EventBank Features

EventBank

All-in-one Event & Membership Management Software Solutions

4.58/5 (59 reviews)

EventBank Feature Summary

  • Automated membership applications
  • Attendance management
  • Conference / seminars
  • CRM
  • Client / customer databse management
  • Customizable reporting
  • Payment processing & tracking
  • Event management
  • Finance and payment handling
  • Manage invoices and delivery receipts
  • Streamline event promotions
  • Registration and attendance management
  • Email & newsletter subscriptions
  • PayPal integrations
  • Event website builder
  • Targeted email campaigns
  • Ticketing
  • Guest list management
  • Email marketing
  • Customizable email templates
  • Event scheduling
  • Social promotion
  • ROI tracking
  • Personalize engagement with guests

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Competitor Feature Comparison

A/B Testing
API
Access Control
Activity Dashboard
Activity Tracking
Application Integration
Applications Management
Attendance Management
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Conferencing
Contact Database
Contact History
Contact Management
Conversion Tracking
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop Interface
Drip Marketing
Electronic Payments
Electronic Submission
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Templates
Engagement Analytics
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Financial Management
Forms Management
Invoice Management
Invoice Processing
Landing Page Templates
Mailing List Management
Member Account Access
Mobile Integration
Multi-Campaign
Newsletter Management
Personalized Profiles
Pro Forma Invoices
Promotions Management
ROI Analytics
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Updates
Receipt Management
Records Management
Registration Management
Reporting & Statistics
SEO Management
SSL Security
Sales Reporting
Search Functionality
Secure Login
Social Advertising
Social Media Integration
Social Network Marketing
Subscription Management
Support Ticket Management
Template Management
Third Party Integration
Transaction History
URL Customization
User Management
Visitor Registration
Web Analytics
Web Forms
Website Integration
Website Management
Widgets
Workflow Management
Learn moreCompare App
A/B Testing
API
Access Control
Activity Dashboard
Activity Tracking
Application Integration
Applications Management
Attendance Management
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Conferencing
Contact Database
Contact History
Contact Management
Conversion Tracking
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop Interface
Drip Marketing
Electronic Payments
Electronic Submission
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Templates
Engagement Analytics
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Financial Management
Forms Management
Invoice Management
Invoice Processing
Landing Page Templates
Mailing List Management
Member Account Access
Mobile Integration
Multi-Campaign
Newsletter Management
Personalized Profiles
Pro Forma Invoices
Promotions Management
ROI Analytics
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Updates
Receipt Management
Records Management
Registration Management
Reporting & Statistics
SEO Management
SSL Security
Sales Reporting
Search Functionality
Secure Login
Social Advertising
Social Media Integration
Social Network Marketing
Subscription Management
Support Ticket Management
Template Management
Third Party Integration
Transaction History
URL Customization
User Management
Visitor Registration
Web Analytics
Web Forms
Website Integration
Website Management
Widgets
Workflow Management
Visit WebsiteCompare App
A/B Testing
API
Access Control
Activity Dashboard
Activity Tracking
Application Integration
Applications Management
Attendance Management
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Conferencing
Contact Database
Contact History
Contact Management
Conversion Tracking
Credit Card Integration
Credit Card Processing
Custom Fields
Custom Forms
Custom Landing Pages
Customer Database
Customer Segmentation
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop Interface
Drip Marketing
Electronic Payments
Electronic Submission
Email Distribution
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Templates
Engagement Analytics
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Financial Management
Forms Management
Invoice Management
Invoice Processing
Landing Page Templates
Mailing List Management
Member Account Access
Mobile Integration
Multi-Campaign
Newsletter Management
Personalized Profiles
Pro Forma Invoices
Promotions Management
ROI Analytics
Real Time Analytics
Real Time Monitoring
Real Time Notifications
Real Time Updates
Receipt Management
Records Management
Registration Management
Reporting & Statistics
SEO Management
SSL Security
Sales Reporting
Search Functionality
Secure Login
Social Advertising
Social Media Integration
Social Network Marketing
Subscription Management
Support Ticket Management
Template Management
Third Party Integration
Transaction History
URL Customization
User Management
Visitor Registration
Web Analytics
Web Forms
Website Integration
Website Management
Widgets
Workflow Management
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Mobile apps

iOS App


0 reviews

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Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


6 reviews

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EventBank Feature Reviews

25 reviewers had the following to say about EventBank's features:

Marian Danko

Perfectly fits China market. All-in-one solution for CRM, email marketing and event management.

2017-06-27

Pros

Event management, CRM, email marketing, engagement solution, event website builder, mobile check-in, most popular online payments, integration with WeChat.

Cons

Some event website and email marketing templates can be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anna Romagnoli

Great tool for Chambers of Commerce

2018-10-03

Our Chamber has been using Eventbank for almost 2 years now and we are able to provide a much more professional service to our Members and to keep better track of new leads and our guests.

Pros

It is an all-in-one software: Events Management, Membership Management, Database recording

Cons

Automatic messaging should be more customizable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeffers Miruka

Getting better each day

2019-08-06

Helping me by a click of a button to reach my members

Pros

- I love this product's interface that's much easy to use by novices - I like the customization options, especially the drag-n-drop - The product is quite easy to move around - I love the versatility of the product - I love the tracking ability of emails

Cons

- Am not able to send email to a member through right-clicking - Improve customizable payment options to allow a primary registrant to pay less for a secondary registrant - Limited RTF options when composing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rachel Chen

Empower Your Events with Eventbank

2017-03-08

By providing many ready-to-use templates, the software allows us to plan and promote our events online over in a short time.

Pros

Easy-to-use Templates, Online Payment, Management Android/IOS Apps, Email Campaigns.

Cons

Level of Customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Margaret Kan

Great Platform easy to use especially for bilingual use

2017-03-16

We still need to learn to fully utilize the CRM functions.

Pros

UI is good; adapted to different markets (e.g. included WeChat, the most important social/mobile platform in China); easy to use

Cons

Nothing. It's all good so far :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering EventBank

Nothing at the moment. Good software needs to be smooth and easy to use. Eventbank is good that way.

Source: Capterra
Helpful?   Yes   No
Read more
Mohanraj Selvarajoo

Robust, reliable and user friendly.

2017-06-19

Pros

Dashboard & filter features are also useful for real time analysis.

Cons

Users have to contact the support manager for answers on "how to ". The payment gateway for Credit Card payment is hefty

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from EventBank


Hi Mohan,

Thank you for submitting the review and for your honest feedback.

Customer satisfaction is our highest priority, thus your comment about our Customer Support has surprised us and we don't take it lightly. I think you might be not aware of our extensive, easy-to-use Helpdesk where we have on-boarding and support materials together with on-demand videos and how-to articles with more training materials coming out soon! Contact our Customer Success Team for the access.

Hope this helps.

Best regards,

Oliver

Read more
Van McLean Robles

Streamlining registration and membership

2019-10-22

- Very responsive team. - Great after-sales assistance

Pros

- We've been using a number of marketing platforms - ACT, MailChimp, Akubo - Attendees details are not synchronized with the database, - Manual event check-in

Cons

It would be great if Interface, columns will be customizable 5.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Roth

EventBank as a great software for event management

2019-02-27

We didn't use it as Membership Management Software

Pros

Offers many automatic functions like ticket sale, payment and confirmation, as well as email reminders to participants.

Cons

The complexity tested the limits of the software in terms of flexibility and customization. Not possible to show more than one venue.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Pamela Gordon

Using EventBank Resource

2019-07-10

The membership management software allow makes it easy to track a members payments, activities, contact details and market to a member.

Pros

It's really easy to use makes you feel like an expert.

Cons

I have not had any issues with the resource to like anything least about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Raphaela Matias

Excellent Event Management Tool

2019-08-13

I was able to do lead generation, creation of report is made possible to justify post event reports.

Pros

The fact that it can be shared to social media sites makes it even more helpful to create leads for events.

Cons

Downside would be that it has bug issues during the time I was using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Entertainment company, myself only employees)

I got through my first event and realized I needed a different platform once completed

2019-06-28

My overall experience was much better than my previous with using other softwares my only gripe was what i mentioned above. If those 4 issues can be fixed then I'd say it's a great platform but for now I'm going to be finding another option.

Pros

Somewhat customizable. Check in was standard.

Cons

1. The top con on my list would be the payout process. Being that my events function based on ticket sales it's important that I have access to funds more frequently then twice per month. Other ticketing systems will pay you out every few days. I ran in to an issue where I needed to pay my instructors, venue and other staff but didn't have the funds available, so I had to front the money out of my own pocket. 2. The Finance Department is based in Asia therefore I would get replies regarding my concerns late in the evening rather than in the day during American business hours. 3. Ran in to some glitches with attendees not receiving their confirmations. 4. Couldn't figure out how to bring on team members to help check people in without revealing full financials. Volunteers or independent contracts hired shouldn't have the ability to view this info. Unless i missed something?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from EventBank


Thank you for your review and honest feedback.

Customer satisfaction is our highest priority at EventBank, and we are taking your review with the utmost seriousness and have already put in future updates and plan to improve customer experience with the product and services we provide.

You'll be pleased to find that we do have an option available to create temporary profiles so that volunteers and independent contractors can check people in to events without having access to your entire account. In addition, we strive to consistently improve our software to make it more user-friendly as well as regular updates to our EventBank HelpDesk with new documentation, content, and tutorials on the EventBank platform.

We have dedicated Customer Success Managers around the world, servicing all time zones, so that you are able to receive a response to your questions or concerns whenever you need.

We sincerely hope that you'll consider using EventBank for your upcoming events again.

Brian

Read more
Shawna Zhang

Great event software

2017-04-05

Nice event software. I had very good experience of using Eventbank for about a year now. It helps to manage the events and registrations easily. The staff is also great - whenever you had a question, they just happily offered to help. Great team!

Pros

Registrations and their tracking are customizable and working seamlessly too.

Cons

Just some small details - like the map of the location of the event sometimes wasn't displaying properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering EventBank

Try it out!

Source: Capterra
Helpful?   Yes   No
Read more
Kassy Pajarillo

Management within fingertips

2019-09-13

Pros

It's all around ease and integration. And, everything is functional and easy to plug and play details

Cons

Website design needs a little bit more beautification but minor feedback :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Graham Norris

Very effective platform, with more to come

2017-03-08

It also helps us collect a lot of data about the effectiveness of campaigns. Database management has been the biggest struggle, but their customer service is very responsive and, despite some hiccups, it is now handling new memberships and renewals well.

Pros

The look and feel, and the potential to manipulate the data.

Cons

It has been a struggle to iron out the complications in the CRM, but it gets better all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering EventBank

It offers a lot of functionality, and they add a lot of functionality, so you'll need to keep playing with it to understand all that it can do.

Source: Capterra
Helpful?   Yes   No
Read more
Martina Healy

Eventbank were our ticketing partner for the 2018 St Patrick's Day Irish Ball

2018-04-24

The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.

Pros

The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.

Cons

This is an event specific con as creation of individual tickets is a very easy process

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from EventBank


Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!

Read more
Icu Marwati

We are happy with the improvement the team has made to facilitate our organisation needs

2018-06-05

Having a smart data and easier facility to manage the event registration and campaign

Pros

We so far really appreciate Its feature for easy registration flow.

Cons

Interface of membership.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
andrea varotto

Membership-based CRM with a lot of customization options

2017-06-14

Pros

It has a lot of different features that you can customize according to the need of your organization so that it can fit different purposes (event management, membership management, CRM, email marketing)

Cons

Some minor things, but those are always improved with the help of Customer Success Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Mohan Rajamani

A complete End to end events and membership management platform

2019-03-19

By far, that remains the most crucial success factor for any large scale deployment of the best of the best ERP or CRM or any software tool for that matter and that remains the key attribute of Event bank.

Pros

- You dont have to have the headache of managing several platforms viz. mailchimp, a CRM and an ERP module with disjoined data which makes no sense.

Cons

That siad, I guess an easier and robust payment gateway would have certainly been of great help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthieu Bodin

Productive now that we have Eventbank

2017-03-11

Sharing on social media and their payment methods are all smooth and straightforward.

Pros

Sharing on social media and their payment methods are all smooth and straightforward.

Cons

They could provide more analytics, drive some traffic from their own audience and offer more features to design their event pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering EventBank

Go for it, absolutely worth switching from the existing players in the market

Source: Capterra
Helpful?   Yes   No
Read more
Edward Ornelas

Modern Cloud Software for Membership Driven Organizations

2019-07-18

My overall experience has been extremely pleasing and time saving.

Pros

From CRM, Event Management, Social Engagement, Email Marketing Campaigns, Invoicing, Membership Management & Financing, this software enables you run your business effectively and efficiently.

Cons

My dislikes are minor (i.e. more member to member engagement features)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Antonette Mendoza

Solid Chamber Management Software

2019-08-27

Overall, the experience with EventBank has been largely positive and we hope that EventBank continues to listen to customer feedback and comments in order to facilitate continuous product development.

Pros

The software focuses on providing many of the functions that a chamber of commerce requires, especially for events management and CRM.

Cons

While EventBank provides for many of the chamber's needs, one of the challenges has been certain levels of customization, such as for the finance module, in order to comply with local laws.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron See

Ideal for Chambers and membership organisations

2019-08-07

Once familiar, is rather intuitive. Customer support has been very helpful throughout.

Pros

A good all in one CRM, event and comms platform.

Cons

When importing new members to company memberships.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Carol Chen

EventBank is super helpful for our event. We would like to work with EventBank again in the future.

2017-09-12

Pros

Convinence for customers from everywhere.

Cons

There are some points may improve, 1. which coupons customers used, if we can track more details 2. some times people dont receive confirmation emails (not big deals) maybe its their email server problem 3. the wechat payment method didnt direct to wechat, just a qr code bit confuse

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Camden Hauge

A great event management app, CRM, membership-based management, etc.

2017-12-19

Pros

-One of the best all-in-one solution -Amazing features (CRM, membership management) -Super easy check-in process

Cons

Our guests sometimes receive the email in their spam folders and we would have to ask them to check their email often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Petros Djakouris

Easy to set up, excellent customer service. Highly recommended for events/CRM strategy and more.

2018-07-26

Pros

Seamless and customizable excel sheets for attendees information makes CRM simple and enjoyable.

Cons

Nothing negative to say! This was our free trial, looking forward to using the software again in future events.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more