FiveStars is a customer loyalty platform for small and medium-sized retailers that integrates with any point of sale system. Loyalty programs are administered through FiveStar's cloud platform feature AutoPilot. This feature acts as a marketing campaign management tool with customer segmentation, personalized and targeted campaigns, and campaign analysis and reporting. The app integrates with your point of sale, allowing customers to sign up to your rewards scheme at the time of checkout.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.