews by rating

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Pros and cons

It was the great partnership and communication that stood out. We had great contact persons who were very engaged to get everything lined up for us to reach our goals.
Overall an easy to use software that helps in building reputation on several levels and on top very friendly support staff.
We are extremely happy to partner up with Trusted Shops as mentioned above.
Unfortunately we are still missing some kind of alerting when getting negative reviews. Instead we have to look manually into the Control Center and filter all negative reviews.
Also we are missing the feature of blurred names.
The reporting is a bit limited but new features are coming.
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15 reviews

Recommended

SM
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Stefanie M.

Insurance, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Super helpful for your e-commerce to build customers trust

Reviewed 9 months ago

Overall an easy to use software that helps in building reputation on several levels and on top very friendly support staff. :-)

Pros

Easy to use even without automation. Reliable and structured. Perfect feature is the reputation manager, that allows to mangage Google and TP platform invites as well. Easy widget setup for the website

Cons

Missing a real time reporting / dashboard / BI type analytics that can be shared with a click throughout the organisation. E.g. ratings over time, conversion etc. with standard filter options.

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Giovanni F.

Verified reviewer

Furniture, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Trusted è una valida garanzia

Reviewed 2 months ago
Pros

Fiducia e garanzia per aumentare la reputazione del nostro negozio, grazie a Trusted è possibile e si gestisce tutto comodamente dal pannello di controllo fornito dall'azienda

Cons

L'inegrazione ha richiesto piu del previsto ma alla fine è andato tutto bene

Showing original review in Italian. See translation

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Younes E.

Verified reviewer

Packaging and Containers, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Bad solution compared with competitors

Reviewed 9 months ago

If you are looking for a service that can help you to manage the customer's feedback, I recommend you to analysis more options, probably you will have the best service and best prices.

Pros

Once the tool is integrated, you don't need anything more to start to use it for many years.

Cons

Compared with other similar services: - Very high prices. - Customer service. - Less flexibility.

VG
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Victoria G.

Textiles, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Etrusted a good software but expensive

Reviewed 3 months ago
Pros

Etrusted it's really complete but in this moment exist another software less expensive and with the same features.

Cons

The monthly cost is high compared to other similar softwares.

VE
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Veronica E.

Government Administration, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Un producto muy cuidado

Reviewed 5 months ago

Las opiniones que recogemos nos permiten detectar incidencias y vulnerabilidades en nuestro servicio para poder mejorar, pero lo mejor es que al tener una puntuación positiva y verificada visible en nuestra web, da fiabilidad a futuros clientes.

Pros

La implementación en la página web fue muy fácil a través de su API, ya que está muy bien documentada y nuestras dudas fueron rápidamente resueltas a través de su servicio de atención al cliente, aun requiriendo asistencia técnica. La información que ofrecen a través del Dashboard de eTrusted (su plataforma online) es súper completa. Además, nos fue relativamente sencillo integrarlo en nuestros flujos de marketing.

Cons

El TrustBadge tarda un poco en cargar, lo que causaba que hubiera un ligero salto en nuestro html. Finalmente lo solucionamos tocando estilos CSS en nuestro site.

Showing original review in Spanish. See translation

SS
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Sven S.

Marketing and Advertising, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great partner to grow with!

Reviewed 9 months ago

We are extremely happy to partner up with Trusted Shops as mentioned above. Of course good reviews from our customers is a marketing asset itself. So it was pretty important to get a professional and known plattform as Trusted Shops. Since the onboarding the quantitiy and the quality of the reviews just improved compared to our different plattform before.

Pros

The software had almost all the needed features. It was the great partnership and communication that stood out. We had great contact persons who were very engaged to get everything lined up for us to reach our goals. There had to be done so many adjustments made due to our company organisation and we almost never got a denied by them. They also contributed with great ideas and work arounds.

Cons

Unfortunately we are still missing some kind of alerting when getting negative reviews. Instead we have to look manually into the Control Center and filter all negative reviews. Also we are missing the feature of blurred names. Since the reviews are public, it would be nice to get real names blurred.

MB
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Manuel B.

Automotive, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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eTrusted is worth a recommendation

Reviewed 6 months ago
Pros

Its a stable and scalable tech platform with easy to use backend and features.

Cons

There are missing features like reporting and export functions as well as customizable forms and email templates without need of eTrusted customer service.

AR
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Anonymous Reviewer

Verified reviewer

Cosmetics, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Ecommerce experience feedback solution

Reviewed a year ago
Pros

Easy implementation : only few month Easy to use

Cons

No customization Reporting and email notifications

SM
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Sara M.

Human Resources, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Real reviews

Reviewed 4 months ago
Pros

Finally real opinion from real customers. The page is quite easy to use, available in many languages. Shops owners can reply to customers since they can verify their company's profile. They also have a special trust mark to identify the best shops.

Cons

I did not find anything that needs to be improved.

MH
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Michael H.

Insurance, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Useful tool to improve ratings

Reviewed 7 months ago
Pros

Easy to use, automated processes, you can send users to different plattforms.

Cons

The reporting is a bit limited but new features are coming.

RT
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Rodrigo T.

Computer Software, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Muy buen software

Reviewed 4 months ago
Pros

Muy intuitivo y fácil de usar. La implementación fue sencilla y estaba muy bien documentado.

Cons

Por el momento no he encontrado nada negativo

Showing original review in Spanish. See translation

PQ
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Paula Q.

Program Development, 501-1,000 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Muy satisfecho

Reviewed 6 months ago
Pros

Hemos podido integrarlo en nuestro site tal y como queríamos a través de su API. La API está muy bien documentada y el soporte técnico que ofrecen es muy bueno.

Cons

Su “trustbadge” viene con estilos predefinidos y no es muy personalizable, pero con un poco de CSS se puede mejorar alguna cosa. Aunque el soporte técnico es muy bueno, a veces se demoran unos días en responder.

Showing original review in Spanish. See translation

BG
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Bernd G.

Insurance, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Gute Zusammenarbeit

Reviewed 8 months ago
Pros

Die Markenbekanntheit von Trusted Shops.

Cons

Es gibt keine Cons. Wir sind vollstens zufrieden.

Showing original review in German. See translation

MT
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Matthias T.

Utilities, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Einfache Bedienung

Reviewed 6 months ago

Einfaches Bedienung & Integration

Pros

Einfache Bedienbarkeit, Bewertungen nur durch Einladungen

Cons

Bisher keine Nachteile der Software erkennbar

Showing original review in German. See translation

EB
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Elena B.

Computer Software, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sitio de referencia sobre tiendas online de confianza

Reviewed 4 months ago
Pros

Te permite tener un listado de tiendas seguras dónde comprar, y la puntuación de otros usuarios sobre ella

Cons

La comunicación con ellos es un poco lenta

Showing original review in Spanish. See translation