FiveStars Pricing, Features, Reviews & Alternatives

FiveStars

Providing Loyalty and Marketing for 15,000 Local Businesses

4.58/5 (1,208 reviews)

FiveStars overview

What is FiveStars?

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.
www.fivestars.com

Pricing

Starting from
$20/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

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FiveStars user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.6
  4.5
Phoebe T.

Not just for your normal businesses.

Used weekly for 6-12 months
Reviewed 2020-06-09
Review Source: Capterra

As I mentioned before, Fivestars has enabled me to engage with my clients and their parents without having to make them spend a lot of money for other tutors and learning academies. They are able to enjoy the coupons and rewards while having the feeling that they can trust my abilities in teaching and tutoring. Fivestars has been easy to use and very important to my business.

Pros
I like being able to implement rewards for students that I work with to encourage them to keep on attending tutoring sessions while saving a significant amount of money compared to other starting prices for other private tutors. It is also an incentive for parents or students to push their kids to keep on developing their skills while supporting my own tutoring business.

Cons
There is nothing wrong with this software. I have enjoyed every feature and I am excited for new updates and ways to engage with my clients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zack K.

Great way to engage customers and get detailed behavior metrics

Used weekly for 2+ years
Reviewed 2021-04-11
Review Source: Capterra

Overall great for consumers and very valuable data for the restaurants to understand the customer.

Pros
Fivestars is a quick way to setup a loyalty program if you don't already have one. You don't need to be the size of a chain store to provide one and this has better customer marketing than the traditional punch card / stamps. Set your loyalty reward (i.e. 10 trips = 1 free item) and start seeing the repeat business. It's very frictionless to setup and in most cases, the customer just needs to quickly key in their phone number to log a visit. The real key is understanding the pattern of customers and being able to tweak loyalty rewards to increase business. The mobile app is great for consumers to track their trips and points.

Cons
Pricing is subscription based, per month pricing. It's not inexpensive but they do provide the install kit. It may take some time at first to see real benefits if you are not aggressive with promotions.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Tara N.

Lies and then more lies

Used daily for 1-2 years
Reviewed 2019-02-25
Review Source: Capterra

Horrible Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Pros
It is super easy to use, anyone can figure out how to use it from the front or back end

Cons
The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Savannah L.

A Great Way to Keep Customers Coming Back

Used occasionally for 2+ years
Reviewed 2021-04-22
Review Source: Capterra

Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.

Pros
FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.

Cons
With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Stacey M.

Absolutely Worth Looking Into

Used weekly for 1-2 years
Reviewed 2020-12-10
Review Source: Capterra

Overall, it's so worth it to download this app. Get rewarded for where you typically shop or eat! Earn points, save for special items or freebies. Why not earn free things for what you already are buying?!

Pros
I love Fivestars. I enjoy how easy it is to have multiple businesses stored in the app for loyalty reward tracking. It is easy to see visually how many points I have and what rewards I have earned for various businesses I visit. It's quick and simple to find local participating companies and tracked via your cell phone number. I simply provide my number to the company when I'm at checkout to be given my points. It's easy, simple, and free to use as a customer!

Cons
I don't have any recommendations for improving this software or any features I dislike. It works great as is!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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FiveStars pricing

Starting from
$20/month
Pricing options
Subscription
View Pricing Plans

FiveStars features

CRM
Reporting/Analytics

API (513 other apps)
Access Controls/Permissions (294 other apps)
Activity Dashboard (384 other apps)
Alerts/Notifications (420 other apps)
Calendar Management (308 other apps)
Contact Management (364 other apps)
Customer Database (325 other apps)
Customizable Branding (355 other apps)
Customizable Templates (310 other apps)
Data Import/Export (428 other apps)
Email Management (320 other apps)
Email Marketing (471 other apps)
Mobile Access (402 other apps)
Reporting & Statistics (412 other apps)
Search/Filter (309 other apps)
Social Media Integration (309 other apps)
Surveys & Feedback (292 other apps)
Third Party Integrations (425 other apps)

Additional information for FiveStars

Key features of FiveStars

  • Automatic coupon & discount distribution
  • Location-based, geo-targeted push notifications
  • Smart multi-channel message delivery
  • A/B testing, reminders, & SKU triggers
  • Customer segmentation tool
  • Event triggered alerts & special discounts
  • Automatic SMS and emails
  • POS integrations
  • Optimized marketing campaigns
  • Send birthday messages and rewards
  • Bonus point incentives
  • New customer campaigns
  • Business growth campaigns
  • At-risk campaigns
  • Lapsed customer campaigns
  • Campaign success reports
View All Features

Benefits

Customer Segmentation: Add customers into "loyalty buckets" and send event-triggered messages such as in-store visits, customer birthdays, and specific purchases.

New Customer Campaigns: When a new customer signs up to your FiveStar loyalty program the app send them special offers to return within a specific time frame.

Business Growth Campaigns: FiveStar periodically sends special offers to returning customers to keep them coming back.

At-Risk Campaigns: FiveStar helps to engage at-risk customers befor eit is too late by running targeted campaigns.

Lapsed Customer Campaigns: FiveStar encourages customers who haven't visited your store in a long time to come back with special offers.

Customer Birthday Campaigns: FiveStar sends special birthday gift rewards 7 days before their birthday,