Feedier Features

Feedier

Gamified customer engagement & feedback collection tool

4.72/5 (117 reviews)

Competitor Feature Comparison

360 Degree Feedback
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Billing & Invoicing
Campaign Analytics
Campaign Management
Campaign Planning
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Monitoring
Conditional Logic
Customer Experience Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Marketing
Email Templates
Employee Reward Programs
Engagement Tracking
Feedback Management
Gamification
Keyword Tracking
Mobile Survey
Multi-Channel Distribution
Multi-Language
Multiple User Accounts
NPS Survey Structure
NPS of Customers
NPS of Employees
Offline Response Collection
Progress Tracking
Pulse Surveys
Purchasing & Receiving
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
Rewards Management
Role-Based Permissions
SMS Messaging
SSL Security
Scheduled / Automated Reports
Search/Filter
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Visual Analytics
Website Integration
Widgets
Learn moreCompare App
360 Degree Feedback
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Billing & Invoicing
Campaign Analytics
Campaign Management
Campaign Planning
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Monitoring
Conditional Logic
Customer Experience Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Marketing
Email Templates
Employee Reward Programs
Engagement Tracking
Feedback Management
Gamification
Keyword Tracking
Mobile Survey
Multi-Channel Distribution
Multi-Language
Multiple User Accounts
NPS Survey Structure
NPS of Customers
NPS of Employees
Offline Response Collection
Progress Tracking
Pulse Surveys
Purchasing & Receiving
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
Rewards Management
Role-Based Permissions
SMS Messaging
SSL Security
Scheduled / Automated Reports
Search/Filter
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Visual Analytics
Website Integration
Widgets
Visit WebsiteCompare App
360 Degree Feedback
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
Billing & Invoicing
Campaign Analytics
Campaign Management
Campaign Planning
Collaboration Tools
Commenting/Notes
Communication Management
Community Management
Complaint Monitoring
Conditional Logic
Customer Experience Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Marketing
Email Templates
Employee Reward Programs
Engagement Tracking
Feedback Management
Gamification
Keyword Tracking
Mobile Survey
Multi-Channel Distribution
Multi-Language
Multiple User Accounts
NPS Survey Structure
NPS of Customers
NPS of Employees
Offline Response Collection
Progress Tracking
Pulse Surveys
Purchasing & Receiving
Question Branching
Question Library
Question Piping
Randomization
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Notifications
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Quotas
Response Validation
Rewards Management
Role-Based Permissions
SMS Messaging
SSL Security
Scheduled / Automated Reports
Search/Filter
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skip Logic
Support Audio/Images/Video
Survey Builder
Survey Sample Management
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text Fields
Third Party Integrations
URL Customization
Visual Analytics
Website Integration
Widgets
Visit WebsiteCompare App

Feedier Feature Reviews

25 reviewers had the following to say about Feedier's features:

Rodrigo P.

Great UX with great Survey features

2019-02-01

Improvement is needed into Analytical piece, reporting options and flexibility to select metrics you want to review.

Pros

Engaging and fun surveys Great survey types, NPS, Market research, app/website feedback

Cons

Reporting features is kind of limited, for example from Reports section you can see a dashboard with rating score, question time, push status, net promoter scored widgets and can export each widget individually to csv/excel/json, however you cannot export all data in one attempt nor export question answers either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Harish H.

A simple way to create survey. A reward system I liked a lot.

2018-07-12

It solved my big problem that I reward my feedback was with coupon or a money or else a downloadable items.

Pros

SMS and Email sharing with custom names with 3rd party API

Cons

Still have bugs have to fix it. The mobile survey builder need improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gary S.

Great Feedback Tool With Reward Options

2018-11-21

Very good. Great UI and endless possibilities on how this can be used.

Pros

Feedier is a great tool if you are interested in gathering customer feedback on your website, via email or on social media. Works like a typical feedback survey but you can change the questions based on the rating they give you and offers you the ability to give rewards for people taking the time to give feedback or to send them on to 3rd party review sites.

Cons

Since it is a more robust tool and typical customer feedback apps, it def takes more time and thought to put a proper survey together, but it's well worht the effort.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ye J.

Need Bulk Feedback Input, Use This

2019-01-04

Time saver for companies and brands that cares about its customers

Pros

Is simple and intuitive to get bulk feedback input for brand or product positioning.

Cons

The incentivised feature could be a plus for others but not me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Simon R.

The Ultimate Feedback Software

2018-07-23

I have tried multiple feedback / netpromoter software packages, Feedier is to date the best in class, it has great support and is super easy to setup.

Pros

Easy to setup Easy to use Client Access Templates for quick start Website embedding White Label

Cons

No PDF Reports available No Report Automation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Shannon R.

Easy To Use and Feature Rich Feedback Tool

2019-02-07

Love it. Feedback surveys are easy to set up and implement and the ability to offer rewards right from inside the app makes this a much more feature rich tool than your standard feedback survey tool.

Pros

The user interface is nice and makes it a breeze to create surveys. Lots of templates you can use and have the ability to offer rewards right inside the app for people who complete the survey.

Cons

More templates would be great as we are still exploring ideas on how to fully use the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

Great solution for my surveys and customer researches

2018-07-21

I'm confident that my surveys will be much more accepted and filled now!

Pros

It's easy to create a survey and check the reports.

Cons

Had some troubles with the Zapier API integration to automate the responses straight t a Google Sheets, but I got a great support to look for it for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nefer L.

A solid contender in the customer feedback space!

2018-07-17

I love the survey presentation is professional, mobile-friendly, and customized to use with my clients.

Pros

Feedier integrates into Zapier which opens up many possibilities for alerting team members and stakeholders and recording data.

Cons

There are some parts of the survey I would like to customize but currently don't have the option of altering.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ramon H.

Fancy looking feedback surveys to engage, give and receive! Love it!!

2018-07-20

- Receive feedback regarding courses and events -> Improve our services - Give rewards and let the customer feel well and connected with our brand -> Increase sales - Receive ratings, testimonals and social media engagement -> Raise brand awareness - Do everything in one tool -> Save time and money

Pros

- Reward functions to make the customer and ourselves happy: Files, messages (e.g. for sign up details), money or vouchers - Unintrusive engagement functions after completing the survey: ask for sign up for ones newsletter, ask for a rating on platforms of your choice, ask for social media following, ask for a testimonial - Completely brandable with own company design at the top tier plan - Setup a different CNAME for every feedback survey - How easy it is to set everything up -> just click and choose

Cons

- For some clients, the playful look and feel of the surveys are phenomenal, for others they may be a bit too fancy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sonya S.

This new app will soon be a stand out

2018-07-23

Really happy so far and I can't wait to see what the future holds for this fantastic new app!

Pros

This app is easy to use and makes it quick to create surveys/feedback forms and to distribute them via email, sms or from your website.

Cons

It's not yet completely mobile friendly, although they are aware of this and I believe currently working on getting the bugs out so it is completely mobile friendly, so that should be fixed soon.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Serena L.

Amazing Tool to Know More about Your Customers

2019-03-13

Honestly amazing.

Pros

When you have a brand and want to know how your customers think of your business, Feedier may be the right tool to gather feedbacks that literally tells you about your strength, weakness and areas to improve on.

Cons

Would love to have more options to design my feedback form.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
José Antonio S.

Best app for Feedback

2018-07-25

After this, you can funnel the users that left good feedback to review sites and social media via email marketing.

Pros

Also, that it has a white label feature .

Cons

That the widget only shows the overall feedback and doesn't allow the user to give feeback from it, that would be nice as it removes friction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan U.

Making Feeback Fun

2020-04-03

A fun, easy to manage and customize feedback from to encourage user enagement.

Pros

Easily brandable and customizable, you can collect user feedback with the offer of gratification.

Cons

While I'm aware the vast majority of the archaic web hasn't come onboard the Web3 revolution, it would be great to be able to offer users cryptocurrency rewards!

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Curtis R.

Been needing this!!!

2018-07-20

It's clean and easy to use interface which makes using this tool a joy.

Pros

I can create growth surveys to improve my product and make a contest out of it.

Cons

They didn't have APIs to use and now they do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karan S.

Understand your customers :)

2019-01-14

Easily deployable customer feedback tool that let's you understand much more than any forms / survey software we used so far.

Pros

We started using feedier about 3 months ago and by now we've collected feedback more than half of our customers which gave us in-depth insights about what our customers find important and what we are doing right.

Cons

Missing some integrations we need like 'intercom'

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 1-10 employees)

Great Alternative to usual "survey softwares/platforms" options.

2018-07-23

Pros

Very easy to use! Had a survey deployed within 5 minutes of logging in.

Cons

I would like the admin interface to work better on mobile, which the developer has already said they were working on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew B.

Surveys Made Easy

2018-08-29

First large survey drafted quick to get response from the business looking for feedback.

Pros

Very easy to get into and create a survey right from the beginning.

Cons

I would like to see the reporting be a little smoother.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Maxime A.

Service above and beyond

2019-07-30

We required some advanced integrations with our CRM (Bullhorn) and they took care of it and managed technical hick ups with grace.

Pros

Very customizable Amazing and transparent client support Competitive Pricing Engaging look and feel

Cons

it keeps on improving so some of the most amazing features are still yet to come.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James I.

Amazing value

2018-11-02

We have the opportunity to refine the customer experience and enhance it using the platform for feedback, recommendations, and reviews, and to share this more widely on all platforms we integrate with.

Pros

Highly adaptive and useful platform, feature rich yet simple, we have enjoyed integrating this into our various marketing and nurturing efforts.

Cons

None honestly. It is truly awesome and powerful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Luis P.

Great way to obtain quality customer feedback

2018-09-20

I have seen a clear increase in the quality and quantity of the feedback received from customers.

Pros

The best things about Feedier are: - Easy set-up - Superb user interface - Great way to engage customers - Reward system works great - Easy to integrate in your own working flow

Cons

I would like to see more integrations and the possibility to create some different feedback questions for customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ibrahim M.

Great GUI but missing some key features

2018-07-23

I know this is a new tool and perhaps it has a lot of improvement in the works. Customer service needs to be more responseive though espially in this starting phase

Pros

GUI and how easy it is to create a carrier --feedback survey

Cons

It's missing the name on the email capture phase and I wish I was able to display the carrier as a popup on my website when user click a link or a botton.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Design company, 1-10 employees)

Fast, feature-rich and with a bright future ahead

2019-03-19

Overall the platform was a pleasure to use, and is very affordable when compared to its peers. We were incredibly happy.

Pros

The product has obviously been very well thought out, and the Feedier team are incredibly responsive when contacted with questions and feedback.

Cons

Would love to see this continue, and the 3rd party integrations functions grow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Phillip C.

Helps in Knowing Where Our Brand Stands Among Our Customers

2019-02-26

Recommended. Definitely a nifty tool to check how we're doing with our clients.

Pros

Our customer feedback is critical in our company's growth and using Feedier to collect feedback from our clients using its built-in sms services.

Cons

The whole direction of Feedier seems to be gamify, including its fixed 'playful' design template.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sanket J.

Decent feedback product

2019-04-30

We wanted a product which can help us gauge user feedback on our product, and it is very good for the price and features on offer.

Pros

Integration with zapier and CRM, webhooks - a lot of advanced features here 5.

Cons

Support is decent, they keep sending automated "usage" and "can we help you" emails, but take a long time to respond to actual queries/bugs 2. UI-wise the product can change by leaps and bounds, it does what it is supposed to; but as site owner, I would love much, much better UI 3.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel M.

Support is awesome

2018-07-23

Pros

support and new API good design i am happy

Cons

SMS sometimes doesnt work email even too

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more