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Feedier

Gamified customer engagement & feedback collection tool

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Feedier Reviews - Page 4

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123 reviews

Recommended

AR
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Verified reviewer

Arts and Crafts, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best way to get valuable info to make better bussines

Reviewed 5 years ago

After I took the time to see the tutorials, it was AMAZING and it's working absolutely amazing for me!

Pros

It's easy of use and the beauty of design, it is very important for me that the process is enjoyable to my clients.

Cons

I am not very fast to learn to use it, and I need my clients to upload a selfie with my product and this app doesn't have this option.

AR
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Verified reviewer

Consumer Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So much flexibility

Reviewed 5 years ago
Pros

I love the flexibility of the product. Not only are you receiving feedback from your customers, but Feedier allows you to also give back to whoever is giving you their time.

Cons

A bit of a learning curve. Once you get over the different terms things and the capabilities of the software, things get easier.

AR
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Verified reviewer

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I just started to work with it and it looks really nice product

Reviewed 5 years ago
Pros

Smart and easy, I like the funnel they build for customer 5 stars review. great customer service friendly interface and also multi Languages.

Cons

limited design, can't add Facebook pixel. sometimes it works easy a little bit (But not a big issue). there is no API for now, and the zapier app still not ready

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Eric H.

Law Practice, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A good way to get more reviews

Reviewed 5 years ago
Pros

Feedier provides a nice interface and good gamification for capturing more user reviews. The ability to give rewards, and the ability to easily connect to many other services (ie Google Reviews, Yelp etc) after someone has finished providing basic review and feedback is very well done. I believe anyone using feedier will definitely get more and better reviews and feedback.

Cons

Seems built specifically for apps and not services. Some portions had stock language that couldn’t be modified. Could also use additional 3rd-party connected review services (for example avvo.com) to support businesses to use with their services and not just apps.

AR
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Verified reviewer

Professional Training & Coaching, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Comprehensive feedback system

Reviewed 5 years ago

I have enjoyed using Feedier to date and I am excited about the ways I can incorporate it in my business. I am also encouraged by their roadmap and hope that the use cases for this software will increase. I have already recommended it to a client who works in customer service.

Pros

Software allows you to easily generate beautiful and rewarding feedback surveys. The user experience and onboarding is simple and fun to go through. And the option to give tokens of appreciation to users is nice. It is also easy to implement and has great flexibility in how it is distributed.

Cons

Initially, I had difficulty with customising the questions but this was apparently solved with an update to the software.

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Sarah C.

Marketing and Advertising, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Feedier allowed me gain testimonials from my beta testers without any fuss!

Reviewed 5 years ago

Feedier have impressed me no end! Their customer service is top notch and they are super helpful with random enquiries as well.

Pros

The simplicity of setting everything up is a huge advantage! The dashboard is comprehensive but not overwhelming and it's set out intuitively which is a huge bonus.

Cons

I can't think of anything I don't like about Feedier!

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Juan Manuel C.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Makes it super easy to create customer driven forms to captivate and engage them in providing

Reviewed 5 years ago

great for gathering marketing info for follow ups.

Pros

Easy to create and provide forms to gather data from web browsers. Crucial marketing data can be obtained with this software.

Cons

Not many customization options to choose from or to create from scratch. User needs to understand the limits imposed.

AR
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Verified reviewer

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing way to collect user feedback

Reviewed 5 years ago

more feedback from customers

Pros

Getting user feedback stinks, but feedier has found a way to make that much better from the user's perspective.

Cons

Would be great to have deeper integration with the woocommerce built in review process so we can collect these within feedier and supplement these.

AB
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Amit B.

Education Management, 501-1,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great tool for taking surveys and customer feedback

Reviewed 5 years ago

- Getting speedy responses

Pros

- Affordable - Exceptional customer support - Ease of use - Interface - Flow of questions from one to another

Cons

- Reporting and analysis of responses - Different options for questions like radio button etc - To have better video tutorials

RP
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Rupert P.

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Really nice interface, but not the features I was after

Reviewed 5 years ago
Pros

The user interface is fantastic, I really enjoy the animation and the use of aircraft carriers - it's a really nice touch.

Cons

I wasn't aware that the product (at this stage) is mainly geared towards product providers, as opposed to service providers. This limits its usefulness for my company.

AR
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Verified reviewer

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Get feedback the right way

Reviewed 5 years ago
Pros

The user centric approach makes my feedback process a piece of cake. I can focus on the info I need, not the way it's asked.

Cons

The app is still under development. But so far, everything requested was implemented or fixed. Very promising!

AR
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Verified reviewer

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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As A New User, This is Outstanding

Reviewed 5 years ago
Pros

It is so easy to use and has a beautiful interface. It's easy to embed and has great white labeled options that are a must for any agency.

Cons

Nothing that i can think of at the moment, maybe the only thing would be other designs that can be implemented.

JM
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Julian M.

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mr

Reviewed 5 years ago
Pros

Simplicity - the graphical user interface is easy to work with. Fitness-for-purpose - does exactly what it claims to do.

Cons

It's structured for an obvious or 'most popular' use case, when in fact it is adaptable to a much broader set of uses.

MB
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Michelle B.

Design, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Potential

Reviewed 5 years ago

Overall I was fairly happy with it, but because of the bugs I cancelled my account. I believe it has great potential though, it just needs time to have things worked out and added.

Pros

Love that it turns feedback into a chance to win rewards. Has conditional logic. Visually appealing.

Cons

Bugs. Can only customize to a certain point.

AR
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Verified reviewer

Consumer Goods, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I'm a noob - this was great

Reviewed 5 years ago

Excellent experience with both software and support.

Pros

I love that it integrates forms with reviews with rewards. It's ideal for creating and improving relationships with customers.

Cons

Waiting for wordpress plug-in. Still not sure how it will work.

RB
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Rory B.

Events Services, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Feedier is a cheap and flexible feedback system. I'm always impressed at how quickly it grows.

Reviewed 5 years ago
Pros

Easy to use, cheap, can be adapted to answer almost anything or for any purpose. Very friendly and attentive customer service.

Cons

I feel that they could do more to allow me to adapt emails and text messages, rather than use their default templates.

AR
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Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Intuitive way get valuable feedback

Reviewed 5 years ago
Pros

It is easy to setup and send to your customers. I like the modern user interface and the concept of incentivising your audience to finish the survey.

Cons

More layout options so not all surveys looks the same across different senders.

SP
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Sam P.

E-Learning, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Haven't seen something like this available elsewhere

Reviewed 5 years ago
Pros

Loved the design, the formatting, and the overall concept behind the software. It's incredibly valuable for digital marketers and online business owners - especially when we want to reward our audience and community for their time and energy into giving us feedback. A lot of thought has been put into this software and I'm happy to be using it as a part of my business tool repertoire.

Cons

Some of the functionality is hard to follow and incorporate. The user experience can be improved to make it more simpler to use and to intuitively understand.

DH
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Dee H.

Music, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very good

Reviewed 5 years ago
Pros

It was easy to set up a survey. Very intuitive.

Cons

A glitch prevented clients from leaving a review.

Vendor response

Hey, Thanks for the review. We have been answering your questions on support very diligently, and we try to be as useful as we can. I don't think we deserve such bad score. Thanks anyway.

AA
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Atif A.

Information Technology and Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good system..

Reviewed 5 years ago

Ya good it should have option to reply the feedback or may be I missed it ...

Pros

The UI is quite simple and understandable

Cons

The loading on website is bit slow or some times it doesn't appear also on mobile I am yet to test

MS
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Marek S.

Marketing and Advertising, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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My review

Reviewed 5 years ago

As a designer i loved your service. But since we are a small company with a foreign language we had to chose a different service that allow for basic design and language customization.

Pros

Beautifull design, animations and coupon system.

Cons

Language customization locked behind paywall

NL
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Nikki L.

Retail, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Reasonable Price of Feedback App

Reviewed 5 years ago

It is not my ultimate choice of feedback app

Pros

If you are the beginner then this is the software for you because it is easy to set up

Cons

The terminologies they use in the app, always made me confuse :)

Gp
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Guilherme p.

Entertainment, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best feedback tool

Reviewed 5 years ago

I've been using Feedier for all my customer service interaction. Is wonderfull!

Pros

The interface and the agility to create a new feedback form.

Cons

I loved everything. I have nothing to complaint about feedier

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Alternative to usual "survey softwares/platforms" options.

Reviewed 5 years ago
Pros

Very easy to use! Had a survey deployed within 5 minutes of logging in. It was also easy to share and worked well on mobile for those we were surveying. The customer support and responsiveness has been great so far. I have not used the ability to show different questions based on the answers given, but is a powerful feature that I plan on using.

Cons

I would like the admin interface to work better on mobile, which the developer has already said they were working on. It still works on mobile, just a little clunky.

AR
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Verified reviewer

Marketing and Advertising, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Does it's job and more

Reviewed 4 years ago

Great product overall.

Pros

The flow / user experience is great on both sides. The ability to give rewards is also great!

Cons

More built in viral loops to help spread my company via wom.