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FareHarbor vs Ticket Tailor Comparison

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Overview

Category Leaders

FareHarbor provides industry-leading online ticketing and booking solutions for tours, activities, attractions, and events....

Category Leaders

Sell tickets online with Ticket Tailor - an event ticketing platform famous for low fees, a simple to use and feature rich...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0.01

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0.26

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

1.1K

5

4

3

2

1

931

139

20

4

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.9

449

5

4

3

2

1

389

56

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Probably the best thing about Fareharbor is the absolutely fantastic support. When you need to do or change something, all you need to do is ask and the support team will have it done very quickly.
They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.
So far I really appreciate the help offered by those assigned to help set up our company w/a new reservation system that we hope will be much more user friendly for both us and our customers.

Pros

Super easy to use and the customer support team are always super prompt, friendly and incredibly helpful.
I was super excited about how easy it was to set up an event. And the user friendly website.
I like Ticket tailor a lot, i was recommended it originally, i have subsequently recommended it too. It makes selling tickets easy, and i like that.

Cons

Also the fact there were so many small mistakes when buiding it, (we've had to ask to fix the same mistake more than one time because one thing got solved but created another problem).
The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up.
I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong.

Cons

Now the broadcast feature has been introduced that has added the missing communication link.
I did miss the button that allowed for multiple events of the same nature initially.
The check in mobile app on tazotik is clunky and can fail.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features67
  • API
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Attendance Management
  • Attendee Segmentation
  • Attendee Tracking
  • Automated Scheduling
  • Badge Printing
  • Barcode/Ticket Scanning
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Central Reservation System
  • Channel Management
  • Concessions Management
  • Conferences/Conventions
  • Confirmation/Reminders
  • Contact Management
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Exhibit/Vendor Management
  • Floor Plans & Maps
  • GDS/OTA Integration
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • Guest List Management
  • Guest List Search
  • Inventory Management
  • Invoice Management
  • Kiosk Ticketing
  • Mobile Access
  • Mobile Ticketing
  • Multi-Currency
  • Multi-Day Booking
  • Multi-Event
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Onsite Ticketing
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Print-at-Home
  • Promotions Management
  • QR Codes
  • Rate Management
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Resource Management
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Season Tickets
  • Seating Map
  • Self Check-In/Check-Out
  • Social Media Integration
  • Social Promotion
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Booking
  • Third-Party Integrations
  • Ticket Brokering
  • Ticket Reservations
  • Ticketing
  • User Management
  • Vendor Management
  • Wait List Management
  • Waiver Management
  • Website Integration
  • Website Management
  • Weddings/Parties
  • Total features76
  • API
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Attendance Management
  • Attendee Segmentation
  • Attendee Tracking
  • Automated Scheduling
  • Badge Printing
  • Barcode/Ticket Scanning
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Central Reservation System
  • Channel Management
  • Concessions Management
  • Conferences/Conventions
  • Confirmation/Reminders
  • Contact Management
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Registration
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Exhibit/Vendor Management
  • Floor Plans & Maps
  • GDS/OTA Integration
  • Group Registration
  • Group Reservations
  • Group Scheduling
  • Guest List Management
  • Guest List Search
  • Inventory Management
  • Invoice Management
  • Kiosk Ticketing
  • Mobile Access
  • Mobile Ticketing
  • Multi-Currency
  • Multi-Day Booking
  • Multi-Event
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Registration
  • Onsite Ticketing
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Print-at-Home
  • Promotions Management
  • QR Codes
  • Rate Management
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Refund Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Resource Management
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Season Tickets
  • Seating Map
  • Self Check-In/Check-Out
  • Social Media Integration
  • Social Promotion
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Booking
  • Third-Party Integrations
  • Ticket Brokering
  • Ticket Reservations
  • Ticketing
  • User Management
  • Vendor Management
  • Wait List Management
  • Waiver Management
  • Website Integration
  • Website Management
  • Weddings/Parties

Integrations

  • Total integrations18
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations21
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

AR
AvatarImg

Verified reviewer

Hospitality, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

Great reservation software

Reviewed 6 years ago

I’ve used it for online ticket booking and it’s worked great.

Pros

This reservation software is much easier to use and offers more features than similar software that I’ve used in the past.

Cons

It’s so easy to check booking stats that you’re tempted to check it at an time, even if your not at work.

Vendor response

Thanks so much for your review and partnership! In addition to the ease of use, we hope you've been able to take advantage of our features and services to grow your business! If you ever have questions, please do not hesitate to reach out to our 24/7 support!

PT
AvatarImg

Peterson T.

Leisure, Travel & Tourism, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

Attentive, Professional, and Supremely Competent

Reviewed a year ago

My old system was a "square peg in a round hole". The FareHarbor system feels tailor-made for my business. Just exactly what I needed!

Pros

It is a system that is a great fit for my small charter / tour operation.

Cons

For some of the functions there are a lot of critical steps that can trip me up sometimes.

ZM
AvatarImg

Zsolt M.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

FareHarbor logo

FareHarbor

Easy to manage online bookings

Reviewed 2 years ago
Pros

Easy to use the admin site and works well with the ticket or group-based sales model as well.

Cons

A high % of fee needs to be paid by the customer, which can push customers to buy ticket on other sites.

AM
AvatarImg

Alexandra M.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

Unique product

Reviewed 8 years ago

This product is very unique, I've used various ticket managers throughout the travel/tour industry and I found this software to be very efficient, effective and professional.

Pros

This software keeps everything organized and precise. The software has a lot of safeguards and keeps your account up to date, all the customer orders are labeled and easy to read. Guests and hotel personnel can navigate through it quicker, this software is definitely user friendly. I also like the sync option with Trip Advisor, it helps our guests provide more reviews.

Cons

The calendar can be interchangeable but when you go into the tour tab, it will only show you one tour at at time. Also, when the tour links appear on social media, the link is not personalized, instead it gives you a Fareharbor company logo with the word free across it.

BD
AvatarImg

Bonnie D.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

patient, helpful customer service

Reviewed 9 years ago

Pros: Easy acess for customers. Very nice people at customer service. Helpful, and now have other marketing programs I'm interested in. cons: very slow refund to ticket buyers for canceled shows

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Bonnie, Thanks for writing us a review! We have a lot of exciting things happening now at FareHarbor, so if you're interested in chatting with us about marketing (or any other topics!), feel free to call us anytime! I will follow up via email about refunds. Thank you! Lauren

DH
AvatarImg

Donald H.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

FareHarbor logo

FareHarbor

Positive

Reviewed 7 years ago
Pros

Cost of the software is what I like the best. Thought it would be an issue for customers to pay the per ticket fees, but that doesn't seem to be the case.

Cons

Reports not detailed enough. We have a difficult time trying to see when deposits are made and how they are reported as broken down. Need more detail.

Vendor response

Donald, Thanks for the review, we appreciate it! We've been working on adding detail, detail, detail to the recently released Advanced Reports, but we're always looking for feedback. Thanks again, Becca

ke
AvatarImg

keith e.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

Wish I would have had FareHarbor when I opened the business instead of 2 years later.

Reviewed 9 years ago

I had other ticket sellers that didn't work out so well, so I was a little skeptical of trying a new one. Best decision I have made for tickets online is signing with Fare Harbor

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Keith, Thank you for taking the time to write a review for FareHarbor! We are so happy you've had such a wonderful experience and we look forward to continuing to work with you in the future! As always if you need anything, we're here 24/7! You can call us at 808-495-0244 or shoot us an email to support@fareharbor.com. Molly

JI
AvatarImg

Jerry I.

Computer & Network Security, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

Does not preserve ticket purchases during the check-out (cart) phase

Reviewed 8 months ago
Pros

Easy to use, quick response time, can handle large user volume.

Cons

Tried to book Niles Canyon Train of Lights. The cart accepted my purchase of 10 tickets. Entered my credit card information to complete the purchase (maybe 1 minute to do that step). Fareharbor "said" purchase could not be done. It would not longer accept my ticket purchase, and then the train was sold out. FareHarbor failed to hold onto my ticket purchase, during the purchase phase. Very poor!

Vendor response

Hello Jerry, we are sorry for the inconvenience with your ticket purchase. We will take your feedback into consideration.

JL
AvatarImg

Jesse L.

Hospitality, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

Customer support is always available, responsive & helpful. Platform is user friendly, easy to learn

Reviewed 7 years ago

Revenue has more than tripled from online ticket sales. All of our reservations are housed in one place giving multiple departments access to manage and monitor bookings. It has streamlined our process for managing our daily tourism business.

Pros

It's easy to navigate. For ticket sales, the process is easy for both consumers and staff in creating bookings, purchasing tickets and processing payments. And the reporting tool makes it easy to monitor sales and track growth.

Cons

After using the software for almost a year, we haven't had any limitations prohibiting us to grow our manage our bookings.

Vendor response

Yes! We love this review. We're so excited to hear that online ticket sales are booming, and that you find the software easy to navigate. If you need anything in the future, please don't hesitate to reach out. Thanks again, Becca

CP
AvatarImg

Chuck P.

Leisure, Travel & Tourism, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

I've used 3 other ticket processing software and Fare Harbor is definitely the best.

Reviewed 7 years ago
Pros

It works. It is 100% stable. Easy reporting. Easy for my staff to use and easy for our customers to use. And, they have GREAT customer support.

Cons

Its the most expensive of the various ticket processing programs that we have used, but I in this particular case, you get what you pay for. Its expensive, but its worth it.

Vendor response

Thanks for the review Chuck! We appreciate your feedback and love seeing the word 'easy' pop up in your review. Never hesitate to reach out if you need anything - we're available 24/7! Thanks again. Becca

JA
AvatarImg

James A.

Maritime, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

Fareharbor is fantastic!

Reviewed 7 years ago

Better productivity, record keeping, reporting, etc etc!

Pros

Super easy to use! Even our older ticket staff catches right on. Its intuitive and quick. It's fun working with software that is so thoughtfully designed. The customer support is top notch with real people actually answering the phone when you call.

Cons

I can't think of anything. If there is, it would be minor tweaks. I know a lot of other local companies in our area are switching over.

Vendor response

James, Thanks for the awesome review! We love everything you've put in here, especially that your team finds the software easy-to-use. If you ever need assistance with anything in the future, please don't hesitate to reach out! Thanks again, Becca

AvatarImg
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Fergal K.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

The very best technical support, customer support and functionality for my small tour company.

Reviewed 6 years ago

Cost effective, fully customisable solution for my small but growing tour company in Northern Ireland. Excellent customer support, technical knowledge, friendly account managers and aftersales assistance. Makes marketing and selling my products a breeze, content in the knowledge that my account manager is there for support and assistance, whatever the issue.

Pros

The software vendor really holds your hand throughout the set up process, all the while ensuring that you learn how to work the system back end and tailor-make the solution for your business. Excellent customer support with easily available, informative and friendly account managers. I cannot fault the system or the support.

Cons

Like all such software solutions, the back end is a tad clunky, but the more you use it the more intuitive it becomes. Of course there is always the brilliant support from the account manager when you hit a wall!

Vendor response

Fergal, thank you so much for the wonderful review. We appreciate the feedback and are happy to hear that support has been taking good care of you! Please don't hesitate to reach out if there's anything we can help with in the future.

SM
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Sandy M.

Leisure, Travel & Tourism, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

Very responsive customer service and great software

Reviewed 7 years ago

My tour company's primary ticket selling is online. We switched over to FareHarbor in Oct 2016 and have been very happy with their software and the customer service. The system is easy to use with tons of functionality, and the FH staff provides thorough training and support.

Pros

Ease of use, versatility, reporting capabilities

Cons

No cons were added to this review

Vendor response

Thanks so much Sandy! The FareHarbor team has loved working with you all at Triangle Glides. I am glad everything has gone so smoothly for you all! -Gabby

RT
AvatarImg

Ron T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

Great Onpremise And Online Ticketing System

Reviewed 8 years ago

We have transitioned from using $350 ECRs in our main ticket booth that gave out small pieces of paper with limited information as tickets, to our new web based lap top computers with BOCA ticket printers. Additionally FareHarbor made it possible for our web site to offer our large variety of tours in a very customer friendly fashion. It was a huge shift for us and the learning curve was made incredibly manageable by the support we received from FareHarbor. There were many phone calls and web conferences as we custom tailored the software to our needs. Overall a very good experience. We would highly recommend this company.

Pros

No pros were added to this review

Cons

No cons were added to this review

CA
AvatarImg

Chelsie A.

Events Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

Millwood Ohana Productions - Hawaii Haunts 2016

Reviewed 8 years ago

We used FareHarbor to manage all of the ticket bookings and sales for our first annual 25-night Halloween attraction, Hawaii Haunts. FareHarbor created a custom site that met all of our ticket sales/reservation requirements and was extremely easy to use! Not only was the software user friendly, but the best part about FareHarbor was their awesome customer service! Our account manager was extremely responsive whenever we needed a change to made, had questions about the software, or needed trouble shooting. He also provided in-person training for all of our staff. We are very happy with FareHarbor and plan on using them for future events.

Pros

Easy to navigate and understand.

Cons

No cons were added to this review

Vendor response

Mahalo for the amazing review! We hope you know how grateful we are for your support. We always strive to give 5-star customer service and are happy to hear we hit the mark for you. Thanks again. - Becca

KF
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Kevin F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

Software works great and is easy to use!

Reviewed 8 years ago

The pros would have to be the ease of refunding, ease of use in regards to creating items and editing existing ones. The reporting is a pro for sure. You can really tailor your reporting to what exactly you need to see. The flexibility of the software in general is the best. Con would be a little slow at times and the management of disputes.

Pros

No pros were added to this review

Cons

No cons were added to this review

TH
AvatarImg

Tony H.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

FareHarbor logo

FareHarbor

First class service!

Reviewed 7 years ago

We found that the software allowed us to have a much higher level of customer service.

Pros

We found that the software was very easy to set up and once going was very intuitive on the backend. Our customers seem to also like using it. Fareharbor allows us to have a much higher level of customer service.

Cons

Honestly, I cant think of many things that we like least. The only problem we have encountered is that we use large format tickets and originally the software didn't accommodate our ticket stock but since then they have made changes to accommodate custom tickets.

Vendor response

Thanks for the awesome review, Tony! We appreciate your feedback and absolutely love hearing that your business is seeing tangible results. Woohoo! If there's anything we can help you with in the future, please don't hesitate to reach out. Thanks again!

AM
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Alexandra M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

Outstanding service and product...

Reviewed 9 years ago

FareHarbor is one of the best ticket platforms out in the market, I find it easy to manage and very user friendly for my clients. One of the finest attributes of the product is the encrypted safety feature used to purchase tickets by my clients. The customer service personnel is extremely efficient and professional, I highly recommend FareHarbor.

Pros

No pros were added to this review

Cons

No cons were added to this review

AB
AvatarImg

Abby B.

51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

FareHarbor logo

FareHarbor

Amazing Reservation System!

Reviewed 8 years ago

We had never used an online reservation system before. We were still stuck in the olden days! It took roughly one week from when we decided to use the system to when we sold our first online ticket. They were and still are extremely helpful with every question I ask! They are always improving their system and adding many useful features.

Pros

Everything!

Cons

I have not found something that I don't like.

Vendor response

Hi Abby, Thanks for the awesome review! We're so pleased to hear that your first experience with an online reservation system was a great one. We hope you know how grateful we are for your support. The reviews make all the difference! Never hesitate to reach out if you need anything. Thanks again. - Becca

BR
AvatarImg

Bill R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

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FareHarbor

After trying 3 other ticketing platforms, FareHarbor is finally the one for us!

Reviewed 9 years ago

From signing up to ongoing support, the FareHarbor team has exceeded our expectations! We had struggled with 3 other ticket-selling sites to help us run our tour business, but they all had issues that prevented us from running our tour company smoothly. FareHarbor works GREAT on our various Droid phones, which we use almost exclusively. It integrates extremely well with our website; they even...

Pros

No pros were added to this review

Cons

No cons were added to this review

AS
AvatarImg

Alex S.

Nonprofit Organization Management, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

FareHarbor logo

FareHarbor

First BIG event with FareHarbor, and it was a timesaver!

Reviewed 8 years ago

Just finished Festival of Sail 2016 here in San Diego and FareHarbor just worked. Main areas that really shined were the event reports and manifests. We need "paper" manifests due to ship assignments, regulations and FairHarbor just made life so much easier during this busty hectic event. Was the smoothest event ever thanks to FairHarbor.

Pros

One page ticketing, the manifests & reports, being able to send remote buttons to other organizations and track sales that happen thru their website. With the button options, they can go directly to a calendar, or an event page, or directly to one day events ticket page bypassing the calendar all together. Makes for fewer clicks for the customer to buy. Also you can set-up an events pretty quickly and the calendar features for assigning times and dates are pretty robust.

Cons

Wish the customer view calendar had better distinction between months and I think the way events show on a particular day could be clearer. Some people (very few) have had confusion and bought tickets for the wrong day, but it's super easy to rebook someone to another day. Also wish passing on the credit cards fees was more straightforward, but the solution that was set-up for me works good enough but it's sort of a hack.

Vendor response

Hey Alex, Thanks for the review! We really appreciate the feedback about improving the calendar view and passing the credit card fee. Thanks again for all your support! - Becca

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Andrew M.

Entertainment, 11-50 employees

Used daily for 6-12 months

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  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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FareHarbor

FareHarbor Changed Ticketing

Reviewed 5 years ago
Pros

Every theater owner is unhappy with their ticketing software. It is expensive, doesn't do what you want and the company charges for licenses and customizing hours. You pay per ticket. They lock you in. Blah blah blah... all the bad things about software vendors. FareHarbor does it differently. They build you a website, give you free customer support, and don't charge you for your walk up, phone or comp business. THey do charge 6% of all online sales which is high, but I love this new model!

Cons

You can tell it was built for activities operators first. Minor complaint.

Vendor response

Hi Andrew - thank you for the kind review! We appreciate the honest feedback as we continuously aim to improve in order to meet the needs of our partners. Stay tuned for updates as we work on ways to improve our platform for ticketing functionality...

CA
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Cindy A.

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Efficient and Reliable

Reviewed 8 years ago

FareHarbor has been crucial in helping us manage our tours for the 'Iolani Palace. It is easy to use in terms of allowing guests to book their own tours, while letting us make quick adjustments to group scheduling. We always appreciate the fast customer service when we run into issues; David has been very helpful in implementing changes to our tour group packages as needed, as well as adjusting settings to make booking easier. Since implementing the online booking service, our ticket sales has gone up about 10%. Overall, FareHarbor is a useful and efficient tool both for guests and staff.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Mahalo for the excellent review! We're so thankful for your support. We absolutely love to hear that ticket sales went up 10% by adding FareHarbor to your site. That's always our goal - more sales for you. Thanks again. - Becca

Ed
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Eduke d.

Entertainment, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fare Harbor helped us to go Viral in no time

Reviewed 5 years ago

We started the boat company and we were looking for a ticket partner. Luckily Fare Harbor found us and reached out to us, we never heard from them but we decided to give it a go. It was a success straight away because we had no worries about selling the tickets online. They made a awesome website. Besides that, they gave good advice and were always very kind and helpful. I'm sure Fare Harbor has great potential to because huge and how these guys are going I believe this is already a big success but they will go bigger and bigger.

Pros

Fare Harbor is a great company, fair people, 24/7 customer service, very polite always and a good system. We are very happy with Fare Harbor as a partner. They made a great website so we could focus on our speciality: Boat tours. Fare harbor helped us with good advice and now adays they even have Dutchies which helps a lot. We are expanding with Fare Harbor.

Cons

The Software is big and endless. Some things are not easy to find out.

Vendor response

Hi Eduke, Thanks so much for taking the time to respond. We value your partnership and are happy to hear your positive feedback on our software and the amazing team behind it. We look forward to sharing many more years of success!

MR
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Molly R.

Leisure, Travel & Tourism, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great option overall

Reviewed 7 months ago
Pros

FareHarbor is an extremely user friendly platform for our business. We take daily reservations for scheduled times, and this program makes it easy to set capacity limits, collect custom information, and process payments. One aspect that is very helpful is the ability for administrators to make changes to all aspects of the experience listings without having to submit a ticket and wait for approval. The customer service is available 24/7 and the representatives are always knowledgeable or willing to find the answer. They will also walk you through the steps to make changes so that you know how to do it in the future.

Cons

Having come from another system, there are a few things I would have liked to have seen in FareHarbor. One is the ability to see abandoned carts. This was a good way to convert sales in our old system, and I feel that loss with FareHarbor. I would also like more control over emails sent out and the ability to cancel automated emails for a particular client or date.

Vendor response

Hello Molly, thank you very much for sharing you review and feedback with us. We will take your suggestions into consideration!