One of the most welcome features of Feedbackstr is the support for multiple languages, (more than 30 of the most common are available). Select another language and an additional tab is created allowing you to build the survey for whichever languages you need. Participants will be able to choose which version they would like to take at the beginning of the survey.
After naming and briefly describing the survey, it’s time to start building it. Ask your first question by typing in the space provided. You have some basic text style controls, including bold and italics, as well as the ability to embed a link. Directly beneath the question, you are given the option of including an image. This can be done either by navigating to a locally stored image or by dragging and dropping one.
A “master” question can be used, which averages all of the star-ratings from the questions in your survey to indicate overall satisfaction (or whatever metric you choose to use). The results of this master question can be published automatically to a review page. While you can choose a custom URL for the location of the survey, you can also use the included shortcode creator to make the link easier to share on character-limited services like Twitter. Various settings that apply to participants are also available, such as allowing users to share the survey or get an email receipt. The “share” tab gives you a number of options for publishing the survey. Buttons allow instant sharing to popular social networks, including Facebook, Twitter and Google+.
You can create a QR code to be save onto your computer or as a PDF, or you can have the QR code printed for you via a third party service. Feedbackstr has a built-in address book that offers CSV imports, and sharing of the survey can be done directly to any contacts you choose. Lastly, a widget creation tool is included, which helps build buttons or sidebar tabs that link directly to your survey. You are given a fair amount of customization regarding colors, positioning, and more. In order to encourage participation, a reward feature is available. These rewards can be anything your business wants to offer, and Feedbackstr makes including vouchers for products or services very easy.
Analysis of your survey results can be done from the dashboard, where each individual survey can be accessed. The analysis page contains a wealth of information, presented as statistics and in graph form. A running count of the total number of surveys completed is shown at the side, with breakdown of the type of device used. You can filter the results based on set time intervals, though the choices are somewhat limited to rather arbitrary times of the last 12 days, last 12 weeks and last 12 months. A chart shows the change in the number of respondents over time. Selecting an individual questions provides similar analysis tools. An interesting addition to the dashboard is the ability to search for specific answers within your results, which is a great way to get feedback about a particular aspect of your business. You can also export the results in a number of formats for easy sharing within your company.
Most popular features of all Customer Management apps
Requires iOS 9.1 or later. Compatible with iPhone, iPad, and iPod touch.
1 reviewers had the following to say about Feedbackstr's features:
Feedbackstr is a tool which we will certainly be using more often within our company, both for employees and customers.
user-friendly, easy to navigate for admin and user, simple and clear interface, great range of features available for creating and editing the questionnaire, step-by-step help from creating questions (using templates) to printing flyers
It's a useful tool so maybe a link to this step could be integrated into the "share" tab in editing mode so that it's easier to find.