Fienta Reviews

It's super easy to use, works perfectly, and the customer support is amazing. Price is really low for the great service you get.

There are some more features needed to be installed, however the improvement Fienta makes is amazing. You can see them growing and making their best to become better every year.

Dear Ida, thank you for being with us and for all the feature requests which has helped us to grow in right direction!

I like that I can easily embed it into my own website and that there are so many payment options (including the ones relevant in my country, not just PayPal/credit card). The recurring events option is also such a timesaver!

The only thing I can think of is that sometimes I forget to save something after editing an event and then have to start all over again - I am used to having autosave :)

Hello Anni-Brit, thank you for the review! We are in process of making the Save button to stick on screen so you won't forget saving your changes. Please let us know if you have any other suggestions to make Fienta better for everyone.

We are an event management and promotion company and while looking for an online ticket sales, ticketing management and event management platform we have chosen Fienta. First of all their analytics for the event is amazing. They track your customer purchases and sales funnels (instagram, fb and others), you can easily refund / reissue tickets - you can also easily add tickets, change event, add video, change description etc. We have tried many online ticket sales plaforms and ticketing solutions and fienta is the best. They also have an easy to use app - on the day of the event you can easily give access to the ticket clerks and they can verify the tickets.

Everything for us was amazing. We have no issues or anything we do not like.

Thank you, Margus for your kind words and taking the time for leaving as a review!

I like the simplicity for administators and users.

The technical faults that occur frequently, as I keep receiving customer feedback that they weren't able to make a purchase, or the site was down, or other issues arise from time to time.

Dear Jekabs, thank you for leaving us feedback!

Easy to use tool that takes care of all my needs when selling conference tickets. The team is super responsive and everything just works or will work shortly after you let the team know what you need. They even work with your clients when the client needs help. Payment options are all there.

I don't like that the software is so easy to use. Leaves me with the feeling that I'm not working at all. No stress no nothing. Like a vacation and the money keeps pouring in.

Dear Priit, thank you for the review! We'll do our best to keep the bar hight and come up with some exciting new features soon.

The software was easy to use, once we knew what kind of tickets we needed it was simple to set up. Monitoring the sales as they went was very useful so we could adjust the amount available for each type of ticket to ensure we didn't overbook. The customer service was very responsive and friendly. Lastly being able to receive the money at the end of each month was the single most standout reason we decided to go with Fienta and the rest of the service then lived up to what they said they were going to do.

We had a couple of hiccups with people being confused about how to do a bank transfer, that was partially due to us not being aware of the process either. The process of using a voucher was a tiny bit unclear but once we figured out you had to press an extra button we were set. It would be lovely if a basic report with all the information that's gathered from the bookings could be downloaded into Excel.

Dear Eva, thank you for taking the time to leave us a review! We do actually have the Excel export option relate to all reports. Just find the button with download icon/down arrow or ask us on the support chat :)

The ease of use, customer support, functionality and features, great reports, different payment methods and best price. Overall the complete ticketing solution for different kind of events. I would strongly recommend!

Always possibility to add few more elements and features.

Dear Raul, thank you for the review!

I can manage and manage every ticket sale for my event, Fienta also provides a feature that can control and view the number of ticket purchases so I can understand the traffic from my event.

Fienta doesn't have some additional features like ads and so on, but apart from that this tool is very helpful

Hello! Thank you for taking time to write us a review! Please let us know if you miss any feature - we can prioritize our software developent based on your feedback. Cheers, Rene from Fienta

I used Fienta for Tech Conference event and the most impressive were full DIY approach, flexibility and remarkable easiness.

I actually can't remember anything specific atm.

Thank you for taking time to write this!

Fienta is pretty intuitive and easy to use for beginners. There are a lot of possibilities to customise the event, but luckily it is easy to duplicate events, so you don't need to start all over again with a new event. The customer support responded quickly and helped with all the questions I had. A great experience overall.

The name of the software, Fienta, is a bit hard to remember. It lacks the connotations with either "events" or "tickets".

Dear Jarmo, thank you so much for taking the time to leave us a review!

It is a third year then we work with Fienta and each year this platform becomes better and easier to use. As always customer service was perfect and Fienta's team solved all our ideas and needs so the buyers was happy about the whole buying process. Thank you very much!

Due to pandemic situation we had a lot of changes, so we noticed some points which could be helpful, for example to find ticket order with only ticket QR code.

Hi Gabija, Thank you the review! Rene from Fienta

Easy to use, allows free and priced tickets, allows a great variety of different tickets and sicounts, great customer service, good clear pricing, looks nice.

The emails sent from Fienta cannot be edited - it would be nice to add the editing options (adding links, bolding etc).

Dear Karolina, Thank you for the review! I'll make sure we will add HTML option for the emails within few weeks. Kind regards Rene from Fienta

Fienta's interface is really easy to use. I have used a number of different ticketing platforms in the past but was blown away by Fienta already organizing my first event. This is no exaggeration. Moreover, it is so cost effective, you can save a lot of money by using Fienta compared to some other platforms out there. The customer support is AMAZING!

I think as it is a fairly new company, they still lack a few specific features but it is no big deal as everything important is there. There are custom fields that you can add when a person buys a ticket but sadly they are not obligatory and the buyer can bypass the custom fields by just not entering any information. I would like to see that you can make the custom fields required.

Hello Kenneth! Thank you for the feedback and all the kind words! PS: Custom fields can actually be defined as mandatory. Please contact us through the support chat for instructions in case you missed this feature.

Easy to use. Good and fast chat communication.

Nothing so far. I pay a lot, but they also make my life easier.

Thank you, Juhan!

That we can setup the event when we want and with a variety of ticket options, discount codes and all with specific date validity options. We can easily check tickets at the event and no-one has to print out a single thing.

Would have liked this software to have been around a long time ago!

Hello Dan, thank you for all the nice words and for taking the time to write us the review!

Attitude. People of fienta were always there to help. I would call that extremely helpful. Those guys are ready to stand for you, as you are in their team. And it's charming.

Everything works fine, but there are still some gaps, which marketers would like to see: tracking pixels, extended discount systems, affiliate systems etc. However for the general usage its just perfect.

Dear Ruslan, thank you for all the kind words and for the review! We will definitely try to implement the features you mentioned.

Very simple process to add an event, clear FAQ, possibility to refund just with one click

This is not something not to like but more of a convenient service - when downloading orders would be great to have an option - alphabetical order or "made on" or made between. But as it can all be done also in excel, no big issue.

Thank you Krista!

- easy to use - information can be changed quickly - i have full overview of who are my customers - i can easily track sales

- i can't create several shows of the same event - i can't sell tickets with a seating plan - i can't cancel sold tickets or change them between events - discount codes don't copy along when i copy events - would be nice if the check box to use e-mails when people buy tickets is always present

Hello Paul, thank you for the review! Your feedback is really valuable. Some of this, like cancelling tickets and making refunds, we already implemented. Others are added to our product log and we will let you know once any feature you mentioned is ready for use.

Easy to use, insert information and have an overview of your sales. We needed festival pass registration for individual concerts and Fienta happily created it for us!

Individual concerts reports are lacking some features- different prices and amounts.

Hello Birgit, thank you for taking the time and writing the review!

The interface is simple and logical yet powerful. Amazing tech support and documentation. Strong analytics and great event discovery options for potential audiences.

We are very happy with Fiesta. No criticisms.

Thank you for taking time to leave us a review!

- super intuitive - good to implement and customize - As an organizer I want a solution that saves time and works reliable. Fienta does that.

- the software is great - I would really appreciate the option of different payment methods. Credit card is fine, but here in Austria people are still used to transfer money directly from their bank accounts.

Hello Matthias, thank you for the review!

There is no middle-man between the organizer and the event. You can create an event and do all the necessary changes by yourself when needed. I just love the simplicity of sending free tickets, clear report and sale overview.

When the sale was non-active (e.g. tickets sold out), I couldn't find the option to send free tickets. But I got the instruction from Fietna quickly. It´s actually very easy :)

Thank you Liina!

Online admin interface is very easy to understand, while including almost everything our organization needed. We could add new events, ticket types and discount codes right after registering. Ticket sales include analytics about the customers. Adding inline ticket sales to our website took less than 15 minutes with the help of customer support. We ran into some bugs at the start, but Fienta was very easy to reach and managed to fix the issues in just a few hours.

No support for seating charts and multiple-use tickets (e.g season passes). Ticket checkin app is bare-bones

Hi, thank you for the feedback and review! Seating charts and multiple-use tickets are something we definitely plan to implement. Regarding the scanner/check-in app, we just released a new version. Please let us know if it misses a feature you are looking for.

Easy set up and extremely friendly customer support

It is hard to use in Russia cause of payments methods - russians are using different ways, which are not included in this service

Hello Igor, thank you for the review! We definitely plan to add more payment methods soon and we'll make sure Russia will be covered.

I like how easy it is to use the system and to modify it to one's needs. You don't have to use all of the possibilities but they're there for you. Also, I've needed help with a technical thing just once and I got it very fast and accurate.

I like the software. I'm just hoping it gets more and more popular soon so that it starts to work as a marketing platform a bit by itself as well.

Dear Rahel, thank you for the review!