EventBank Features

EventBank

All-in-one Event & Membership Management Software Solutions

4.69/5 (32 reviews)

EventBank Feature Summary

  • Automated membership applications
  • Attendance management
  • Conference / seminars
  • CRM
  • Client / customer databse management
  • Customizable reporting
  • Email marketing
  • Payment processing & tracking
  • Customizable email templates
  • Event management
  • Event scheduling
  • Finance and payment handling
  • Manage invoices and delivery receipts
  • Guest list management
  • Targeted email campaigns
  • Personalize engagement with guests
  • Streamline event promotions
  • Registration and attendance management
  • ROI tracking
  • Social promotion
  • Email & newsletter subscriptions
  • PayPal integrations
  • Ticketing
  • Event website builder

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (287 other apps)
Activity Dashboard (153 other apps)
Activity Tracking (106 other apps)
Automatic Notifications (141 other apps)
Automatic Reminders (139 other apps)
CRM Integration (101 other apps)
Calendar Management (133 other apps)
Contact Database (100 other apps)
Custom Fields (112 other apps)
Customer Database (106 other apps)
Customizable Branding (134 other apps)
Customizable Reporting (118 other apps)
Customizable Templates (113 other apps)
Data Import/Export (133 other apps)
Electronic Payments (105 other apps)
Email Integration (131 other apps)
Mobile Integration (108 other apps)
Reporting & Statistics (138 other apps)
Social Media Integration (118 other apps)
Third Party Integration (145 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


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Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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EventBank Feature Reviews

25 reviewers had the following to say about EventBank's features:

Marian Danko

Perfectly fits China market. All-in-one solution for CRM, email marketing and event management.

2017-06-27

Pros

Event management, CRM, email marketing, engagement solution, event website builder, mobile check-in, most popular online payments, integration with WeChat.

Cons

Some event website and email marketing templates can be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Rachel Chen

Empower Your Events with Eventbank

2017-03-08

By providing many ready-to-use templates, the software allows us to plan and promote our events online over in a short time.

Pros

Easy-to-use Templates, Online Payment, Management Android/IOS Apps, Email Campaigns.

Cons

Level of Customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Margaret Kan

Great Platform easy to use especially for bilingual use

2017-03-16

The China team has been very supportive in the whole process. Payment was also very smooth.

Pros

UI is good; adapted to different markets (e.g. included WeChat, the most important social/mobile platform in China); easy to use

Cons

Nothing. It's all good so far :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering EventBank

Nothing at the moment. Good software needs to be smooth and easy to use. Eventbank is good that way.

Source: Capterra
Helpful?   Yes   No
Read more
Mohanraj Selvarajoo

Robust, reliable and user friendly.

2017-06-19

Pros

Campaign and Event management features are absolutely easy to use with ready templates. Dashboard & filter features are also useful for real time analysis.

Cons

Users have to contact the support manager for answers on "how to ". The payment gateway for Credit Card payment is hefty

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from EventBank


Hi Mohan,

Thank you for submitting the review and for your honest feedback.

Customer satisfaction is our highest priority, thus your comment about our Customer Support has surprised us and we don't take it lightly. I think you might be not aware of our extensive, easy-to-use Helpdesk where we have on-boarding and support materials together with on-demand videos and how-to articles with more training materials coming out soon! Contact our Customer Success Team for the access.

Hope this helps.

Best regards,

Oliver

Read more
Shawna Zhang

Great event software

2017-04-05

Nice event software. I had very good experience of using Eventbank for about a year now. It helps to manage the events and registrations easily. The staff is also great - whenever you had a question, they just happily offered to help. Great team!

Pros

Registrations and their tracking are customizable and working seamlessly too.

Cons

Just some small details - like the map of the location of the event sometimes wasn't displaying properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering EventBank

Try it out!

Source: Capterra
Helpful?   Yes   No
Read more
Graham Norris

Very effective platform, with more to come

2017-03-08

It also helps us collect a lot of data about the effectiveness of campaigns. Database management has been the biggest struggle, but their customer service is very responsive and, despite some hiccups, it is now handling new memberships and renewals well.

Pros

The look and feel, and the potential to manipulate the data.

Cons

It has been a struggle to iron out the complications in the CRM, but it gets better all the time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering EventBank

It offers a lot of functionality, and they add a lot of functionality, so you'll need to keep playing with it to understand all that it can do.

Source: Capterra
Helpful?   Yes   No
Read more
Martina Healy

Eventbank were our ticketing partner for the 2018 St Patrick's Day Irish Ball

2018-04-24

The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.

Pros

The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.

Cons

This is an event specific con as creation of individual tickets is a very easy process

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from EventBank


Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!

Read more
andrea varotto

Membership-based CRM with a lot of customization options

2017-06-14

Pros

It has a lot of different features that you can customize according to the need of your organization so that it can fit different purposes (event management, membership management, CRM, email marketing)

Cons

Some minor things, but those are always improved with the help of Customer Success Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tanya Kostova

EventBank helps us run our events more efficiently.

2018-04-03

Pros

EventBank event management platform allowed us to be more efficient in distributing information about our events, approving attendees and streamlining the check-in process during the event. The CRM function is a convenient way to manage our email database and structure communication campaigns.

Cons

We are satisfied with the EventBank features we utilize at the moment - there are no specific "cons" that come to mind so far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Matthieu Bodin

Productive now that we have Eventbank

2017-03-11

Sharing on social media and their payment methods are all smooth and straightforward.

Pros

Sharing on social media and their payment methods are all smooth and straightforward.

Cons

They could provide more analytics, drive some traffic from their own audience and offer more features to design their event pages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering EventBank

Go for it, absolutely worth switching from the existing players in the market

Source: Capterra
Helpful?   Yes   No
Read more
Icu Marwati

We are happy with the improvement the team has made to facilitate our organisation needs

2018-06-05

Having a smart data and easier facility to manage the event registration and campaign

Pros

We so far really appreciate Its feature for easy registration flow.

Cons

Interface of membership.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Carol Chen

EventBank is super helpful for our event. We would like to work with EventBank again in the future.

2017-09-12

Pros

Convinence for customers from everywhere.

Cons

There are some points may improve, 1. which coupons customers used, if we can track more details 2. some times people dont receive confirmation emails (not big deals) maybe its their email server problem 3. the wechat payment method didnt direct to wechat, just a qr code bit confuse

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Petros Djakouris

Easy to set up, excellent customer service. Highly recommended for events/CRM strategy and more.

2018-07-26

Pros

Seamless and customizable excel sheets for attendees information makes CRM simple and enjoyable.

Cons

Nothing negative to say! This was our free trial, looking forward to using the software again in future events.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Camden Hauge

A great event management app, CRM, membership-based management, etc.

2017-12-19

Pros

-One of the best all-in-one solution -Amazing features (CRM, membership management) -Super easy check-in process

Cons

Our guests sometimes receive the email in their spam folders and we would have to ask them to check their email often.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Papatsorn Krunggratoke

As a chamber of commerce, EventBank really helps us moving forward, especially with its application.

2018-02-08

Pros

It links CRM with event managment, membership and broadcast platform, making members tracking become easier and lessen double tasks in the past when the mentioned 3 platform are seperate softwares.

Cons

There are too many notifications sending out when adjustment/update has been made.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Cristina Marcano Lárez  (CrismarlaCoach)

The event is large or very small? with EventBank it does not matter.

2018-05-30

I study it with my students as a tool of knowledge in the subject Management and Organization of Events of the Hospitality Career of my university.

Pros

It makes it very quick and easy to sell tickets for an event, as well as the creation and consultation of the financial reports that are generated from those sales.

Cons

I am studying it with my students and I still have not found any aspect that can be said is not suitable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Olivia Mok

It helps the way we engage with our guests and saves us more time with check-in

2017-12-19

Pros

-great team behind customer service -good support from the finance team -one of the best event management apps out there - time efficient when it comes to transferring payment to our bank account -makes check-in easier

Cons

Some guests had problems when they tried to purchase their tickets. Some had trouble finding the ticket or with registering their full info.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stuart Farwell

Good all-in-one platform for event professionals

2018-04-16

Pros

I found that it's really easy to design and build a custom event webpage.

Cons

I don't have many complaints about this platform but I would like to see more features designed to help encourage and increase event attendee engagement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Madeleine Madeleine

Eventbank is the best all-in-one solution! EB has amazing features like CRM, Event Management, etc.

2017-06-28

Pros

Available on Mobile Phone (Apps) 5.

Cons

Sometimes the detailed information of the checking in status isn't synchronize. So it creates confusion on how many people have actually checked-in or not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Carol Rafferty

Indispensable in China

2017-03-26

Yale Center Beijing hosted hundreds of events and managed tens and thousands of contacts using this platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Brecht Timmermans

Excellent All-in-One Platform to manage Events, Memberships, CRM, Email Marketing and Finance

2017-10-18

Pros

As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time.

Cons

EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aisling McCaffrey

Good vision, good care of customers, good product

2017-03-08

Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money.

Pros

UX, Ease of use

Cons

No HTML functions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering EventBank

If you really can't figure out how to accomplish what you want with this product, ask the support team. They're really helpful.

Source: Capterra
Helpful?   Yes   No
Read more
Paige J.

Easy-to-use event management tool with great support

2018-05-15

Efficiency, happy attendees, professional look.

Pros

It is very intuitive and easy-to-use, and we can create great looking professional event websites with registration, payments, community features, and other information we need to display.

Cons

Our event pages are bi-lingual - both English and Chinese, and sometimes the Chinese version of the website is not super intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Elisa Sauliner

Organizing our events is much faster

2018-04-17

Pros

It's very easy to create events and we can do it all just using EventBank- we don't need other solutions as email marketing and Crm are all included.

Cons

French language and support in French language would be nice to have, but so far we managed. Other than that no cons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Jaclyn Skidmore

Great product that has made event management easier.

2018-02-02

Pros

It's also allowed me to easily gather data and compare attendees across events.

Cons

Accessibility for visually-impaired users is lacking (but is in the works), and it sometimes glitches on when the app is used on the iPad.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more