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FCI Customer Communication Management Logo

CCM software for enhanced customer experience

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FCI Customer Communication Management - 2025 Pricing, Features, Reviews & Alternatives

What is FCI Customer Communication Management?

FCI Customer Communication Management (CCM) helps businesses deliver a customer experience with interactive personalized communications to fulfill customer expectations. Businesses need an omni-channel communication platform i.e, a CCM software that allows them to deliver real-time dynamic communications.

Starting from

25

Per year

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FCI Customer Communication Management's key features

Most critical features, based on insights from FCI Customer Communication Management users:

Social Media Integration
Content Management
Email Distribution
SMS Messaging
API
Chat/Messaging

All FCI Customer Communication Management features

Features rating:

Activity Dashboard
Activity Tracking
Alerts/Notifications
Autoresponders
Batch Communications
Collaboration Tools
Compliance Management
Contact Database
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Drag & Drop
Email Management
Email Tracking
Engagement Tracking
Feedback Management
Interaction Tracking
Interactive Content
Knowledge Base Management
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Multi-User Collaboration
On-Demand Communications
Personalization
Process/Workflow Automation
Real-Time Analytics
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Reporting/Analytics
Surveys & Feedback
Template Management
Third-Party Integrations
Video Support
Workflow Management

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FCI Customer Communication Management pricing

Value for money rating:

Starting from

25

Per year

Usage Based

Pricing details
Subscription
Free trial
Free plan
Pricing range

FCI Customer Communication Management integrations (2)

Top integrations

FCI Customer Communication Management support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Email/Help Desk
Knowledge Base
Phone Support

Training options

Webinars
Live Online
Documentation
Videos

FCI Customer Communication Management reviews

Overall rating

4.7

/5

3

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10
Rating distribution

5

4

3

2

1

2

1

0

0

0

FCI Customer Communication Management FAQs

Q. What type of pricing plans does FCI Customer Communication Management offer?

FCI Customer Communication Management has the following pricing plans:
Starting from: $25.00/year
Pricing model: Subscription

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Q. Who are the typical users of FCI Customer Communication Management?

FCI Customer Communication Management has the following typical customers:
Large Enterprises


Q. What languages does FCI Customer Communication Management support?

FCI Customer Communication Management supports the following languages:
English


Q. Does FCI Customer Communication Management offer an API?

Yes, FCI Customer Communication Management has an API available for use.


Q. What other apps does FCI Customer Communication Management integrate with?

FCI Customer Communication Management integrates with the following applications:
WhatsApp, ChatBot


Q. What level of support does FCI Customer Communication Management offer?

FCI Customer Communication Management offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, Knowledge Base, Phone Support

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