FiveStars Pricing, Features, Reviews & Comparison of Alternatives

FiveStars

Providing Loyalty and Marketing for 15,000 Local Businesses

4.59/5 (1,182 reviews)

FiveStars overview

What is FiveStars?

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.
Once customers have signed up to your loyalty program, they are sent an automatic text requesting their emails and birthdays. From here, AutoPilot can launch five sets of automated marketing campaigns with messaging, offers, and timing associated with event triggers. Offers and promotions are sent to your customers via text or email and customers can claim their offers directly from these texts and emails. When a promotion or offer is claimed it is directly pushed to your point of sale system, meaning that the customer can go to the store, scan their card and redeem their promotion.
www.fivestars.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English

FiveStars reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.6
  4.5
Marcus King

We have increased our customer satisfaction greatly, and easu/

Used daily for 1-2 years
Reviewed 2018-07-24
Review Source: Capterra

customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.

Pros
Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

Cons
It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nipuna Rangika

Customer loyalty with STARS

Used daily for less than 6 months
Reviewed 2019-08-27
Review Source: Capterra

Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.

Pros
This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.

Cons
Its SOMETIMES hard to reach customer support quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Willie Valead

Higher points earned per purchase over other reward apps

Used weekly for 2+ years
Reviewed 2020-04-16
Review Source: Capterra

Overall great app for anybody wanting to save a buck or be rewarded for their purchase. It's great that customers are being rewarded for being loyal

Pros
Points actually accumulated fairly quick and the program is so user-friendly anybody from a child to a senior citizen can use it with ease

Cons
In my opinion the only downfall is I can't go back and review what I purchased for what I'm getting points for only the amount spent

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tara Nagelhout

Lies and then more lies

Used daily for 1-2 years
Reviewed 2019-02-25
Review Source: Capterra

Horrible Their rep made promises and now that he is gone they will not honor anything or even acknowledge my issues

Pros
It is super easy to use, anyone can figure out how to use it from the front or back end

Cons
The representative who signed us up told us it was a year contract. At the end of that year we could cancel, he promised there would be no new charges after the prepaid year. He no longer works for them. Shortly before payroll was due Fivestars pulled $2400 from our account. We had no warning. I called them, they set up a phone appointment. They never showed for two of those phone appointments. I finally spoke with Silvana who told me they would refund the $2400 if and only if I signed a new contract promising to pay them monthly for the next year We did not want to continue the service, but if i didn't sign that, they would not give me the $2400 back. Even after I signed it, it took them over a week to give the money back. It has been 10 months and we received an email stating that we needed to let the know if we don't want to renew next year. We never received that email the first year, but all the same I clicked on the link to let them know there was no way we were renewing. Guess what? They set up a phone interview, you can't cancel on their website. I got the call from them today and I was able to terminate the contract for two months from now, when the 12 month contract i signed under duress expires. But then, she told me we have to mail back the two tablets. I was quite sure we paid for those becuase that's what their rep who signed us up told me. So now we were told we paid for those up front, but we have to send them back, we even have to pay for t

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Adam Rosasco

Good app, but sometimes difficult to find deals

Used weekly for 2+ years
Reviewed 2020-02-25
Review Source: Capterra

Overall it's a good app, but it would be better to have some way to remember and know when to use your five stars account at a place. Lots of the time I've only noticed places take five stars after I've already paid.

Pros
I love these rewards programs and it's really fast and easy to accumulate points quite fast to get a free or discounted item.

Cons
It's hard to remember which places use five stars and in the app it's annoying to have to press the bubble again to get out of the business rather than just pressing out (it won't let you).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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FiveStars features

API (399 other apps)
Activity Dashboard (252 other apps)
Activity Tracking (179 other apps)
Automatic Notifications (220 other apps)
CRM Integration (144 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Branding (226 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Data Import/Export (200 other apps)
Electronic Payments (152 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reminders (198 other apps)
Reporting & Statistics (272 other apps)
Social Media Integration (188 other apps)
Surveys & Feedback (164 other apps)
Third Party Integration (247 other apps)

Additional information for FiveStars

Key features of FiveStars

  • Automatic coupon & discount distribution
  • Location-based, geo-targeted push notifications
  • Smart multi-channel message delivery
  • A/B testing, reminders, & SKU triggers
  • Customer segmentation tool
  • Event triggered alerts & special discounts
  • Automatic SMS and emails
  • POS integrations
  • Optimized marketing campaigns
  • Send birthday messages and rewards
  • Bonus point incentives
  • New customer campaigns
  • Business growth campaigns
  • At-risk campaigns
  • Lapsed customer campaigns
  • Campaign success reports
View All Features

Benefits

Customer Segmentation: Add customers into "loyalty buckets" and send event-triggered messages such as in-store visits, customer birthdays, and specific purchases.

New Customer Campaigns: When a new customer signs up to your FiveStar loyalty program the app send them special offers to return within a specific time frame.

Business Growth Campaigns: FiveStar periodically sends special offers to returning customers to keep them coming back.

At-Risk Campaigns: FiveStar helps to engage at-risk customers befor eit is too late by running targeted campaigns.

Lapsed Customer Campaigns: FiveStar encourages customers who haven't visited your store in a long time to come back with special offers.

Customer Birthday Campaigns: FiveStar sends special birthday gift rewards 7 days before their birthday,