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Feedback Lite vs Hotjar Comparison

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Overview

Use Feedback Lite to create and publish user feedback widgets on your website. Then export and analyze customer feedback...

Hotjar makes it easy to go beyond traditional web analytics & understand what people are really doing on your site.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

Free

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

39

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

5

4

3

2

1

12

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

273

105

12

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

It is a fantastic light application and very easy to use.
Which is a secure page that helps you get a new vision of things, thanks to the criticism of users. Which makes the company grow.
Getting started with Feedback Lite is fairly easy as well as cheap. It comes with a 14-days free trial which is a great way to let users try their tool before they can think of buying it.

Pros

Hotjar is reliable and is the best at what it does. There are other options to help record app sessions, but HotJar continues to do what it does best.
UX plays a very important role for performance marketing and Hotjar is a brilliant tool which helps in collecting user behaviour data to do analysis and take corrective measures.
This is a fantastic way to understand how users are engaging with your site. I am a big fan of Hotjar and the approach to marketing insights.

Cons

There is very little I could mention about this App, a disadvantage is that when opening photos you have to zoom and double click often does not open as we want, you can not make live videos.
Sometimes it is a bit slow for the user, besides having very little publicity, being the number of comments low.
Perhaps a negative detail would be that sometimes you see the lower quality photos.

Cons

This is problem because when a user messages us with a problem and we want to view how he used our website right away, we can't confirm his actions right then and there, only after a few hours.
I was unsatisfied with other Heatmapping and recording software.
Session recordings could have more filtering options and auto detection of rage clicks and ux issues. Unfortunately this tool can slow down your page load.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features2
  • Behavioral Analytics
  • Conversion Rate Optimization
  • Customer Journey Mapping
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Element Analytics
  • Feedback Management
  • For Mobile
  • For Websites
  • Heatmaps
  • Labeling
  • Mobile Survey
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Problem Area Alerts
  • Question Branching
  • Question Library
  • Randomization
  • Reporting/Analytics
  • Screen Activity Recording
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • URL Customization
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Visual Analytics
  • Web Forms
  • Website Analytics
  • Widgets
  • Total features39
  • Behavioral Analytics
  • Conversion Rate Optimization
  • Customer Journey Mapping
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Dynamic Content
  • Element Analytics
  • Feedback Management
  • For Mobile
  • For Websites
  • Heatmaps
  • Labeling
  • Mobile Survey
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Predictive Analytics
  • Problem Area Alerts
  • Question Branching
  • Question Library
  • Randomization
  • Reporting/Analytics
  • Screen Activity Recording
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • URL Customization
  • Usability Testing
  • User Interaction Tracking
  • User Journeys
  • User Research Analysis
  • Visual Analytics
  • Web Forms
  • Website Analytics
  • Widgets

Integrations

  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations35
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Feedback Lite vs. Hotjar

See how Feedback Lite and Hotjar stack up against each other by comparing features, pricing, ratings, integrations, security & more.