FiveStars Pricing, Features, Reviews & Comparison of Alternatives

FiveStars Reviews


Customer loyalty program software

4.21/5 (61 reviews)

FiveStars is a customer loyalty platform for small and medium-sized retailers that integrates with any point of sale system. Loyalty programs are administered through FiveStar's cloud platform feature AutoPilot. This feature acts as a marketing campaign management tool with customer segmentation, personalized and targeted campaigns, and campaign analysis and reporting. The app integrates with your point of sale, allowing customers to sign up to your rewards scheme at the time of checkout.

Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.

FiveStars Reviews (61)

Latest reviews

 Five Star Loyalty reveiw

Enjoy having the software in the store. Nice to have rewards available for customers. The Promotions and Event options are great.

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Reviewed 26th of January by Lon Elliott


 Excellent Loyalty Rewards Program for Small Businesses

The pros: We are a large consignment clothing store and are fairly new to formal loyalty programs. The Fivestars program has been immensely popular and has definitely resulted in revenue increases. Out flash sales have transformed into buzz-worthy events where, before, they were hardly noticed. ...

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Reviewed 1st of December, 2016 by Trey Rhodes

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Key Features of FiveStars

  • Automatic coupon & discount distribution
  • Location-based, geo-targeted push notifications
  • Smart multi-channel message delivery
  • A/B testing, reminders, & SKU triggers
  • Customer segmentation tool
  • Event triggered alerts & special discounts
  • Automatic SMS and emails
  • POS integrations
  • Optimized marketing campaigns
  • Send birthday messages and rewards
  • Bonus point incentives
  • New customer campaigns
  • Business growth campaigns
  • At-risk campaigns
  • Lapsed customer campaigns
  • Campaign success reports


Intended Users
Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Web-based
Supported Countries
Canada, United States
Supported Languages
Support Options
FAQs, Knowledge Base, Online Support

Alternatives to FiveStars


Customer Segmentation: Add customers into "loyalty buckets" and send event-triggered messages such as in-store visits, customer birthdays, and specific purchases.

New Customer Campaigns: When a new customer signs up to your FiveStar loyalty program the app send them special offers to return within a specific time frame.

Business Growth Campaigns: FiveStar periodically sends special offers to returning customers to keep them coming back.

At-Risk Campaigns: FiveStar helps to engage at-risk customers befor eit is too late by running targeted campaigns.

Lapsed Customer Campaigns: FiveStar encourages customers who haven't visited your store in a long time to come back with special offers.

Customer Birthday Campaigns: FiveStar sends special birthday gift rewards 7 days before their birthday,