Configio Reviews - Pros & Cons, Ratings & more

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Configio is a cloud-based platform for event management, content management, e-commerce, customer relationship management, and e-learning

Configio

Web-based

Founder & CEO

I highly recommend Configio as it is a wonderful value with truly helpful and personal customer service. I love interacting with the employees of Configio...they really care.

Assistant Director

Our staff love how simple and intuitive the system is to use. It has really been a great asset to how our program manages student enrollment.

School and Series Advisor 

I can tell he has a genuine appreciation for the product and is hands down an excellent asset My Custom Event.

Enjoyed working with staff as customer service with everyone I came into contact with was over the top. Was so exciting to see very professional software/website on my small company budget.

Administrative Assistant

From my initial inquiry to my MANY emails full of questions, My Custom Event has been extremely professional and supportive. Joe McCollum is a blessing and has saved me on many occasions.

MCE is a great product and the leadership team cares about their clients as if they were their business partners.

We were early adopters of the MCE Software and it has been a great experience for us. We use it was a store front as well as a competition management system and it has worked out great.

Assistant Race Director

They do an amazing job of listening to our needs and creating products that look and work flawlessly.

HR Event Coordinator

Had over 8,000 attended and registered for our Annual Employee Picnic and the site was very user friendly. Customer Service is excellent.

Managing Partner

Very simple to learn, easy to author content, very comprehensive features and fully integrated. I would encourage you to speak with them directly.

Owner

Customer Service is great. Always available and they help you learn how to use the software to it's fullest potential.

President

Basically MCE has streamlined our customer services and increased all revenue streams. Overall we are very happy with the software.

Executive Director

The only downside I've experienced is that there are so many features and options it can be overwhelming.

Administration

We are very happy and will start using even more of the integrated features over the coming months.

National Solutions Coordinator

If you're using or have need to use any of the other features, there's no reason not to use Configio.

E-Business Specialist

We had many obstacles to overcome and customization that was required to meet our needs. Configio was able to do just that.

Director of Education 

Started out great, but day-of service fell flat.

Software Developer

Lots of features but customizing beyond that is difficult.

Configio has really helped to create an easy streamlined registration process.  Our staff love how simple and intuitive the system is to use.  It has really been a great asset to how our program manages student enrollment.

ProjectFUN

I am not the most tech savvy person but the support staff at Configio made me feel comfortable and capable right away.  They helped me through all of my questions and got me up and running in no time.

Great Customer Support!

This software is very customizable and the staff are very willing to help you understand and get you set up and help adjust once live. 

Fabulous customer support 

 
Model Company:
Since the beginning of computers and computer support, without ANY doubt I have NEVER experienced ANYTHING like I have with My Custom Event the last 9 months! Every single call I have ever made to MCE has been taken by a "real live person" who listened and assessed my need (s), and worked efficiently beyond my expectations.  The communication skills demonstrated by this team have never been exceeded by any support team I have ever been associated with. From sales, to developers, to support ' they all have answered in harmony - regardless if it was routine support or a recent product they customized to meet our needs.
 
Model Product:
This product works like 'magic'. The 'customization' allowances are incredible. Just close your eyes and imagine what you need, and they find a way. The product is unbelievably reliable while being 'fluid' in its development. These folks at MCE understand you can't ride a bike sitting still. Without a doubt, they have this product ahead of the curve. I predict they are in for a long successful ride.
 
 
Sincerely,
 
Matthew Nail
256-214-1988


Outrageously Model Product by an Outrageously Model Company !

Best customer support I have EVER experienced bar none! Configio formerly MyCustomEvents is a sometimes overwhelming solution which once learned can kill 50 birds with just one stone. Would I buy it knowing everything i know today? Yes. I find myself wanting to play with it even if I have nothing scheduled to use it for. Every time I log back in I discover some feature that I didn't know exists. As a developer I can respect the work that went into creating such a flexible and expansive solution. My tip to you is if you need a product like this trust in their support team. Take the plunge and let them walk you though everything until you feel comfortable. It's complicated at times but once your brain is trained to works like the Configio team you will find yourself really zipping through the product to implement some pretty cool variations of your products. It's not WordPress (thankfully) and it's not eCommerce or Amazon. It's a great upper mid-tier system. This means it's perfect for almost any business. 

Large BANG medium buck.

Tired of the 'big boys' and ever-diminishing customer support? We were. Based on the ratings on this site and initial interactions with the My Custom Event team, my organization uses this software exclusively for event registration and management, and couldn't be happier. The flexibility, reliability, customization features and stability of their product is matched by their superior customer support. We will caution that the product would likely not be easy to deploy without guidance (not immediately intuitive) but customer support and training is so good we were up and running and able to troubleshoot simple issues in a very short time frame. Our training contact was extraordinarily responsive to our needs and acted as a hands-on team member leading up to our first registration 'go-live'.  As of the date of this review, we do not have a single complaint from our registrants about the interface or its functionality.  We will absolutely continue with the company and recommend you do the same!

seasoned planners love this product!

My company was looking for an LMS system that would allow greater control and flexibility when handling employee training and the Configio system was the perfect fit.  It has given us the ability to assign, review and control all levels of course training that we do within the company.

Configio LMS System

We are an event-based franchise organization and we found My Custom Event after having worked with several other CRM/registration systems in the past that were very limiting.  We love the customization options available and their development team regularly releases impactful updates to the system.   We have also  worked in collaboration with their development team to build  a number of custom features based on the needs of our franchisees which is a huge plus that we have never been able to do with any of our previous systems.

The one critique I have is that the system is very power and has tons of features and therefore can be daunting for our less technically-inclined franchise owners to navigate.  With that said, their support team is very knowledgeable and responsive.   We regularly get positive feedback from our franchisees about the support they receive which is extremely important to us as a franchisor.

We are very happy with My Custom Event and highly recommend it!

Powerful System - Great Customer Support!

There are many more features and customizations than I expected for the price - and customer service has been perhaps the best I've ever experienced.  Before going with super expensive alternatives, I strongly consider trying this option first.

Great value - happy to have made the decision to go with Configio

I am so grateful to have come across My Custom Event. From my initial inquiry to my MANY emails full of questions, My Custom Event has been extremely professional and supportive. 
Joe McCollum is a blessing and has saved me on many occasions. He is extremely knowledgeable and is always willing to help. He never makes me feel like I'm a bother (I am!) and goes the extra distance with every question - no matter how big or small.

The 4 stars I gave for ease of use would likely be 5, but I have yet to take MCE up on their offer for additional training due to just being so busy in a new job. I have plans to get the training in August and will likely want to change my review to 5 stars all across the board!

If you are seeking a registration program to simplify your life, don't hesitate! There is no intimidation factor here, as the staff will walk you through everything and support you all the way!

My Custom Event, and Joe McCollum in particular, have made my job so much easier!

I have been with Configio Software  for three years, and each year the customer support and software development teams work diligently to make the software more user friendly to our customers. Support is ALWAYS available (even when we are in the heat of an issue at 8AM EST) and are always friendly in their replies. I feel like Configio values the company that I work for, and that I have developed a good working relationship with them. 

The software itself has served all of our camp needs, and you better believe we've requested some complicated items! (Like a scheduling process for 200 campers ONLINE!) 

Configio has allowed us to go completely paperless with our registration and I am looking forward to growing with them as our camps expand in the future. 

Customer support deserves 10+!

I'm in progress of rolling out Configio for my business and I'm very impressed so far.  There are few flaws and the system is well-designed.  I'm excited to put it in front of my customers! 

In Progress

We've been using the product for 3 years to manage our online registration for leagues, tournaments, camps and special events.  The features and capabilities seem endless.  The customer service team is very helpful and friendly. They answer my questions and help me find the solutions I need within their program.  (It's great getting to speak to a live person.)
The software handles my small and large events well and I don't foresee outgrowing its capabilities.
The only downside I've experienced is that there are so many features and options it can be overwhelming.  However, whenever I've needed an additional feature, they already have it integrated and their support staff train me on how to use it.

Super Online Registration and Event Management Software

We love having the ability to control the functions of our website. We really appreciate the great customer support as well!

Perfect option for a small non-profit 

Pros: user friendly, help videos are a nice feature, customer service is A+++++ as they are always super friendly, available and accessible to assist with anything, the staff are always willing to create something new or modify original reports to suit our needs

Cons: the look of the software on the customer facing side is a bit outdated, some of the html coding is tricky when it comes to importing newer, updated codes

You cannot ask for a better company. I very strongly recommend My Custom Event!

We use accounts, email messages, discounts, products, etc. for our students at our rally school.

had over 8,000 attended and registered for our Annual Employee Picnic and the site was very user friendly. Customer Service is excellent!!

Excellent Service for Children's Hospital of WI Employee Picnic Registration 

We are completely satisfied with every aspect of our dealings with My Custom Event. 

The people are very knowledgeable, friendly, and make needed changes much faster than I would have expected. The above comments have carried through since day one and we've been using them for several years now.

I have no negative comments to add to this note, we are very happy with the relationship we have and the service we have received with MCE.

We have no complaints at all on any aspect of our dealings with the personnel nor the products.

This software and the tech team behind it is versatile and flexible.  The software can be customized to meet the needs of the user and if the customer needs assistance in setting up an event to make it work properly, the IT team will walk you through it.  The reports that can be created and modified to meet the needs of the client are pretty in-depth and I have not had the opportunity to take full advantage of the possibilities.

SweyoTigger

I have used My Custom Event for 3 years to sell tickets to my classes as well as sell tickets to events that my wine business hosts. The site is easy to set up an event and has far more features than I need to use. I appreciate how the company is always looking for improvements and is adding new features. I would highly recommend My Custom Event for any of your event and product sales needs. 

Excellent event ticket system

We signed on with MCE a couple of years ago after an extensive search for a company that could provide customization to meet our unique scheduling and registration needs. MCE has been an incredible business partner. They listened carefully to our needs, brainstormed, created and provided the best support and customer service we have experienced. 

MCE has worked with us to provide a customized interface that meets our unique scheduling needs. 

Very happy with our website and the awesome customer service that is always provided.

Very Happy With My Custom Event

I have worked with pretty much all the event software out there, My Custom Event provides an excellent product. Their team is extremely knowledgeable and is more than willing to customize their product to meet your specific event needs.  Customer Service team is always on it and responds quickly to get your problems solved.

Great Event Management Software

My Custom Event took our events to the next level

The tool is very flexible and allowed our Events, Team, to consolidate all of their events from CVENT and Constant Contact/EventSpot into 1 tool thus allowing us to save money and obtain the feature/functionality required for the 50+ events that we host a year.

Flexible tool for managing large number of Unique events

MCE is always quick to respond to questions and client needs. The support structure and their ability to assist via multiple faucets serves the client in an expeditious and user friendly matter.

Great Customer Service!!

Director of Education

Started out great, but day-of service fell flat

Mary:                                                  Hi, this is Mary, I am Director of Education. I'm giving a four out of five star review for Expo Logic. For more reviews, click below.
                                                       My association uses Expo Logic for a few virtual conferences over the course of the pandemic, over the last two years.
                                                       The thing I like most about Expo Logic is the virtual reality feel of the platform and the extremely awesome customer service at the front-end of building out a conference. Their project managers are extremely hands-on and very supportive, and made sure that every detail was accounted for.
                                                       The one fault with Expo Logic, that brought them down from five stars to four, for me, was the day-of tech support. They did not have the best tech support for our event, which resulted in attendees scrambling and calling the association staff, trying to get signed into the platform. It was a struggle and a headache, and I definitely could have used better onsite, virtually, tech support from them.

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